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Windows 7: BSOD when inserting images into Indesign

26 Nov 2015   #1
AndrewFNS

Windows 7 x64
 
 
BSOD when inserting images into Indesign

We had a brand new machine installed and when inserting images into indesign, this caused BSOD. After looking at the report it looked like Avast was causing the issue, so we uninstalled avast and updated graphics driver.

The issue did not occur after that until now. (2 months on)

Graphics is up to date and avast is not installed.

When we insert image onto in deisgn we receive bsod error. If we copy and paste, then it is fine.

Would appreciate any assistance.

Please see attached ZIP.

Thanks!!


My System SpecsSystem Spec
.
27 Nov 2015   #2
AndrewFNS

Windows 7 x64
 
 

Anyone have any ideas?
My System SpecsSystem Spec
27 Nov 2015   #3
axe0

Windows 10 Pro
 
 

Do you have "Magic Control Technology UVTP100 USB to VGA adapter"?
Driver Reference Table - mctkmd64.sys
Code:
fffff880`04b30988  fffff880`05539d2e*** WARNING: Unable to verify timestamp for mctkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys
 mctkmd64+0x8d2e
3: kd> lmvm mctkmd64
start             end                 module name
fffff880`051c4000 fffff880`051f6000   mctkmd64   (deferred)             
    Image path: \SystemRoot\system32\drivers\mctkmd64.sys
    Image name: mctkmd64.sys
    Timestamp:        Tue Jul 21 12:40:50 2015 (55AE21B2)
    CheckSum:         00033AF2
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Intel. Be sure to ONLY install the drivers.
Code:
fffff880`04b30658  fffff880`05140b39Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xdbb39
3: kd> lmvm igdkmd64
start             end                 module name
fffff880`04cf8000 fffff880`051c4000   igdkmd64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Aug 05 06:53:18 2015 (55C196BE)
    CheckSum:         004B5003
    ImageSize:        004CC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Below drivers, tcpip.sys and NETIO.sys are Windows network drivers.
This means either the network drivers, or 3rd party drivers trying to access the internet are involved/causing the crashes.
I suggest to update the Realtek network driver
Driver Reference Table - Rt64win7.sys
Code:
1: kd> k
Child-SP          RetAddr           Call Site
fffff880`04b306f8 fffff800`02f09bab nt!KeBugCheckEx
fffff880`04b30700 fffff800`02ec8ba8 nt!KipFatalFilter+0x1b
fffff880`04b30740 fffff800`02ea0700 nt! ?? ::FNODOBFM::`string'+0x83d
fffff880`04b30780 fffff800`02ea016d nt!_C_specific_handler+0x8c
fffff880`04b307f0 fffff800`02e9ef45 nt!RtlpExecuteHandlerForException+0xd
fffff880`04b30820 fffff800`02eafee1 nt!RtlDispatchException+0x415
fffff880`04b30f00 fffff800`02e742c2 nt!KiDispatchException+0x135
fffff880`04b315a0 fffff800`02e72bca nt!KiExceptionDispatch+0xc2
fffff880`04b31780 fffff800`02e6cb45 nt!KiGeneralProtectionFault+0x10a
fffff880`04b31910 fffff800`02e8fa1b nt!ExpInterlockedPopEntrySListFault16
fffff880`04b31920 fffff880`018e72ed nt!IoAllocateMdl+0x7b
fffff880`04b31970 fffff880`01808b12 ndis!NdisAllocateCloneNetBufferList+0x30d
fffff880`04b31a80 fffff880`01a5d2ee NETIO!NetioAllocateAndReferenceCloneNetBufferList+0x32
fffff880`04b31ab0 fffff880`01a5ebf5 tcpip!IppDispatchSendPacketHelper+0x1ae
fffff880`04b31b70 fffff880`01a5de7e tcpip!IppPacketizeDatagrams+0x2d5
fffff880`04b31c90 fffff880`01a6079e tcpip!IppSendDatagramsCommon+0x87e
fffff880`04b31e30 fffff880`01a68aad tcpip!IpNlpSendDatagrams+0x3e
fffff880`04b31e70 fffff880`01a69450 tcpip!TcpTcbSend+0x6ad
fffff880`04b320f0 fffff880`01a681a8 tcpip!TcpEnqueueTcbSendOlmNotifySendComplete+0xa0
fffff880`04b32120 fffff880`01a6836b tcpip!TcpEnqueueTcbSend+0x258
fffff880`04b321d0 fffff800`02e81188 tcpip!TcpTlConnectionSendCalloutRoutine+0x1b
fffff880`04b32200 fffff880`01a6922a nt!KeExpandKernelStackAndCalloutEx+0xd8
fffff880`04b322e0 fffff880`040679cb tcpip!TcpTlConnectionSend+0x7a
fffff880`04b32350 fffff880`0404e469 afd!AfdFastConnectionSend+0x38b
fffff880`04b32510 fffff800`03194690 afd!AfdFastIoDeviceControl+0x459
fffff880`04b32880 fffff800`03194dc6 nt!IopXxxControlFile+0x520
fffff880`04b32a00 fffff800`02e73ed3 nt!NtDeviceIoControlFile+0x56
fffff880`04b32a70 00000000`74e32e09 nt!KiSystemServiceCopyEnd+0x13
00000000`179df0f8 00000000`00000000 0x74e32e09
My System SpecsSystem Spec
.

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 BSOD when inserting images into Indesign




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