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Windows 7: 5 BSODs, Some playing games, some not. (ntoskrnl.exe)

13 Nov 2015   #1
Andis1

Windows 7 Home Premium 64bit
 
 
5 BSODs, Some playing games, some not. (ntoskrnl.exe)

I've encounted 5 BSODs over the past few days. They seem sporactic. Today I've gone the entire day without one, yet two days ago I had three in the span of a few hours.

  • The first one occured when I opened the program Discord.
  • The second occured shortly (appx 3 mins) after launching World of Warcraft.
  • The third occured when I opened the Battle.net Launcher.
  • The fourth I don't remember (possibly upon launching Starcraft II).
  • The fifth occured after I was two hours into playing/livestreaming Starcraft II (livestream was being broadcast with OBS multiplatform).

Things worth noting about the situation:
  • A BSOD does not always occur when I open or use the above programs. Most of the time they work fine for long periods of time.
  • I updated my Graphics card driver the night the first BSOD occured, however I played Starcraft for several hours that night between the update and the first BSOD. This may be related.
  • There was a lightning storm a couple of days before the first BSOD, which causes the power at my house to flash. I live in florida so this is a normal thing, but I guess I can't rule out lightning damage. My computer and all of it's components are attached to a surge protector.
Troubleshooting I have already done:
  • Installed BlueScreenView and identified that the problem is related to ntoskrnl.exe
  • Attempted to test my hard drive for errors using WD's "Data LifeGuard DIagnostic" tool. It yielded no results, although I may have done this incorrectly.
  • Attempted to test my RAM using three instances of MemTest, which I let run for almost 2 hours. It yielded no results, although I may have done this incorrectly also.
  • Checked my recently updated video card driver to make sure it is up to date, which it supposedly is.


I have no idea where to go from here, I'm honestly surprised I was able to get this far myself. I'm open to any help. Thanks!


My System SpecsSystem Spec
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13 Nov 2015   #2
Andis1

Windows 7 Home Premium 64bit
 
 

Update: I did another test on my Ram, this time overnight for approximately 8 hours. Again came up clean.
My System SpecsSystem Spec
14 Nov 2015   #3
Andis1

Windows 7 Home Premium 64bit
 
 

Another update. I had 2 more bluescreens tonight. The first occured while playing Starcraft II. The second, which is significantly more interesting, happened while I had Starcraft II open at the main menu, at the percise moment that I hit the Windows key. I also managed to take a picture of both bluescreens, which had very similar information. I'm attaching a new zip file with the dump files from the new BSODs, as well at the pictures.
My System SpecsSystem Spec
.

14 Nov 2015   #4
axe0

Windows 10 Pro
 
 

Hi Andis1,

Unfortunately, only the dumps from before 2 days ago are the dumps I can load.
However, the cause looks to be the same, the AMD audio drivers
Check the link below for driver updates
Driver Reference Table - AtihdW76.sys
Code:
*** WARNING: Unable to verify timestamp for AtihdW76.sys
*** ERROR: Module load completed but symbols could not be loaded for AtihdW76.sys
2: kd> lmvm AtihdW76
start             end                 module name
fffff880`050f2000 fffff880`0510e000   AtihdW76 T (no symbols)           
    Loaded symbol image file: AtihdW76.sys
    Image path: \SystemRoot\system32\drivers\AtihdW76.sys
    Image name: AtihdW76.sys
    Timestamp:        Tue Jul 07 03:23:25 2015 (559B2A0D)
    CheckSum:         0001AD84
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 5 BSODs, Some playing games, some not. (ntoskrnl.exe)




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