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Windows 7: Explorer.exe crashes a few times a day.

07 Dec 2015   #1
bushwick2002

Windows 7
 
 
Explorer.exe crashes a few times a day.

Event Log displays the following error below every time it crashes. I enable dump files via the registry fix in the main post. I used ShellEXview and disable the 3rd party recent ones and tried SFC /Scannow. attached is the dump file. I really cant figure this one out I used windbg to open the dump but it doesnt show anything? maybe I'm using the wrong app to analyze?

Troubleshooting Explorer.exe Crashing Issues

Code:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000005
Fault offset: 0x00036b83
Faulting process id: 0x2238
Faulting application start time: 0x01d12edda383d1a5
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
Report Id: e630427b-9ae5-11e5-b5e9-d4bed93841ff



My System SpecsSystem Spec
.
07 Dec 2015   #2
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

From your dump possible suspects are:

SugarSyncShellExt.dll

msvcr90.dll

googledrivesync

So update SugarSync. If no update is availabe - disable it's startup entry and reboot (for test purposes).

Why do you need Google Drive Sync if you've got SugarSync?

RE: msvcr90.dll -try placing a copy in your system32 folder if not already present.

Disable Google Drive from auto-starting and just start it manually when you need it.

Update your VC++ and make sure that you have removed all VC++ versions, rebooted then reinstalled these:

VC++ 2005 SP1, VC++ 2008 SP1, VC++ 2010 SP1, VC++ 2012, VC++ 2013 and VC++ 2015.
My System SpecsSystem Spec
07 Dec 2015   #3
bushwick2002

Windows 7
 
 

Thanks for the quick reply. I'll give it a shot and let you know the results. Sugarsync is used by my company and google drive is for personal use.
My System SpecsSystem Spec
.

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 Explorer.exe crashes a few times a day.




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