BSOD at random. Error 0x1000007E. Cause "Unknown" driver

danhinze · 30 Nov 2015

Driver symefa64.sys is causing error according to System Events log. User has been using external Insignia Bluetooth Dongle used for external hardware devices while still having Dell Centrino Bluetooth card enabled. Dongle shows as "unknown device" in device manager. Wondering if these two are in conflict and causing the system to misbehave.

danhinze · 01 Dec 2015

I just discovered that the symefa64.sys driver belongs to Symantec. Will be looking at version updates for this user.

**axe0** · 02 Dec 2015

That is correct, but I would first remove Symantec and install it after removing to see if that helps.
Norton/Symantec - Uninstall Completely

Code:

4: kd> lmvm SYMEFA64
start             end                 module name
fffff880`01687000 fffff880`017a2000   SYMEFA64 T (no symbols)           
    Loaded symbol image file: SYMEFA64.SYS
    Image path: \SystemRoot\system32\Drivers\SEP\0C010BB9\00A5.105\x64\SYMEFA64.SYS
    Image name: SYMEFA64.SYS
    Timestamp:        Sat Jan 19 01:31:37 2013 (50F9E969)
    CheckSum:         001195D0
    ImageSize:        0011B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

danhinze · 02 Dec 2015

Just found out earlier today that Symantec identified that driver as a problem that caused BSODs and has since released a maintenance update.

Thanks for your help!