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Windows 7: Random crashes at night while it's supposed to be sleeping

14 Nov 2015   #1
Melissa2012B

Windows 7 Home Premium 64 bit
 
 
Random crashes at night while it's supposed to be sleeping

I suspect that Windows Updates have caused some of my problems. I have a Logitech wireless mouse and wireless keyboard and had to turn off a setting in the keyboard driver that was preventing sleep because of the keyboard, after a Windows Update. Then it started these random shutdowns during sleep.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8008BB4060
BCP3: FFFFF80004F3D4D8
BCP4: FFFFFA8006E4D2E0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111415-54147-01.dmp
C:\Users\Melissa\AppData\Local\Temp\WER-110433-0.sysdata.xml

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I also followed the instructions here for creating the zip file, just now, but am not sure it worked well. Says I don't have permission to open it, when I try to upload it, but I have myself as the admin. Maybe I need to run it that way - wait...No, ran it as admin and it still says access denied. Frack!

I'm an intermediate user - many years - not sophisticated or anything.

Thanks.


My System SpecsSystem Spec
.
15 Nov 2015   #2
axe0

Windows 10 Pro
 
 

Hi Melissa2012B,

I assume you have read BSOD Posting Instructions?

You don't have permission to open what?
My System SpecsSystem Spec
15 Nov 2015   #3
Melissa2012B

Windows 7 Home Premium 64 bit
 
 

It's not allowing me to open or upload dm_log_collector.exe
My System SpecsSystem Spec
.

15 Nov 2015   #4
axe0

Windows 10 Pro
 
 

Please try following
Right click the file > properties.
If it says that the system is blocking the file, unblock it.
My System SpecsSystem Spec
15 Nov 2015   #5
Melissa2012B

Windows 7 Home Premium 64 bit
 
 

I got as far as this and don't know what to tell it. When I clicked on Examples, it crashed my Altap Salamander.

My System SpecsSystem Spec
15 Nov 2015   #6
Melissa2012B

Windows 7 Home Premium 64 bit
 
 

Wait, I figured it out. Had to use the Windows file manager instead of Salamander. Here ya go.
My System SpecsSystem Spec
15 Nov 2015   #7
axe0

Windows 10 Pro
 
 

Why are you using something else then Windows Explorer?
My System SpecsSystem Spec
15 Nov 2015   #8
Melissa2012B

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Why are you using something else then Windows Explorer?
Salamander is a very handy 2 panel file manager that has features that Explorer doesn't. ( do any of you remember Norton Commander? Salamader is modernized and better - even includes ftp. ) One of the few shareware programs I've registered and felt it well worth paying for.
My System SpecsSystem Spec
16 Nov 2015   #9
axe0

Windows 10 Pro
 
 

Please run DM Log Collector again, only a dump file has been added to it.
My System SpecsSystem Spec
16 Nov 2015   #10
Melissa2012B

Windows 7 Home Premium 64 bit
 
 

Here.
My System SpecsSystem Spec
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 Random crashes at night while it's supposed to be sleeping




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