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Windows 7: BSOD because of ntoskrnl.exe

14 Nov 2015   #1
Turimo

Windows 7 professional 64 bit
 
 
BSOD because of ntoskrnl.exe

Hello,
For some days I have all the time a blue screen after a few minutes.
I try everything: Check ram (memetest, memetest86, ram windows diagnostic), change the ram modules and port DIMM
The safe mode works fine for many hours so i guess its not an hardware problem ?!

Here are the report BlueScreenView:
Capture - HostingPics.net - Hébergement d'images gratuit

I did a virus check via ZPHDiag and remove any error one by one (Hijackthis-like)
I hope you'll help me thank you in advance.
Sometime i manage to run in normal mode and lot of application just stop working etc, Windows update is also not running. (i wanted to upgrade to windows 10 to fix windows issues)

I apologize for not being word-perfect in English


My System SpecsSystem Spec
.
14 Nov 2015   #2
axe0

Windows 10 Pro
 
 

I wouldn't suggest you try to upgrade to Windows 10 until the issues are gone.
An upgrade won't solve it, but brings the issues over to the new OS and with the upgrade the problems will only be more in most cases.

NOTE: the msinfo32.nfo is corrupted
Search msinfo32.exe and try to open it. If it opens correctly, SAVE it, right click and copy it to a zip file, upload the zip.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Code:
fffff880`0b3dbef8  fffff880`05ae4647Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xcc647
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`05a18000 fffff880`064eb000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Fri Aug 07 01:18:07 2015 (55C3EB2F)
    CheckSum:         00A8EFD2
    ImageSize:        00AD3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Any USB connection, please disconnect it except for mouse and keyboard. For the mouse and keyboard change from USB port if possible
Code:
0: kd> k
Child-SP          RetAddr           Call Site
fffff800`04850818 fffff800`030d27a9 nt!KeBugCheckEx
fffff800`04850820 fffff800`030d1420 nt!KiBugCheckDispatch+0x69
fffff800`04850960 fffff880`0536b3c8 nt!KiPageFault+0x260
fffff800`04850af0 fffffa80`0c3581a0 USBPORT!USBPORT_Core_iGetNextPriorityTransfer+0x74
fffff800`04850b20 fffffa80`0c358d28 0xfffffa80`0c3581a0
fffff800`04850b28 fffff880`053585c2 0xfffffa80`0c358d28
fffff800`04850b30 fffff880`05358f89 USBPORT!USBPORT_Xdpc_iSetState+0x2a
fffff800`04850b60 fffff800`030dd8fc USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff800`04850b90 fffff800`030caf0a nt!KiRetireDpcList+0x1bc
fffff800`04850c40 00000000`00000000 nt!KiIdleLoop+0x5a
Please scan your hard drive(s) for the 0x24(NTFS_FILE_SYSTEM)



BSOD because of ntoskrnl.exe Diagnostics Test BSOD because of ntoskrnl.exe
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk Disk Check

Run HDTune to scan for errors, health and benchmark.
Let me know what the results are, prefered screenshots.

Uninstall Avast while troubleshooting and use Microsoft Security Essentials as alternative
Code:
fffff880`0aee0258  fffff880`01d44ef9Unable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x62ef9
fffff880`0aedfc88  fffff880`03070914Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x3b914
Avast - Uninstall Completely
Microsoft Security Essentials - Microsoft Windows


Update your Intel processor driver
Driver Reference Table - intelppm.sys
Code:
1: kd> k
Child-SP          RetAddr           Call Site
fffff880`009f5b38 fffff800`035ff818 nt!KeBugCheckEx
fffff880`009f5b40 fffff800`035fef57 hal!HalpMcaReportError+0x164
fffff880`009f5c90 fffff800`035f2e88 hal!HalpMceHandlerWithRendezvous+0x9f
fffff880`009f5cc0 fffff800`03073aec hal!HalHandleMcheck+0x40
fffff880`009f5cf0 fffff800`03073953 nt!KxMcheckAbort+0x6c
fffff880`009f5e30 fffff880`057a8c61 nt!KiMcheckAbort+0x153
fffff880`0331bb58 00000000`00000000 intelppm!MWaitIdle+0x19 // Intel Processor driver

1: kd> lmvm intelppm
start             end                 module name
fffff880`057a6000 fffff880`057bc000   intelppm   (pdb symbols)          d:\symbols\intelppm.pdb\08BB31C0378D48EC8CB513240E096A171\intelppm.pdb
    Loaded symbol image file: intelppm.sys
    Mapped memory image file: d:\symbols\intelppm.sys\4A5BC0FD16000\intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 01:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     intelppm.sys
    OriginalFilename: intelppm.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
14 Nov 2015   #3
Turimo

Windows 7 professional 64 bit
 
 

Thanks a lot for your answer.
I've uninstall All nvidia product.
Seatool do not recognize any HDD (its a new one i bought it a month ago).
You are right when i try to save msinfo32.exe and open it after it say its corrupted
I manage to install HD tunes without problem but it failed for Intel driver (Windows installer not activated in safe mode, sometime it happen i dunno why, i will try in normal mode) Its like something block it and same for microsoft Security essentials
For HD tunes the health section doesnt look like to work
Here are the results: Imgur: The most awesome images on the Internet
chkdsk did correct some problems
My System SpecsSystem Spec
.

14 Nov 2015   #4
axe0

Windows 10 Pro
 
 

Boot in safe mode and try following below



BSOD because of ntoskrnl.exe Diagnostics Test BSOD because of ntoskrnl.exe
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
My System SpecsSystem Spec
14 Nov 2015   #5
Turimo

Windows 7 professional 64 bit
 
 

Update: blue screen during the installation of Microsoft security and intel driver in normal mode
Here the new DM Log


My computer work perfectly in safe mode
My System SpecsSystem Spec
14 Nov 2015   #6
axe0

Windows 10 Pro
 
 

Please try uninstalling Avast BEFORE installing MSE.
Avast - Uninstall Completely

Please disable driver verifier
  • Open an admin command prompt
  • Enter "verifier/reset" (without quotes)

Try running SFC in safe mode as suggested in previous post.
My System SpecsSystem Spec
14 Nov 2015   #7
Turimo

Windows 7 professional 64 bit
 
 

Update 2 : I did the sfc/scannow 1 time everything was clear then i reboot my computer for the second try and my computer was stuck on windows startup repair. It did an automatic system restore(atleast 1 week ago, nvidia avast spybot etc are now again installed).
Windows still bsod and sfc/scannow are clean (in safe mode)
i dont understand what's wrong with this computer dont even know if its hardware or software
My System SpecsSystem Spec
14 Nov 2015   #8
axe0

Windows 10 Pro
 
 

Have you removed Avast?




BSOD because of ntoskrnl.exe Diagnostics Test BSOD because of ntoskrnl.exe
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk Disk Check

Run HDTune to scan for errors, health and benchmark.
Let me know what the results are, prefered screenshots.
My System SpecsSystem Spec
14 Nov 2015   #9
Turimo

Windows 7 professional 64 bit
 
 

Yeah no more avast on my computer
Remember that i'm in SAFE mode
SeaTools didnt find my HDD as last time : Imgur: The most awesome images on the Internet
HDTune same as before : Imgur: The most awesome images on the Internet
Chkdsk complete without any errors
My System SpecsSystem Spec
14 Nov 2015   #10
axe0

Windows 10 Pro
 
 

I find it odd about the diagnostic repair, its why I suggested hdd scans again.
Please create a restore point and try SFC again.
My System SpecsSystem Spec
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 BSOD because of ntoskrnl.exe




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