Internet connection issue, BSOD on troubleshoot

alecnin · 13 Dec 2015

Hi I had a BSOD a couple of days ago, and today my computers WiFi and lan internet connection stopped working, on trouble shoot my computer had another BSOD and I have not been able to connect to the internet since. I would appreciate any help. My computer is a GE60 msi, about 3 years old, worked fine after I had a warranty repair for a motherboard issue about 2 years ago. Had to modify problem file name, phone would not allow me to copy it.

alecnin · 13 Dec 2015

added new file after another crash, was able to fix wifi by updating driver

**axe0** · 22 Dec 2015

Hi alecnin,

I'm very sorry for the huge delay, there aren't many BSOD analysts at 7forums.

Are you still requiring help?
If you are, please run the dm log collector again from Blue Screen of Death (BSOD) Posting Instructions

alecnin · 22 Dec 2015

i have only had two blue screens, but would appreciate some help in figuring out why they happen, another file attached

**axe0** · 23 Dec 2015

It looks like one of the 2 crashes have been initialized by yourself, the 0xDEADDEAD is a crash initialized by the user.

Code:

MANUALLY_INITIATED_CRASH1 (deaddead)
The user manually initiated this crash dump.
Arguments:
Arg1: 000000000f010012
Arg2: 0000000000a30a15
Arg3: 0000000012bc0034
Arg4: 00000000198c0000

The other crash, 0x7E(SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) caused by the graphics drivers

Code:

fffff880`0371d088  fffff880`0f2c691cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x4d91c

This error is caused due to the following: A system thread generated an exception which the error handler did not catch.

A thread is the entity within a process that Windows schedules for execution.

A thread from the Intel graphics drivers generated an exception that couldn't be handled by the error handler.

alecnin · 23 Dec 2015

thanks, so a update of the graphics card drive should do the trick?
also i never really initialized a bluescreen, what could i have done to cause it?

**axe0** · 23 Dec 2015

Above is the why part, what you asked for, but I forgot to add the 'how to (probably) solve' part.
Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer MSI. Be sure to ONLY install the drivers using custom/advanced options.
Attachment 378446

Please fill in your system specs

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