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Windows 7: having BOSD and freezes mostly caused by ntkrnlpa.exe

02 Dec 2015   #1
r2dak

Windows 7 Ultimate Edition 32-bit Service Pack 1 (Build 7601)
 
 
having BOSD and freezes mostly caused by ntkrnlpa.exe

hello im having lots of BOSD recently on my old computer(about 6 years old)
i did some research and found out that it has something to do with memory so i did a overnight memtest86+ test on ram it came out clean then i did error test on my SATA HDD by chkdsk and hdtune it came out clean too,
and every time i turn on my system it hangs on starting windows splash screen. the windows logo animation doesn't show up only the text "STARTING WINDOWS" on screen . i have to unplug power multiple times to make work

ive also done a fresh installation of windows 7 and didn't installed anything except motherboard drivers, but still got same bosd and freezes

according to Bluescreenviewer this mostly caused by ntkrnlpa.exe
thanks,Rohit


the system is assembled one and specs of that system are

CPU:
Intel® Core™2 Duo Processor E6400 (2M Cache, 2.13 GHz, 1066 MHz FSB)

MOTHERBOARD:
it shows this
"To be filled by O.E.M. To be filled by O.E.M."
in SystemInfo.exe but actully it is a Zebronics ZEB-945 (socket 775) motherboard

BIOS:
American Megatrends Inc.
(11/07/2013)ZX-I945LM Ver:3.2

TOTAL MEMORY 0.00 bytes | USABLE 1.99 GB

HDD:
(1) SAMSUNG HD252KJ ATA Device (2) Generic USB CF Reader USB Device (3) Generic USB MS Reader USB Device (4) Generic USB SD Reader USB Device (5) Generic USB SM Reader USB Device

SOUND CARD:
(1) Realtek High Definition Audio (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

GRAPHIC CARD
(1)Nvidia GeForce 8400 GS (2)Intel(R) 82945G Express Chipset Family

and
1x Intex keyboard
1x intex optical mouse
a 2.1 logitech speakers
1x Winsis KY-550ATX 450W ATX12V PSU
2x cooling fans (1 for processor and 1 for cabinate)

--edit---
Windows Genuine and Activation Issue Diagnostic Report

Code:
 
 Diagnostic Report 
(1.9.0027.0):
-----------------------------------------
Windows Validation 
Data-->
 
 
Validation Code: 0
Cached Online Validation Code: N/A, hr = 
0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows 
Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 
00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: 
{D662994F-4506-419F-8072-042176ABF6DC}(3)
Is Admin: Yes
TestCab: 
0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 
0x80070002
Product Name: Windows 7 Ultimate
Architecture: 
0x00000000
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: 
 
Validation Diagnostic: 
Resolution Status: N/A
 
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, 
hr = 0x80070002
 
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe 
Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 
0x80070002
 
 
OGA Notifications Data-->
Cached Result: N/A, hr = 
0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 
0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
 
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 
0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 
025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 
(compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet 
Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download 
unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: 
Allowed
Initialize and script ActiveX controls not marked as safe: 
Disabled
Allow scripting of Internet Explorer Webbrowser control: 
Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe 
for scripting: Allowed
 
 
File Scan Data-->
File Mismatch: 
C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: 
C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
 
 
Other data-->
Office Details: 
<GenuineResults><MachineData><UGUID>{D662994F-4506-419F-8072-042176ABF6DC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2455669207-4017578860-779067069</SID><SYSTEM><Manufacturer>To 
Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By 
O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American 
Megatrends Inc.</Manufacturer><Version>080015 
</Version><SMBIOSVersion major="2" 
minor="5"/><Date>20131107000000.000000+000</Date></BIOS><HWID>DBAB3207018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India 
Standard 
Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
 
 
 
Spsys.log Content: 0x80070002
 
 
Licensing Data-->
Software licensing service version: 
6.1.7601.17514
 
 
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System 
- Windows(R) 7, OEM_SLP channel
Activation ID: 
7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 
55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 
00426-00178-926-600006-02-1033-7601.0000-3322015
Installation ID: 
006422349032591565402076429576066245067556854771731183
Processor Certificate 
URL: SpcService Web Service
Machine 
Certificate URL: RacService Web Service
Use 
License URL: UseLicenseService Web Service
Product 
Key Certificate URL: PkcService Web Service
Partial 
Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 
2
Trusted time: 11/28/2015 4:55:14 AM
 
