BSOD occuring randomly especially when playing games

xSmileyx · 02 Dec 2015

Hi, I have been getting a couple of BSOD especially when playing Dota2.
Usually my laptop reboots by itself and works fine after each BSOD.

Note that i am dual booting Win7 64 bit and Ubuntu.

I am new to the forum, do tell me if you need any additional information.

**axe0** · 03 Dec 2015

Please run the dm log collector again, several files are missing and some are corrupted.

xSmileyx · 03 Dec 2015

It is returning empty text files (I ran as admin) and it cannot read the dxdiag.txt.
I tried both the dm log collector and SF Diagnostic Tool, both having the same results.
Is there any other way to collect the information that you need?

Thank you for your quick response.

**axe0** · 03 Dec 2015

Diagnostics Test

System File Check

Please try following:

Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Try booting in safe mode and run the dm log collector again

xSmileyx · 03 Dec 2015

Followed your instructions;

Run cmd as admin and entered command sfc/scannow , it returned: "Windows Resource Protection found corrupt files but was unable to fix some of them."

Restarted laptop in Safe Mode and did the same thing (sfc/scannow), same outcome.

(Safe Mode) Run dm log collector and SF Diagnostic tools, both returned the same empty txt files except for the MSINFO32.nfo which I attached below.

Restarted again, this time normal boot and run sfc/scannow, still same outcome.

Copied the CBS.log

Note: For some months now, my laptop just freezes after around 1h when left idle on desktop(no software running, even in background or minimized). The fix I found for this was to leave my task manager open and minimize it. This has been working since.

Thank you again for your time and quick response.

**axe0** · 03 Dec 2015

Please read this tutorial and try METHOD ONE: SFC /SCANNOW : Run in Command Prompt at Boot

Code:

2015-12-03 19:11:32, Info                  CSI    000002da [SR] Cannot repair member file [l:28{14}]"iassdo.dll.mui" of Microsoft-Windows-Networking-Internet_Authentication_Service_Iassdo.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-12-03 19:11:32, Info                  CSI    000002db [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Windows Foundation Language Pack"
2015-12-03 19:11:32, Info                  CSI    000002dc Hashes for file member \??\C:\Windows\SysWOW64\en-US\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2015-12-03 19:11:32, Info                  CSI    000002dd Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui do not match actual file [l:28{14}]"iassdo.dll.mui" :
  Found: {l:32 b:tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=} Expected: {l:32 b:hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg=}
2015-12-03 19:11:32, Info                  CSI    000002de [SR] Could not reproject corrupted file [ml:60{30},l:58{29}]"\??\C:\Windows\SysWOW64\en-US"\[l:28{14}]"iassdo.dll.mui"; source file in store is also corrupted

xSmileyx · 04 Dec 2015

Hi, sorry for the late reply. The windows disk I currently have is not the same version of windows 7 that is installed on my machine(Message I got on screen when booting from CD and following instructions), thus i am not able to launch the repair process.

I think i'll just wipe my primary partition and do a clean install, if nothing else can be done.
Thank you again for your quick response and your time.

**axe0** · 04 Dec 2015

Follow Windows 7 USB/DVD Download Tool to download an ISO to create the media you need for this.