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Windows 7: BSODs and random restarts, mostly using Chrome

18 Nov 2015   #1
leod

Windows 7 Starter 32bit
 
 
BSODs and random restarts, mostly using Chrome

Recently my computer has been restarting randomly, and by restarting I don't mean shutting down, waiting a bit and then starting again, I mean the screen goes instantly black and restarting happens immediately, the computer never stops making the usual noises (fans etc) during any of this.

Occasionally, instead of restarting, the screen will display glitched for a moment before actually displaying a BSOD (error code 0x0000007F) and then restarting normally.

This so far has only happened while focus was on Google Chrome (47.0.2526.58 beta-m (64-bit)), with all but 1 of them happening while watching a Youtube video (happens randomly, sometimes even after hours of watching videos), the one exception was on twitter.
Gaming and other tasks that strain the pc much more than Chrome work just fine.


I've attempted memtest, sfc /scannow and tried updating every driver.
Nothing is overclocked and fans are working exactly as they always did.
I checked the error logs Windows outputs using BlueScreen Viewer, and there are by far not enough logs for how often the computer crashes, so make of that what you will...


My System SpecsSystem Spec
.
19 Nov 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There is nothing in the .dmp files to indicate a driver problem. However, I note you are using a beta version of Chrome, and these are known to cause BSOD's. I recommend trying a stable release of Chrome, then see if the problem re-occurs. If it does, post the new .dmp file here again.
My System SpecsSystem Spec
19 Nov 2015   #3
leod

Windows 7 Starter 32bit
 
 

Hey, thanks for checking my stuff out.
I switched to chrome stable earlier today, went to test it on a few videos and it immediately restarted 5 minutes in.
So I thought maybe I'd go try using Firefox until I find a fix for it, and watched videos on it for what, 2 or 3 hours non-stop (I had a lot piled up from the last few days) and it worked just fine. Then I went to play a game for a few hours, got done and watched a video in Firefox again and it restarted again.

So basically, Chrome wasn't the problem, I'm still fairly sure it's something about YouTube. Twitch works just fine for hours on end by the way, even on Source resolution, and even videos on news sites so far haven't given any problems, it's limited pretty much exclusively to YouTube.


I'd give you a new .dmp, but as with the rest, the majority of these BSODs and restarts does not give me any logs.
The files I posted earlier had like what, 2 or 3 .dmps, which is far too little considering it's been crashing one or two times a day for a week now.


Any ideas? I'm getting a feeling this isn't the right place to ask any more, but maybe someone just so happens to know what's up.
My System SpecsSystem Spec
.

19 Nov 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Are you using CCleaner on a schedule at all? If so, stop for now as it deletes all .dmp files.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
21 Nov 2015   #5
leod

Windows 7 Starter 32bit
 
 

Tried the verifier, made everything run sluggish as you said, so I'm pretty sure it was working, but there were no BSODs for half a day, until my computer decided to stop functioning and crashed every 5 minutes, even after turning the verifier back off.
Dumps again nonexistant (I did have CCleaner running beforehand, but before turning on verifier I made sure to turn off monitoring, removed it from Windows startup and made sure to specifically uncheck "Event Logs" and "Memory Dumps" in the settings), so I didn't have anything new to post here.

In somewhat of an act of desperation since I wasn't getting any closer to finding the issue, I decided to just upgrade to Windows 10.
Performing the upgrade was a pain, since it kept crashing, but as soon as Windows 10 was on, it worked like a charm.
I've been watching YouTube and playing games and all happily all day today, so the issue was definitely software related, but now we'll never know what it was.
Either way, problem's fixed!


Do I mark it as solved even though nobody (including myself) knows the answer or what the problem was, or do I just leave it?
My System SpecsSystem Spec
21 Nov 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

You can mark it as solved. We would eventually have found the issue, but if you are happy with W10 thats OK
My System SpecsSystem Spec
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 BSODs and random restarts, mostly using Chrome




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