BSOD - random occurrences


  1. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD - random occurrences


    Hi all, new member here. Looking for help with random BSOD. Sometimes I don't even know it happens until I log in. Must have happened when other family members were using the pc. I have a feeling it's a graphics issue but not sure. I do some flight simming and also some CAD heavy programming for work. Any help would be appreciated!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Update this driver: :ard: Driver Reference Table

    Sometimes drivers remain and do not get completely uninstalled.

     Driver Removal Process:


    • Download Driver Sweeper to the desired location.
    • Extract the files from the zip.
    • Uninstall the driver Program & Features - Control Panel.
    • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.

    Link to full tutorial: Drivers - Clean Left over Files after Uninstalling

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Yussi\Downloads\SZANTOFAMILY-PC-Thu_09_03_2015__73048_99\090215-18111-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
    Machine Name:
    Kernel base = 0xfffff800`02e10000 PsLoadedModuleList = 0xfffff800`03057730
    Debug session time: Wed Sep  2 06:52:45.882 2015 (UTC + 6:00)
    System Uptime: 0 days 0:28:05.710
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88005e6aa5c, fffff880050b16b8, fffff880050b0f10}
    
    Probably caused by : RTKVHD64.sys ( RTKVHD64+191a5c )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88005e6aa5c, The address that the exception occurred at
    Arg3: fffff880050b16b8, Exception Record Address
    Arg4: fffff880050b0f10, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    RTKVHD64+191a5c
    fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h]
    
    EXCEPTION_RECORD:  fffff880050b16b8 -- (.exr 0xfffff880050b16b8)
    ExceptionAddress: fffff88005e6aa5c (RTKVHD64+0x0000000000191a5c)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000100000057
    Attempt to read from address 0000000100000057
    
    CONTEXT:  fffff880050b0f10 -- (.cxr 0xfffff880050b0f10)
    rax=0000000000000001 rbx=fffffa8007ab5000 rcx=00000000ffffffff
    rdx=fffffa80088a5eb0 rsi=fffffa8008c7dc10 rdi=fffffa80088a5e60
    rip=fffff88005e6aa5c rsp=fffff880050b18f0 rbp=0000000000000000
     r8=fffffa80088a5e60  r9=fffffa80088a5e60 r10=007300790053005c
    r11=fffff880050b19f0 r12=0000000000000004 r13=0000000000000001
    r14=0000000000000000 r15=fffff880009ef040
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    RTKVHD64+0x191a5c:
    fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h] ds:002b:00000001`00000057=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000100000057
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c1100
    GetUlongFromAddress: unable to read from fffff800030c11c0
     0000000100000057 Nonpaged pool
    
    FOLLOWUP_IP: 
    RTKVHD64+191a5c
    fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 8000000000000000 to fffff88005e6aa5c
    
    STACK_TEXT:  
    fffff880`050b18f0 80000000`00000000 : fffffa80`08acc820 00000000`c00000bb 00000000`00000000 00000000`00000000 : RTKVHD64+0x191a5c
    fffff880`050b18f8 fffffa80`08acc820 : 00000000`c00000bb 00000000`00000000 00000000`00000000 fffff800`02ecf71c : 0x80000000`00000000
    fffff880`050b1900 00000000`c00000bb : 00000000`00000000 00000000`00000000 fffff800`02ecf71c fffffa80`08c7dc10 : 0xfffffa80`08acc820
    fffff880`050b1908 00000000`00000000 : 00000000`00000000 fffff800`02ecf71c fffffa80`08c7dc10 fffff800`02ecf71c : 0xc00000bb
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  RTKVHD64+191a5c
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: RTKVHD64
    
    IMAGE_NAME:  RTKVHD64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4caaf6d0
    
    STACK_COMMAND:  .cxr 0xfffff880050b0f10 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_RTKVHD64+191a5c
    
    BUCKET_ID:  X64_0x7E_RTKVHD64+191a5c
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm RTKVHD64
    start             end                 module name
    fffff880`05cd9000 fffff880`05f3c800   RTKVHD64 T (no symbols)           
        Loaded symbol image file: RTKVHD64.sys
        Image path: RTKVHD64.sys
        Image name: RTKVHD64.sys
        Timestamp:        Tue Oct 05 15:58:40 2010 (4CAAF6D0)
        CheckSum:         0026A429
        ImageSize:        00263800
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
     Clean boot


    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

     Hard Drive Diagnostics


    • Double click and open my computer.
    • Right click on desired drive and hit properties.
    • Click on tools tab and Check now.


    Read complete instructions on the tutorial: Disk Check

    Other Tests:
     



      My Computer


  3. Posts : 14
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Sorry for the delayed response but I tried the above instructions and still get random BSOD. The latest occurrence happened just a few minutes ago. The only thing being done at the time was streaming music on Google Chrome. I was in the other room when I heard the sound freeze giving me an audible clue that a BSOD had occurred.

    Here is the latest file with supporting info. Any help is much appreciated!
    Last edited by n3wpv; 09 Dec 2015 at 13:26. Reason: Additional info
      My Computer


 

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