Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSoD on startup, login screen. Driver error

18 Nov 2015   #1
Berbe

Seven Professional x64
 
 
BSoD on startup, login screen. Driver error

Hello,

On startup today, my computer made 2 chained BSoD:
  1. The first one did not write anything to disk (hung after the 'disk initialization' step).
  2. The second one actually produced a memory dump. Minidump is attached
After a quick analysis, it appears the error was due to a driver:
Code:
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
However, before enbling the Driver Verifier, I am seeking your help to check if any piece of information could be gathered to focus the verification on some of them with the help of the provided Minidump.

The blamed binary (csrss.exe) has of course nothing to do with those events.

Thanks for any specialized investigator willing to give a hand on the matter.


My System SpecsSystem Spec
.
19 Nov 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Very little can be done with just a single .dmp file, however, you have a 0xF4. Thats typically a hard disk error.

Run the LONG test of the DOS version of SeaTools as described here:
SeaTools for DOS and Windows - How to Use
My System SpecsSystem Spec
19 Nov 2015   #3
Berbe

Seven Professional x64
 
 

There is a driver problem. You underline a link to disks.
Isn't it premature to talk about disk failure?

I reduced checks to disk-related drivers and produced a BSoD (cf. attachment). I will see to update it.

Anything else?
My System SpecsSystem Spec
.

19 Nov 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I've interrogated the first .dmp file using WinDBG and no drivers are flagged as a problem.

Since you only ever post a .dmp file - hint : read the instructions for seeking BSOD help - all I can do is take a guess at the error from the many 0xF4 ' s I have seen here. If you think it's premature, I'll leave you to work it out.
My System SpecsSystem Spec
19 Nov 2015   #5
Berbe

Seven Professional x64
 
 

I was merely asking a question, there. What I think is no conclusion.

What information are you seeking for? Are you talking about instructions from this thread?
If positive, it is said a ZIP file would be created on my desktop... Nothing there, although I accepted the UAC prompt and the terminal window was busy gathering information around for quite some time.

[EDIT]
I deactivated .vbs scripts on my machine, that is why the archive generation did not work.
I manually created the attached one from the folder where the information has been collected.
My System SpecsSystem Spec
20 Nov 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffffa80128bf2c0, fffff9800366eea0, 0}

*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Probably caused by : iaStorF.sys ( iaStorF+1a8e )

Followup: MachineOwner
---------
Remove Intel Rapid Storage Technology applications.

1. Uninstall it from Control Panel > Programs and Features.
2. Uninstall the driver from device manager:
- Right click on "my computer" icon and click "manage" on the context menu.
- In the "Computer Management" window that opens:
- Select "Device Manager" in the left pane, It will list all the existing devices.
- Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
- Select one Intel device item under it, right click, then uninstall.
- Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
3. Now restart the computer.
4. Once booted, Windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
20 Nov 2015   #7
Berbe

Seven Professional x64
 
 

RAID
OK, I removed a stockpiled bunch of different RAID drivers getting activated one after the removal of another...
I ended up with
Code:
\Windows\system32\drivers\iaStorV.sys
for which the Device Manager does not offer any option to delete it. From what I read on the Web, it must be the default driver installed by the system.
It provides the name of my actual hardware Chipset RAID controller, that is thus reassuring.

Back to that state, I used the Driver Verifier to tickle the same driver which produced the last BSoD... and got another one. So disk-related trouble has not reached an end yet.


Hard-disks
I noticed some drivers I thought uninstalled are still there:
Code:
iaStorA      iaStorA                iaStorA                Kernel        Boot       Running    OK         TRUE        FALSE        4096      1310720  0      27/07/2015 11:26:48    C:\Windows\system32\DRIVERS\iaStorA.sys          4096     
iaStorF      iaStorF                iaStorF                Kernel        Boot       Running    OK         TRUE        FALSE        4096      12288     0      27/07/2015 11:27:05    C:\Windows\system32\DRIVERS\iaStorF.sys          4096
Looking through the Device Manager, I notice that, while the RAID controller is using the correct driver (iaStorV), the disk entries show they use 3 drivers:
Code:
\Windows\system32\drivers\disk.sys
\Windows\system32\drivers\iaStorF.sys
\Windows\system32\drivers\partmgr.sys
Is it safe to uninstall the disk? There is no checkbox to delete any driver, though...?
What should I do to get back to the default iaStorV?


