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Windows 7: 3 BSODs in the last six weeks, most recent was 0x00000101

01 Dec 2015   #21
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by axe0 View Post
Something/someone had hit the mouse what caused the system to wake up from sleep.
Code:
Event[25070]:
  Log Name: System
  Source: Microsoft-Windows-Power-Troubleshooter
  Date: 2015-08-26T03:36:49.602
  Event ID: 1
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DAVEWIN7
  Description: 
The system has resumed from sleep.

Sleep Time: ?2015?-?08?-?26T04:44:19.710119800Z
Wake Time: ?2015?-?08?-?26T07:36:46.186401200Z

Wake Source: Device -HID-compliant mouse

From Post 17
I would be surprised if he is working it at 3:30AM, but the sleeptime and waketime logged does not jive with that????
. To wake it, I click twice on the mouse, or press the power button, and it takes about 10 seconds for the display to return and the computer be functional again.


Again the wake times and sleep times make no sense. also ref. event25065 the clock adjusted and it was a nearly 3 hour adjustment
The wake time and sleep time for event 25070 are outside of the time that the mouse was detected??

Should we have him turn off the automatic clock sync??



My System SpecsSystem Spec
.
01 Dec 2015   #22
axe0

Windows 10 Pro
 
 

Who says it is only 450125 who is able to do that?
When waking from sleep, clicking is what 450125 does but not required.
I used to just move the mouse a little to wake the system on my fathers system.
My System SpecsSystem Spec
02 Dec 2015   #23
450125

Win7 Professional 64
 
 
0x00000101 again - second time in four days

It happened again, and I have attached the collected files here.

Normal restart around 22:00 last night (I'm using 24-hour time here since I'm being helped by people outside the US). It went to the login screen fine - I waited to notice. Avast! AV scan ran fine from 00:15 to 00:26 approximately. Many normal "information" events were logged after that for a couple hours. STOP error occurred at 03:25, seven minutes after the last prior logged informational event, that the Adobe Flash Player Update Service entered the stop state.

I discovered this about two hours later this morning.

So I've now had three BSODs in the past eight days, and four in the past seven weeks:
  1. 10/12 - BSOD during the normal shutdown phase of a Windows restart. Not logged and no dumpfile created.
  2. 11/24 - BSOD during the normal shutdown phase of a Windows restart. Not logged and no dumpfile created.
  3. 11/29 - BSOD at 03:00 after a normal restart approximately 5 hours earlier, and the AV running approximately 3 hours earlier, with the computer at the login screen.
  4. 12/02 - BSOD at 03:25 after a normal restart approximately 5 hours earlier, and the AV running approximately 3 hours earlier, with the computer at the login screen.
To me it's noteworthy that none of these have happened during a logged-in user session. And that two were after Windows stopped in a normal restart cycle, and not logged. And that two happened in the middle of the night from an unattended login screen. Both are documented in this thread; most recent in this post, and #3 at the start of the thread. 3 and 4 happened the only two nights in the past eight weeks that the computer, as it does sometimes, did not go to sleep 2 1/2 hours after restart and no use.


Options I'm considering:
  • Running a chkdsk
  • System restore to 11/17, the earliest restore point I have, and a week before the most recent problems began. Interestingly, there were restore points made before critical updates on 11/24 and 11/29, BSODs #2 and #3 above. Although there have been other restore points and critical updates made on days with no BSODs.
  • Perhaps restoring my C drive to the image I took in early November after the November patches were installed. A more drastic step, admittedly.
All thoughts welcome. Of course.
My System SpecsSystem Spec
.

02 Dec 2015   #24
axe0

Windows 10 Pro
 
 

I suggest to uninstall Avast, it caused the last crash
Avast - Uninstall Completely
Code:
fffff880`038307f8  fffff880`03e6f6bdUnable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0xc6bd
Does any setting in the BIOS have been changed?
My System SpecsSystem Spec
02 Dec 2015   #25
450125

Win7 Professional 64
 
 

Quote   Quote: Originally Posted by axe0 View Post
I suggest to uninstall Avast, it caused the last crash
Avast - Uninstall Completely
Code:
fffff880`038307f8  fffff880`03e6f6bdUnable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0xc6bd
Does any setting in the BIOS have been changed?
Thanks axe0.

I'm now at work, but will look further into this in the evening. (EDITED TO ADD THE FOLLOWING): If any bios settings were changed, it was not by my or any other human hands. I'd have to say bios settings have been unchanged for two years or longer.

