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Windows 7: Frequent BSOD General Web Browsing

16 Nov 2015   #1
DELLXPS

Win7 64 Bit
 
 
Frequent BSOD General Web Browsing

Hi,
Getting close to throwing the laptop out of the window and I came across this forum.
Hope you can help.

Keep getting the BSOD with STOP 0x00000100
Sometimes I get a display driver stopped working but then recovered error and all goes well.
Sometimes I am just reading a page and the touchpad becomes unresponsive and I have to do a hard reboot.
Sometimes it goes straight to the BSOD.

Anything you geniuses can come up with would be appreciated.


My System SpecsSystem Spec
.
19 Nov 2015   #2
axe0

Windows 10 Pro
 
 

Hi DELLXPS,

The dumps aren't really useful
Code:
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
Also, every other file then dumps are missing.
Please run the dm log collector again and upload a new zip.
Please check your manufacturer for BIOS updates.
Please make sure you have all the updates installed, exception for Windows 10 if you don't want it.
My System SpecsSystem Spec
20 Nov 2015   #3
DELLXPS

Win7 64 Bit
 
 

Thanks Axe0.
Don't know why the dump didn't work.
I updated the BIOS and have also installed a few minor windows updates that had been pending.
Results of scan attached.
Thanks.
My System SpecsSystem Spec
.

20 Nov 2015   #4
axe0

Windows 10 Pro
 
 

Same, no other file then dumps and the dumps results won't be different.



Frequent BSOD General Web Browsing Diagnostics Test Frequent BSOD General Web Browsing
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
My System SpecsSystem Spec
20 Nov 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
fffff880`0bab4c28  fffffa80`00000000
fffff880`0bab4c30  fffffa80`0cf5d560
fffff880`0bab4c38  fffff880`056a78c3Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0x228c3
fffff880`0bab4c40  fffffa80`0baa1048
fffff880`0bab4c48  fffff800`03e34280 nt!ExWorkerQueue
fffff880`0bab4c50  fffffa80`0d375270
fffff880`0bab4c58  fffff880`0bab4ce8
.
.
.
: kd> lmvm syntp
start             end                 module name
fffff880`05685000 fffff880`057dd000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Fri Jul 16 09:31:32 2010 (4C3FA15C)
    CheckSum:         0015A45B
    ImageSize:        00158000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I was passing by and looked at the latest .dmp file - hope you don't mind Axe.

The Synaptic touchpad driver is flagged and seems outdated. See if you can update it:
Drivers ? Synaptics
My System SpecsSystem Spec
20 Nov 2015   #6
axe0

Windows 10 Pro
 
 

Not at all Golden, I couldn't find anything
My System SpecsSystem Spec
20 Nov 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Not at all Golden, I couldn't find anything
I had to use the !thread and dps commands - do you know those?
My System SpecsSystem Spec
20 Nov 2015   #8
axe0

Windows 10 Pro
 
 

Of course I do
But still I couldn't find anything useful
My System SpecsSystem Spec
21 Nov 2015   #9
DELLXPS

Win7 64 Bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Same, no other file then dumps and the dumps results won't be different.



Frequent BSOD General Web Browsing Diagnostics Test Frequent BSOD General Web Browsing
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
Hi Axe,
I've run the scannow twice - both with no errors (copy of screen shots attached).
Any other ideas?
My System SpecsSystem Spec
21 Nov 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Try post #5.
My System SpecsSystem Spec
Reply

 Frequent BSOD General Web Browsing




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