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Windows 7: BSOD when in Excel and other programs, no real pattern

11 Nov 2015   #1
jhickey

64 bit
 
 
BSOD when in Excel and other programs, no real pattern

Windows 7 Pro, 64 bit HP ELitebook 8460P Laptop. Has BSOD 2x. DM log file attached- I appreaciate any assistance on this!- John


My System SpecsSystem Spec
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12 Nov 2015   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Make sure your dump logging is enabled.
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Advanced tab, and then click Settings under Startup and Recovery.
  4. Check Write an even to the system log, and Automatically restart.
  5. In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump
My System SpecsSystem Spec
12 Nov 2015   #3
jhickey

64 bit
 
 

Step 4 - settings were already set as you show.
For Step 5 I changed it from Kernel Memory Dump to Small memory dump (256k).

Were the files I sent not interpretable because of the setting in step 5?

Thanks
My System SpecsSystem Spec
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13 Nov 2015   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

That's an old dump.
My System SpecsSystem Spec
13 Nov 2015   #5
jhickey

64 bit
 
 

I know, but I have been sitting on this since the end of October because I have been away... if the files point to a driver or anything discernible, pls let me know... that way I can go ahead and update the driver, if applicable, while I have access to this users laptop... It isn't often that I do. Thanks so much!
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 BSOD when in Excel and other programs, no real pattern




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