Resources
Attached is provided another Zip archive (purged from past minidumps you already got before).

As an addition, digging into the batch file behind the information collection, I suggest you use the correct way to determine the right Desktop location in Windows 7 (parsing Registry values):
Code:
REG QUERY "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Desktop
When one's move his/her personal folders around, the usual trick of using the 'Desktop' folder of the user's home directory fails to end-up at the right location.

Maybe should you also find a way to start VBS scripts when the default file association is removed, if possible, since you got the UAC prompt elevating the script's privileges when it started.
My System SpecsSystem Spec
20 Nov 2015   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffffa80115862c0, fffff9800496ae50, 0}

*** WARNING: Unable to verify timestamp for ElbyCDFL.sys
*** ERROR: Module load completed but symbols could not be loaded for ElbyCDFL.sys
*** WARNING: Unable to verify timestamp for iaStorF.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorF.sys
Probably caused by : ElbyCDFL.sys ( ElbyCDFL+2453 )

Followup: MachineOwner
---------

1: kd> lmvm ElbyCDFL
start             end                 module name
fffff880`07b97000 fffff880`07ba5000   ElbyCDFL T (no symbols)           
    Loaded symbol image file: ElbyCDFL.sys
    Image path: \SystemRoot\System32\Drivers\ElbyCDFL.sys
    Image name: ElbyCDFL.sys
    Timestamp:        Fri Dec 15 07:52:27 2006 (4581C093)
    CheckSum:         000113B5
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Systems with pre-Windows 7 drivers running on Windows 7 are bound to be unstable. I recommend you update all the device drivers on your system.
My System SpecsSystem Spec
22 Nov 2015   #9
Berbe

Seven Professional x64
 
 

Thanks for your help so far.

How do you get such information?

Having read and following the instructions on the Getting Started thread everytime I wanna dig into some memorydump, the analysis is inconclusive at best or wrong at worst (blaming system processes)...

I removed that old driver but it was not there in the past BSoD (I installed it recently because the default Windows disk image burner failed me)... So the root cause of those BSoD is still there.

Any word on how to get totally rid of the remaining Intel (Matrix|Rapid) Storage services & drivers?
My System SpecsSystem Spec
24 Nov 2015   #10
Berbe

Seven Professional x64
 
 

Generated another BSoD after removal of the problematic (and freshly -un-installed driver)
My System SpecsSystem Spec
Reply

 BSoD on startup, login screen. Driver error




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7: Blank screen on boot up, before login screen; slow startup
After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode....
General Discussion
KSOD error before Login Screen then BSOD, error 0x0000007A
Hi 2 days ago I turned my computer on and I was logging in as normal. It finished doing the 'starting windows sequence' and then the screen turned black, with a cursor. I waited then the BSOD came up. ALSO the KSOD comes up in the Safe Mode as well.I spam f8 and I have tried everything.The most...
BSOD Help and Support
BSoD on startup (at login screen or on desktop)
Hi, My Toshiba Satellite A305 recently started blue screening out of nowhere (it is about 4 years old). It does it when I start up my computer. Sometimes it does it at the login screen, but if I login quickly enough it will do it while I am on my desktop. I am getting a...
BSOD Help and Support
BSOD on startup (Login screen, desktop)
My computer tends to auto restart during most startup. I have reinstalled windows 7 but the problem still exists. Attached are the files required for debugging. Please help because I have no idea what is causing the computer to crash so frequently at startups. Thanks a lot! (: Regards,...
BSOD Help and Support
Blank screen on boot up, before login screen; slow startup
Hey, first time posting here, so sorry if this is the wrong section or anything. Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes)....
General Discussion
HD driver error, BSOD boot and startup hangs on welcome screen. . .
OS: Windows Vista Home Premium 64bit Hello 7 forums, My computer started experiencing crashes and errors a month ago and after receiving the BSOD my computer has failed to start entirely; safe mode hangs on crcdisk.sys, startup hangs on welcome screen and I get the BSOD while booting OS. I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:54.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App