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 
N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not 
Registered - 0x80040154
Admin Service: Not Registered - 
0x80040154
HealthStatus Bitmask Output:
 
 
 
HWID Data-->
HWID Hash Current: 
MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQmUaJ31i0q8UjkqnbY0+S5jE0PkekpKoU=
 
 
OEM Activation 1.0 Data-->
N/A
 
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker 
version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
 
  ACPI Table Name OEMID Value OEMTableID Value
 
APIC   110713  APIC1658
 
FACP   110713  FACP1658
 
MCFG   110713  OEMMCFG 
 
OEMB   110713  OEMB1658
 
SLIC   ACRSYS  ACRPRDCT



My System SpecsSystem Spec
.
03 Dec 2015   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
03 Dec 2015   #3
r2dak

Windows 7 Ultimate Edition 32-bit Service Pack 1 (Build 7601)
 
 

Quote   Quote: Originally Posted by axe0 View Post
hi i've updated my post with the report
thanks for responding
My System SpecsSystem Spec
.

03 Dec 2015   #4
axe0

Windows 10 Pro
 
 

This is what I find odd in the msinfo32 file
Code:
System Manufacturer	To Be Filled By O.E.M.
System Model	To Be Filled By O.E.M.
The manufacturer and model should show with a laptop

In the dumps it doesn't show much more
Code:
SystemManufacturer = To Be Filled By O.E.M.
SystemProductName = To Be Filled By O.E.M.
SystemFamily = To Be Filled By O.E.M.
SystemVersion = To Be Filled By O.E.M.
SystemSKU = To Be Filled By O.E.M.
BaseBoardManufacturer = To be filled by O.E.M.
BaseBoardProduct = To be filled by O.E.M.
BaseBoardVersion = To be filled by O.E.M.
Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

My System SpecsSystem Spec
03 Dec 2015   #5
r2dak

Windows 7 Ultimate Edition 32-bit Service Pack 1 (Build 7601)
 
 

Quote   Quote: Originally Posted by axe0 View Post
This is what I find odd in the msinfo32 file
Code:
System Manufacturer	To Be Filled By O.E.M.
System Model	To Be Filled By O.E.M.
The manufacturer and model should show with a laptop......
Hi sorry for confusion the specs in profile is of my laptop
but this post is about my desktop which is not my primary system .
It is an assembled desktop and specs is listed in my first post
My System SpecsSystem Spec
03 Dec 2015   #6
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by r2dak View Post
Hi sorry for confusion the specs in profile is of my laptop
but this post is about my desktop which is not my primary system .
It is an assembled desktop and specs is listed in my first post
The specs you provided is just a small peace of the total specs
Please complete the specs with everything the system uses like motherboard, PSU, cooling system, everything you use could be of value (headset, speakers, monitor, keyboard, mouse, etc.).

Is the MGAdiag report from your desktop?
My System SpecsSystem Spec
04 Dec 2015   #7
r2dak

Windows 7 Ultimate Edition 32-bit Service Pack 1 (Build 7601)
 
 

Quote   Quote: Originally Posted by axe0 View Post
Quote   Quote: Originally Posted by r2dak View Post
Hi sorry for confusion the specs in profile is of my laptop
but this post is about my desktop which is not my primary system .
It is an assembled desktop and specs is listed in my first post
The specs you provided is just a small peace of the total specs
Please complete the specs with everything the system uses like motherboard, PSU, cooling system, everything you use could be of value (headset, speakers, monitor, keyboard, mouse, etc.).

Is the MGAdiag report from your desktop?
yes the report is from desktop

and like i said its a assambled dektop and ive update my post with essential components
My System SpecsSystem Spec
04 Dec 2015   #8
axe0

Windows 10 Pro
 
 

The MGAdiag shows following
Code:
Windows Product ID: 
00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: 
OEM SLP
Code:
SLIC   ACRSYS  ACRPRDCT
According to the provided data you have as motherboard: Zebronics ZEB-945 (socket 775)

An oem_slp Product ID is used by pre-installed Windows and this Product ID is from Acer.
The way how oem_slp activation works is via the BIOS.
This activation can only be done by a crack.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
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 having BOSD and freezes mostly caused by ntkrnlpa.exe




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