BSOD on various occasions, BAD_POOL_HEADER 0x00000019

Santonian · 19 Nov 2015

Hi everyone,

since a month I get BSOD Error while working with my computer. The blue screen appears on diffrent occasions.
- Playing Games
- Computer Idleing
- Browsing Websites
- sometimes even before I can login

BSOD appears sometimes after a few minutes. Sometimes not at all for a couple of days.

It's most of the time the same BSOD "BAD_POOL_HEADER 0x00000019"

- I updated the Graphics Driver already
- I ran Memtest, without any errors
- I installed all windows updates

The computer seems to run well in safe mode.

I also uploaded all information in the attached zip file.

Any help is greatly apreciated!

Santo

Golden · 20 Nov 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800aff1ec0, fffffa800aff1f40, c080038}

*** WARNING: Unable to verify timestamp for EtronHub3.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronHub3.sys
Probably caused by : EtronHub3.sys ( EtronHub3+598e )

Followup: MachineOwner
---------

2: kd> lmvm etronhub3
start             end                 module name
fffff880`0614e000 fffff880`06157c00   EtronHub3 T (no symbols)           
    Loaded symbol image file: EtronHub3.sys
    Image path: \SystemRoot\System32\Drivers\EtronHub3.sys
    Image name: EtronHub3.sys
    Timestamp:        Sat Jan 29 08:16:45 2011 (4D433945)
    CheckSum:         00011170
    ImageSize:        00009C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Unfortunately the outdated Etron USB3 driver seems to be the issue. As far as I know, there is no updated manufacturer driver, as its an OEM specific driver. Visit your OEM (HP, Dell etc.) website and see if an update is available.