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Windows 7: BSOD playing Guild Wars 2 need help.

08 Nov 2015   #1
AT25

Windows 7 Home Premium 64bit
 
 
BSOD playing Guild Wars 2 need help.

I uploaded the crash .dmp file. I am new to blue screen of deaths and I am having troubles trying to decipher to see what is wrong. I only have this issues with bigger games. I have no problems playing LoL or other smaller games. but when I play larger games like GW2, GTA5(on big crash scenes), or ARK I get the BSOD.
Please help,

Alex


My System SpecsSystem Spec
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09 Nov 2015   #2
AT25

Windows 7 Home Premium 64bit
 
 

bump
My System SpecsSystem Spec
11 Nov 2015   #3
axe0

Windows 10 Pro
 
 

Hi AT25
I am sorry for the delay, there aren't many people active at this part of the forum.

Are you still requiring help?
If you do, please Please read Blue Screen of Death (BSOD) Posting Instructions and please give some description of the situation, what happened and what you were doing.
My System SpecsSystem Spec
.

26 Nov 2015   #4
AT25

Windows 7 Home Premium 64bit
 
 

I was playing guild wars 2 like I said, and the blue screen just happened. I wasn't experiencing any kind of lag in the game leading up to the BSOD. Guild Wars allows you to play while the game is still doing its initial download. so once the game became playable, I started playing it. and I never had an issue playing it. the problem didn't start to occur until I had the game fully downloaded. if that makes sense? another thing to note is I did have the game ARK cause the game to BSOD. but out of no where it stopped causing my computer to BSOD. then about 3 weeks later I started playing Guild Wars 2 and the BSOD started happening again.

i am looking to get this issue solved before cyber Monday, that way if it is a hardware issue i can hopefully get a good deal on it.

thanks for any responses.

Alex
My System SpecsSystem Spec
27 Nov 2015   #5
axe0

Windows 10 Pro
 
 

According to the dumps and logs you haven't had any crashes for a while.
Is that correct?
My System SpecsSystem Spec
30 Nov 2015   #6
AT25

Windows 7 Home Premium 64bit
 
 

That is correct, but that's also because I haven't played games on it in a while because I kept getting the blue screens. when I get home I will play a couple games and see if it crashes again.
My System SpecsSystem Spec
30 Nov 2015   #7
AT25

Windows 7 Home Premium 64bit
 
 

update, I just tried play GTA5 and the whole time I was playing the game was suttering, where like ill just be driving and out of no where the screen would freeze for like a millisecond and then the sound in the game would also stutter at the same time as the screen. then eventually the BSOD happened. I attached the latest dump group.
My System SpecsSystem Spec
01 Dec 2015   #8
axe0

Windows 10 Pro
 
 

The Intel processor driver is where it starts
Please update your CPU driver
Driver Reference Table - intelppm.sys
Code:
3: kd> k
Child-SP          RetAddr           Call Site
fffff880`031dfb58 fffff800`03012a3b nt!KeBugCheckEx
fffff880`031dfb60 fffff800`031d71a3 hal!HalBugCheckSystem+0x1e3
fffff880`031dfba0 fffff800`03012700 nt!WheaReportHwError+0x263
fffff880`031dfc00 fffff800`03012052 hal!HalpMcaReportError+0x4c
fffff880`031dfd50 fffff800`03011f0d hal!HalpMceHandler+0x9e
fffff880`031dfd90 fffff800`03005e88 hal!HalpMceHandlerWithRendezvous+0x55
fffff880`031dfdc0 fffff800`030bb52c hal!HalHandleMcheck+0x40
fffff880`031dfdf0 fffff800`030bb393 nt!KxMcheckAbort+0x6c
fffff880`031dff30 fffff880`071b99c2 nt!KiMcheckAbort+0x153
fffff880`031ffb58 00000000`00000000 intelppm!C1Halt+0x2
3: kd> lmvm intelppm
start             end                 module name
fffff880`071b6000 fffff880`071cc000   intelppm   (pdb symbols)          d:\symbols\intelppm.pdb\08BB31C0378D48EC8CB513240E096A171\intelppm.pdb
    Loaded symbol image file: intelppm.sys
    Mapped memory image file: d:\symbols\intelppm.sys\4A5BC0FD16000\intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 01:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     intelppm.sys
    OriginalFilename: intelppm.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
03 Dec 2015   #9
AT25

Windows 7 Home Premium 64bit
 
 

I download the update utility and when I scan the computer it doesn't show any drivers need to be updated, when I go into device manager, it says it is up to date.
My System SpecsSystem Spec
04 Dec 2015   #10
axe0

Windows 10 Pro
 
 

I should have said 'check for updates' instead of 'update'
I find it a little odd that the driver is from 2009, according to my research the Intel i74790k is from 2014, but I can't also find drivers.

If you are overclocking anything, revert back to stock and test your system.
Code:
CPUID:        "Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz"
MaxSpeed:     4000
CurrentSpeed: 4080
My System SpecsSystem Spec
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 BSOD playing Guild Wars 2 need help.




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