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Windows 7: Computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e

13 Dec 2015   #1
RachelRocksIt

Windows 7 Home Premium Edition 64 bit
 
 
Computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e

I have been having multiple BSOD's for the last 4-5 months. Sometimes I don't even get a blue screen, it just goes black. I ran the attached file while in safe mode with networking. I have no idea how to check display drivers. (I've read on other posts that these seem to be the problem) This last BSOD and when there is an actual blue screen, the screen doesn't stay on long enough to actually read what happened. In the event log I found this:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e
As you can tell, I'm certainly no IT professional or hobbyist so I apologize for my ignorance in advance.


My System SpecsSystem Spec
.
18 Dec 2015   #2
axe0

Windows 10 Pro
 
 

Please uninstall Advanced SystemCare 8 while troubleshooting.


Please update or remove Acronis
Code:
fffff880`06cbaf68  fffff880`01bbd801Unable to load image snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x28801
Please uninstall Avast and use Microsoft Security Essentials as alternative while troubleshooting
Avast - Uninstall Completely
Microsoft Security Essentials - Microsoft Windows
Code:
fffff880`059bc7f0  fffff880`03ef6a11Unable to load image aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0xeda11
My System SpecsSystem Spec
23 Dec 2015   #3
RachelRocksIt

Windows 7 Home Premium Edition 64 bit
 
 

My computer has been crashing so fast that I don't have time to get to the uninstall instructions for Avast. Can it be done in safe mode? (I had the computer crash today while in safe mode) I haven't been able to find Acronis or Advanced System Care under programs in the control panel while in safe mode. I did try to run another log however, the computer froze up while trying to restart. I will try again later tonight.

Thanks
My System SpecsSystem Spec
.

23 Dec 2015   #4
axe0

Windows 10 Pro
 
 

As long as you have the required file downloaded for removal you can uninstall it in safe mode yes
My System SpecsSystem Spec
14 Feb 2016   #5
RachelRocksIt

Windows 7 Home Premium Edition 64 bit
 
 

OK...I got frustrated with multiple bsod's and then the computer ended up not being able to boot up at all I did a complete system restore. No problems since. I only installed the important windows updates. Today after I turned on the computer, a screen came up from HP wanting me to register my computer. After sending my information, the computer screen froze shot out a blue screen and went blank. The computer doesn't restart it just sounds like it is still on. I powered down, unplugged the power cord waited a minute replugged then powered on and started in safe with networking mode. Downloaded dm log collector and can't figure out what the problem is.


Attached Files
File Type: zip KOSSMAINDESKTOP-Sun_02_14_2016_160110_18.zip (431.3 KB, 0 views)
My System SpecsSystem Spec
14 Feb 2016   #6
RachelRocksIt

Windows 7 Home Premium Edition 64 bit
 
 

Restarted in normal mode and immediately made another DM log if that matters.


Attached Files
File Type: zip KOSSMAINDESKTOP-Sun_02_14_2016_173632_31.zip (451.7 KB, 2 views)
My System SpecsSystem Spec
15 Feb 2016   #7
cluberti

Windows 10 Pro x64
 
 

Getting almost nothing on these bugchecks (the CPU registers are all 0s). You might need to enable driver verifier on all non-Microsoft binaries and re-test.
My System SpecsSystem Spec
15 Feb 2016   #8
axe0

Windows 10 Pro
 
 

Please visit Windows Update and check for any updates, install all of them available with the exception for Windows 10
Code:
Hotfix(s):                 177 Hotfix(s) Installed.
My System SpecsSystem Spec
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 Computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e




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