Interestingly, I did, at Avast's prompting, update Avast (the software itself; not just the virus definitions) sometime last week. Not sure when (there must be a way to check this? - the software updates itself once I okay it, vs. me having to download an update), but certainly before the 0x00000101 errors started happening.

Can you tell me where I'd find the stuff you quoted, and if it says what time this occurred?

There is plenty of documentation, especially in the Avast forum (https://forum.avast.com/index.php?action=search2), of aswSP.sys being a cause of such problems.

So what do you suggest? A complete uninstall/reinstall of Avast? Since so far as I know it caused no prior problems (and I've been using it and updating it for more than five years). Or going to AVG or another such antivirus program?

(Dumb question, I know) How sure are you that taking action on Avast will fix these BSODs?

And, less dumb, why might this problem only be happening when the computer is not logged in and unattended?
My System SpecsSystem Spec
02 Dec 2015   #26
axe0

Windows 10 Pro
 
 

I can tell you where I have found the data, but what you'll see would be out of your mind, because you wouldn't understand it.
At what time it exactly happens, I'll have to see if I can find a way to do so (i'm by far an expert at debugging bluescreens) but I do that later.

For now just uninstall it while troubleshooting.

Honestly I can't say how much it might help, there are many times that when I thought something the opposite happened.
As I stated earlier the 0x101 is mostly caused by BIOS and hardware problems, it would be the trick to find software issues. That is the general expertise with 0x101's, but I have only noticed software and BIOS problems with this 0x101.
I have no idea what exactly happens or why a crash occured and that is the reason why I can't say if it helps a lot.
I'm only a novice at debugging
My System SpecsSystem Spec
02 Dec 2015   #27
450125

Win7 Professional 64
 
 

Again axe0, thanks a lot.

When you say to uninstall Avast while troubleshooting, that's a bit tricky.

If this problem was causable and repeatable (i.e., predictable), that would be great. But since I went 72 hours between blue screens, how long do I "go naked" with no AV protection? I do practice extremely safe computing and am not particularly worried about being infected for a day or two weeks, but when/where do I draw the line and view myself as having solved this?

Would you recommend I turn sleeping off on my computer, as a way to "force" the conditions under which the failure has occurred (middle of the night, if computer doesn't fall asleep)? The 0x000101 errors have only occurred since I updated Avast, and only on those nights that the computer doesn't fall asleep after the scan.
My System SpecsSystem Spec
02 Dec 2015   #28
axe0

Windows 10 Pro
 
 

Ai, forgot (again) to add the instructions for Microsoft Security Essentials to use as alternative
Microsoft Security Essentials - Microsoft Windows

In your case, because the crashes appear extremely infrequently, it is something to follow for months and simply reply again when you have encountered another bluescreen.

I think it doesn't matter a lot, but it wouldn't hurt to turn sleeping off
My System SpecsSystem Spec
02 Dec 2015   #29
450125

Win7 Professional 64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Ai, forgot (again) to add the instructions for Microsoft Security Essentials to use as alternative
Microsoft Security Essentials - Microsoft Windows

In your case, because the crashes appear extremely infrequently, it is something to follow for months and simply reply again when you have encountered another bluescreen.

I think it doesn't matter a lot, but it wouldn't hurt to turn sleeping off
I can't put into words why, but I just have this weird gut feel that this is going to fix it. But as you said, I can't really say "solved" for a while. If this helps me break the 72-hour barrier I'll call that a tentative win.
My System SpecsSystem Spec
03 Dec 2015   #30
450125

Win7 Professional 64
 
 

Very minor update...

I did successfully remove Avast last night using the 3-step method Axe0 linked to, then installed Microsoft Security Essentials.

No BSOD so far, which doesn't at the moment prove much.

I restarted the computer many times last night during the uninstall and install process, and there were no BSODs during the shutdown, which had happened twice in the past two months.

The computer went to sleep four hours after my bedtime restart, vs. the 2 1/2 that it's set to. Not sure why.

For me, the key upcoming milestones will be:
  • First time the computer makes it through the night without going to sleep and without BSOD-ing (last happened 11/25-26)
  • First time I go four days with no BSOD (last happened 11/19-23)
  • First time I go 15 days with no BSOD (15 days is an arbitrary figure, but have to draw a line somewhere - again, last time was the 15 days ending 11/23)
If I can hit all the above milestones, I'll mark the problem solved.

And if I don't - well, I'll post an update.
My System SpecsSystem Spec
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 3 BSODs in the last six weeks, most recent was 0x00000101




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