Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD and Complete Freezes - seemingly random.

13 Nov 2015   #1
FrzBSOD15

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD and Complete Freezes - seemingly random.

Hello,

As the title states, my PC is randomly either getting a BSOD (System service exception 0x03B, and more rarely 0x01E) or totally freezing (M+K become unresponsive, cannot ctrl-alt-delete, display and sound are hung). I cannot figure out what is causing it. Because it seemingly happens at random, it is difficult to debug. I am at my wit's end.

I recently upgraded my GPU and RAM in preperation for Fallout4.

My specs:
CPU: AMD Phenom II X4 955 Processor 3.2 ghz
Mobo: Gigabyte GA-880GM-D2H
GPU: Zotac Nvidia gtx 970 (formerly radeon hd 6800 series)
PSU: Corsair CX500
RAM: 2x4gb crucial ballistix sport ddr3 240 pin SDRAM PC12800 (formerly 2x2 gb)
500gb HDD (music, videos) and 120gb SSD (Windows, games)

After googling these problems, I have tried many things.
I have done:
reseating RAM/GPU
windows disk check
memtest86+ (Came back no errors, ran for 8 hours, 3 passes)
display driver uninstaller (both GPU manufacturers, in safe mode)
malwarebytes and avira scans
CC cleaner registry and overall cleaner
ensuring system temps are acceptable with speedfan
Downloading Tweakbit Driver updater- It says I have a few out of date drivers, but windows device manager doesn't seem to think so.

I tried downloading "who crashed", but I do not seem to be getting dump files, even though I followed instructions about setting the dump files and page files up. So that program hasn't really helped.

I even ran the "firestrike" gpu benchmarking, and it made it through that ok.

The freezing seems totally random. I'm so lost. Last night I played for four hours totally fine, this morning I had three crashes within two hours.

I have an ISO of windows on a jump drive if I really need to nuke it, but I did a clean install about 2 months ago when I got my SSD...so I don't think that's necessary.
The only thing I haven't tried that I've seen listed is a BIOS update, but when I checked the bios, it was difficult to tell what version I was on and difficult to find the appropriate update, and I am afraid of bricking my build.

I know my PSU is a little on the weak end, but it seems like it should be good enough for now.

Does any one have any insight or tips? How to get a dump file so I know what is triggering it? Please let me know if I can provide anything else to aid in this discussion.

Thanks in advance!


My System SpecsSystem Spec
.
13 Nov 2015   #2
axe0

Windows 10 Pro
 
 

warning   Warning
Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Tweakbit, please remove them as it may cause trouble.


Please read BSOD Posting Instructions & How to upload files
My System SpecsSystem Spec
13 Nov 2015   #3
FrzBSOD15

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hello,

I have no installed any drivers using TweakBit. I simply checked them per recommendation I saw elsewhere.

Attached is the ZIP file from the tool linked in the BSOD instructions page.

Thank you for your help.
My System SpecsSystem Spec
.

13 Nov 2015   #4
axe0

Windows 10 Pro
 
 

Lets start with configuring Ccleaner to not remove dump files:


The reason why Who Crashed couldn't find anything?

Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU and cooling system.
How to fill in your system specs:

As there is no about a BSOD, I would need you to try force the bluescreens until at least 5 dumps are created.
The dumps are located in
Code:
C:\windows\minidump
Try running MemTest86+ again, this time please at least 8 passes.



BSOD and Complete Freezes - seemingly random. Diagnostic Test BSOD and Complete Freezes - seemingly random.
 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note   Note


MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
My System SpecsSystem Spec
13 Nov 2015   #5
FrzBSOD15

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Axe0,

I have configured Ccleaner to not remove dump files.

I have set system managed page files. It is automatically managing page file size for all drives (but only C is chosen). It is currently allowcating 8189 MB to the page file. There is 32073MB available on the C drive. This should be sufficient.
I have set the system failure settings to: write an event to the system log, automatically restart, small memory dump, and %SystemRoot%\Minidump. However, I have noticed the system does not automatically restart. Did I have to create the Minidump folder? Because I did. There wasn't a folder there named that when I checked (showing hiddenfiles and protected system files, of course).

I have updated my specs in my profile, however, the program linked did not provide details about my PSU or much detail about my RAM. I left those fields as I originally filled them.

I ran memtest86+ overnight for about 9 hours, it only got to the middle of the fourth pass.

Hopefully dump files get created now! I will try to force blue screens by playing more Fallout

Attached is a picture (crude, I know) of my memtest results.

Thank you so much for you (extremely prompt) help!
My System SpecsSystem Spec
13 Nov 2015   #6
axe0

Windows 10 Pro
 
 

The PSU and cooling system you have to find out yourself

MemTest86+ less then 8 passes isn't worth any time as it isn't conclusive. Please run it for at least 8 passes.
My System SpecsSystem Spec
13 Nov 2015   #7
FrzBSOD15

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hey, it worked! I got a dump file.

I was trying to upload pictures of the 2 BSODs I am getting but I keep getting a 500 server error when I click the upload button in the "attach" pop-up bux.

Excerpt from WhoCrashed:



--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 11/13/2015 8:20:58 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\111315-9063-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x73C10)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
My System SpecsSystem Spec
13 Nov 2015   #8
axe0

Windows 10 Pro
 
 

You can't upload the dumps directly, that is why you need to run the DM Log Collector tool. To upload the dumps in a zip with other necessary data
My System SpecsSystem Spec
13 Nov 2015   #9
FrzBSOD15

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I did not see you mention anything about a DM Log Collector tool? I'm not sure what that is.

I have attached the dmp file and also pictures of the blue screens (although I'm guessing now that I'm getting dump files the pics of the blue screens are unnecessary).

Thanks again mate
My System SpecsSystem Spec
13 Nov 2015   #10
axe0

Windows 10 Pro
 
 

The DM Log Collector tool is the tool from the BSOD Posting Instructions
My System SpecsSystem Spec
Reply

 BSOD and Complete Freezes - seemingly random.




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Seemingly random BSODs and freezes
Running 64 bit Windows 7 Home Premium, I've started having both BSODs and freezes. The computer is a laptop by Sony (Vaio VGN-FW465J) that is about 3.5 years old. The most recent changes to my computer before these began were installing/beginning to play Guild Wars 2 and obtaining a new Razer...
BSOD Help and Support
Computer freezes up at seemingly random times.
Whether it be watching a youtube video or trying to view a document on Google Docs, my browser stops responding. I try to go to my other programs and they stopped responding as well. Ctrl+Alt+Del doesn't do anything either, so I'm forced to manually shut down the system. This has happened a...
BSOD Help and Support
BSoDs/Freezes seemingly at random
Hey, I've been fighting with my computer for a little over a week now and I'm starting to run out of ideas. It worked fine and dandy and the next day it started to give me BSoDs or just freeze, forcing me to reset the system. The BSoDs give no crash dumps whatsoever but I get them when a system...
BSOD Help and Support
Random freezes, even after complete reinstall
Hi all, I recently bought a Medion notebook/laptop, specifically the Akoya P6512. It worked really well for around 3 months, and then began to randomly freeze, and take a good minute to unfreeze, at which point it would work for 10 seconds, then freeze again. The only way to stop it was to restart...
BSOD Help and Support
Seemingly random GPU freezes
I am running the 7100 64 bit version. I have a XFX 9600GSO installed, with the latest drivers from the nvidia website. During normal use, i.e. surfing the web, randomly the GPU will lose connectivity/use for a second, and then regain it. This also happens during any games I play, except that when...
Graphic Cards


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 21:48.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App