Windows Shutdown info really any good?

correra · 07 Nov 2015

Windows keeps shutting down at different times and circumstances ,but for sure when HD or streaming is in play.Is the Windows info below any help in determining where the problem is?

=========================

Problemsignature:

Problem Event Name: BlueScreen

OSVersion: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additionalinformation about the problem:

BCCode: 116

BCP1: FFFFFA800A3764E0

BCP2: FFFFF8800FC49B38

BCP3: FFFFFFFFC000000D

BCP4: 0000000000000003

OSVersion: 6_1_7601

Service Pack: 1_0

Product: 256_1

Filesthat help describe the problem:

C:\Windows\Minidump\110715-27783-01.dmp

C:\Users\Owner\AppData\Local\Temp\WER-45848-0.sysdata.xml

Readour privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is notavailable, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

**axe0** · 08 Nov 2015

Hi correra,

Welcome to the 7forums.

For help, we need a file from your side. Please read BSOD Posting Instructions & How to upload files

As this is a 0x116, it is related to the graphics, but I would need some data from your system to give specific instructions so no mistakes will be made.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

correra · 08 Nov 2015

Hi axe0 ,

I will fill out the remaining data .....but can you tell by the windows info whether the "graphics" problem is in the graphics card ,or in the monitor ?

Thanks,

Michael

correra · 09 Nov 2015

Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz
Gateway DX4840
Default System BIOS
6.00 GB
(1) WDC WD10EZEX-00BN5A0 (2) EPSON Storage USB Device (3) Generic- Compact Flash USB Device (4) Generic- MicroSD USB Device (5) Generic- MS/MS-Pro/HG USB Device (6) Generic- SD/MMC USB Device (7) Generic- xD-Picture USB Device
(1) NVIDIA High Definition Audio (2) High Definition Audio Device (3) NVIDIA High Definition Audio (4) NVIDIA High Definition Audio (5) NVIDIA High Definition Audio (6) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
NVIDIA GeForce 315
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1

correra · 09 Nov 2015

Viewsonic Monitor VA2431 wm 24"LCD

correra · 09 Nov 2015

Here is some more information

**axe0** · 10 Nov 2015

Please fill in your specs in your 'My system specs' and not in a post.
Below every post of yours, you can find the 'My system specs' part.

Requested to run the tool again, there are some files missing.
Make sure the zip contains at least the following files

18 .txt
1 .nfo

If it doesn't try booting in safe mode and run the tool again.

correra · 11 Nov 2015

In trying to figure out where the "grahicsissue" is physically located ...i.e. monitor or elsewhere ,does the monitor specs"

"1920 x 1080 x 32 bits (4294967296 colors) @ 60Hz"

indicate this monitor can't handle today's HD andstreaming video , and shuts down ?

**axe0** · 11 Nov 2015

Graphics issue means problems with the graphics card, usually the drivers of the graphics card.

correra · 11 Nov 2015

A few weeks back NVIDIA online support checked out their graphics card and drivers on my system and stated there were no issues with the card or the drivers ,but stated there was a hardware issue. I've attached their report although I have no idea what the data means.