Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Internet connection issue, BSOD on troubleshoot

13 Dec 2015   #1
alecnin

windows 7 home premium 64 bit
 
 
Internet connection issue, BSOD on troubleshoot

Hi I had a BSOD a couple of days ago, and today my computers WiFi and lan internet connection stopped working, on trouble shoot my computer had another BSOD and I have not been able to connect to the internet since. I would appreciate any help. My computer is a GE60 msi, about 3 years old, worked fine after I had a warranty repair for a motherboard issue about 2 years ago. Had to modify problem file name, phone would not allow me to copy it.


My System SpecsSystem Spec
.
13 Dec 2015   #2
alecnin

windows 7 home premium 64 bit
 
 

added new file after another crash, was able to fix wifi by updating driver
My System SpecsSystem Spec
22 Dec 2015   #3
axe0

Windows 10 Pro
 
 

Hi alecnin,

I'm very sorry for the huge delay, there aren't many BSOD analysts at 7forums.

Are you still requiring help?
If you are, please run the dm log collector again from Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
.

22 Dec 2015   #4
alecnin

windows 7 home premium 64 bit
 
 

i have only had two blue screens, but would appreciate some help in figuring out why they happen, another file attached
My System SpecsSystem Spec
23 Dec 2015   #5
axe0

Windows 10 Pro
 
 

It looks like one of the 2 crashes have been initialized by yourself, the 0xDEADDEAD is a crash initialized by the user.
Code:
MANUALLY_INITIATED_CRASH1 (deaddead)
The user manually initiated this crash dump.
Arguments:
Arg1: 000000000f010012
Arg2: 0000000000a30a15
Arg3: 0000000012bc0034
Arg4: 00000000198c0000
The other crash, 0x7E(SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) caused by the graphics drivers
Code:
fffff880`0371d088  fffff880`0f2c691cUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x4d91c
This error is caused due to the following: A system thread generated an exception which the error handler did not catch.
A thread is the entity within a process that Windows schedules for execution.
A thread from the Intel graphics drivers generated an exception that couldn't be handled by the error handler.
My System SpecsSystem Spec
23 Dec 2015   #6
alecnin

windows 7 home premium 64 bit
 
 

thanks, so a update of the graphics card drive should do the trick?
also i never really initialized a bluescreen, what could i have done to cause it?
My System SpecsSystem Spec
23 Dec 2015   #7
axe0

Windows 10 Pro
 
 

Above is the why part, what you asked for, but I forgot to add the 'how to (probably) solve' part.
Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer MSI. Be sure to ONLY install the drivers using custom/advanced options.
Attachment 378446

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely and correctly.
How to fill in your system specs:

My System SpecsSystem Spec
Reply

 Internet connection issue, BSOD on troubleshoot




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 Internet Connection Issue
I am currently using the wifi on my computer, but it randomly disconnects and does not register any internet connection at all. I then click the trouble shooting button which fixes the issue, but only for a couple minutes or so before the issue repeats. In the trouble shooting window, I keep...
Network & Sharing
Just another internet connection issue
So I'm hooked up using an ethernet to my router/modem (using the 2-in-1 'Super Hub' provided by Virgin) and Windows is telling me that I have Internet Access, and sometimes that's true, but throughout the week it's been volatile a lot with hours on end not being able to access the internet on both...
Network & Sharing
Another issue with Internet connection.
Hello. I had been having earlier problems, but after a full sustem restore, I had finally got my system up and running.. except for the fact that the Internet connection had the classic Windows 'i' Icon. I have been having this problem for days after the malware removal. I had already tried...
Network & Sharing
Internet Connection Issue
This is probably a trivial problem and easily solved so I am sorry for troubling people here with it but it is driving me to distraction. I recently moved house and changed internet service providers (from Orange to BT, for those familiar with the UK). Setting up my new homehub (the modem...
Network & Sharing
Internet Connection Issue - not router
Good Day, This week I upgraded to Win7 from a Vista machine using HP's free upgrade that came with the laptop we got on 9-1. Upgrade went fine, but couldn't connect to the internet. The laptop was seeing and communicating with the router, just no internet on the back end. The laptop DOES get a...
Network & Sharing
Internet Connection Issue
Hello, This is my first post so thanks for having me! I recently installed Windows 7 Professional 64bit on my computer. It was running Vista Home Premium. I usually stay away from upgrade discs and always try to purchase the full verison but I purchased the Win7 Upgrade for $30 through a...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:21.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App