BSOD while playing ANNO 2205

jack1929 · 11 Nov 2015

Got this BSOD while playing ANNO 2205 today was a little surprised since my son and I have logged some considerable time on the game already and it has not happened before now with the game.

ICIT2LOL · 13 Nov 2015

Hello and welcome Jack mate you have some problem devise - see pic and a graphics driver issue

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff80001e5e000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  55c01884

FAULTING_IP: 
atikmpag+ccac
fffff880`02e8bcac 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`062999c8 fffff880`03142134 : 00000000`00000116 fffffa80`141604e0 fffff880`02e8bcac 00000000`00000000 : nt+0x73c40
fffff880`062999d0 00000000`00000116 : fffffa80`141604e0 fffff880`02e8bcac 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`062999d8 fffffa80`141604e0 : fffff880`02e8bcac 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`062999e0 fffff880`02e8bcac : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`141604e0
fffff880`062999e8 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`03141e3e : atikmpag+0xccac


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmpag+ccac
fffff880`02e8bcac 4883ec28        sub     rsp,28h

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmpag+ccac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

Usual suggested fix for this is to uninstall the Catalyst Control Centre and run the machine graphics device on it's own dedicated driver. Having said that searching for the driver usually needs with saying install CCC!!
This is the latest I can find and just a simple uninstall and reinstall might work - worth a try
Desktop