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Windows 7: 5 BSOD since factory reset 3 weeks ago

02 Dec 2015   #1
Flying Buttress

Windows 7 Home Premium 64bit
 
 
5 BSOD since factory reset 3 weeks ago

I factory reset my laptop Nov. 15th. It is 3.5 years old and I wanted to start over.
Asus N53S
GeForce GT 630M
i7 2670QM
8GB Memory
Windows 7 64-bit

I have noticed that the computer becomes unresponsive and/or crashes a little while after waking up from Sleep/Hibernate. I think I can contribute the 3 most recent crashes to this. The first 2 I think may have been something else, but am unsure.

In addition to crashing, the computer becomes unresponsive, for reasons I don't know. Based on the event viewer I have manually held down the power button over 15 times to shut off the computer because it hangs up (mouse moves but nothing works).

I attached my .zip of the minidump analysis


My System SpecsSystem Spec
.
03 Dec 2015   #2
axe0

Windows 10 Pro
 
 

Please run the dm log collector again, there are several important files missing.
My System SpecsSystem Spec
03 Dec 2015   #3
Flying Buttress

Windows 7 Home Premium 64bit
 
 

I have taken a look at Windows Debugger and BlueScreenView. From Windows Debugger, all BSOD gave the error:
"DRIVER_POWER_STATE_FAILURE (9f)"

All but one of the minidumps show:
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys

This is that one, which is the 4th crash:
Probably caused by : usbccgp.sys

As seen in the picture, I also used BlueScreenViewer. This indicated that ntoskrnl.exe is causing problems in every single crash. This picture is attached.

Interestingly enough, I turned on Boot Logging. This returned:
Loaded driver \SystemRoot\system32\ntoskrnl.exe
Loaded driver \SystemRoot\system32\DRIVERS\nvlddmkm.sys

Since these drivers seem to load with no problems on boot, and I've noticed a trend that the computer is crashing shortly after waking up from Sleep/Hibernate, maybe it fails to load these drivers if the laptop is put on some sort of standby.

Here is more pasted text from WinDBG that leads me to believe nvlddmkm is causing problems.

IMAGE_VERSION: 6.1.7601.17514

FAILURE_BUCKET_ID: X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

BUCKET_ID: X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

PRIMARY_PROBLEM_CLASS: X64_0x9F_3_nvlddmkm_IMAGE_pci.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x9f_3_nvlddmkm_image_pci.sys

FAILURE_ID_HASH: {86b85873-d822-8588-0151-5cf4191a225f}



I think it is also worth noting that I am unable to run the Windows Memory Diagnostic Tools. While using the computer, I select the tool, the computer restarts and I see the ASUS screen then the screen goes black but is still on. I have waited 15 minutes on multiple occasions to see if it eventually runs the diagnostic, but it never did. To shut the computer off, all I need to do is press the power key as opposed to holding it down - which is very weird. I have also tried running the Windows Memory Diagnostic Tools from the advanced boot menu F8. The same exact thing happens. I wanted to try the MemTest86 tonight, but it's 5AM and I need to sleep... I also don't really have a spare flash drive to format.

e/
Quote   Quote: Originally Posted by axe0 View Post
Please run the dm log collector again, there are several important files missing.
I apologize, it took me some time to write that last post and I did not see your post. I must have interrupted the process of copying the logs to the .zip when I uploaded the first time. Here are my DM Logs again. Thanks

p.s. I removed the ipconfig file, I doubt it's useful and I'd rather it not be uploaded.
My System SpecsSystem Spec
.

03 Dec 2015   #4
axe0

Windows 10 Pro
 
 

Please run the dm log collector again, there are several important files missing.
My System SpecsSystem Spec
05 Dec 2015   #5
Flying Buttress

Windows 7 Home Premium 64bit
 
 

I just had another crash today. I fell asleep with my laptop on and it died/went into hibernation. I booted it up today and was just browsing the internet with a few tabs open. After about 10 mins, the computer hung up on opening a pdf, then I regained control. 1 minute later the computer went black then blue screened. So I'm pretty confident that the problem stems from sleeping/hibernating the computer.

Here is my most updated logs
My System SpecsSystem Spec
06 Dec 2015   #6
axe0

Windows 10 Pro
 
 

Try booting in safe mode and see if the zip does contain 19 .txt and 1 .nfo files.
There are many files missing.
My System SpecsSystem Spec
06 Dec 2015   #7
Flying Buttress

Windows 7 Home Premium 64bit
 
 

There are 18 .txt and 1 .nfo files. The rest are the minidumps.
My System SpecsSystem Spec
08 Dec 2015   #8
axe0

Windows 10 Pro
 
 

Please remove ASUS software, it is known for causing bluescreens.

Please update the Atheros network driver and Intel Chipset controller driver.

Code:
fffff800`00b9a2e8  fffff880`040dd828Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x29828
0: kd> lmvm athrx
start             end                 module name
fffff880`040b4000 fffff880`0435e000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Oct 04 08:49:29 2011 (4E8AAC79)
    CheckSum:         002B1FA7
    ImageSize:        002AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
fffff800`0497f8b8  fffff880`010441c5Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2c1c5
0: kd> lmvm iastor
start             end                 module name
fffff880`01018000 fffff880`0116c000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Sat Nov 06 08:44:52 2010 (4CD50774)
    CheckSum:         0007413F
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If you are switching between GPU's, it is recommended to use the default one while troubleshooting
Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

fffff800`04974778  fffff880`0af88b07Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xefb07
My System SpecsSystem Spec
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 5 BSOD since factory reset 3 weeks ago




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