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Windows 7: BSOD random in 5 machines, Lenovo e73 error 0x0000003B

14 Dec 2015   #1
sat2

Windows 7 64-bit Professional SP1
 
 
BSOD random in 5 machines, Lenovo e73 error 0x0000003B

Hi,

First of all, sorry for my english, i'm not a native speaker.

we have 6 machines Lenovo e73 with random BSOD. Some of them crash while beeing idle, some of them just signing into windows, some of them only when network is attached.

Also we have more Lenovo products like lenovo e70 with the same configuration, same programs and same domain and they are not crashing.

We are making tests reinstalling Windows 7 64 bit SP1, and in some of them have noticed that until we don't connect them to the internet they doesn't splash the Blue screen.

Also we're thinking about the possibility that Nod32 version 8 is the responsable of this problem, last tests are making that the computer without the nod32 antivirus seems stable.

We have tested reinstalling old and new drivers for the ethernet from official support page of lenovo... Problem remains.

Running hotfix doesn't fix the problem (solution from here Blue Screen Error 0x0000003b [Solved] - 9800gt - Windows 7 )

Lenovo has some memtest programs accessing via F8 while it is booting, running the problems it says there is a problem with the Hard Drive, and when we run the check and repair option it says that there are no problems with the disk.

also running chkdsk /f or /r ... Doesn't work also.

Solutions like removing the rams and putting them again were worthless for us.

Running the machines from a Live Usb with Ubuntu 12.04 and 14.04 works perfect.

I have attached two .zip files with the results of the DM Log Collector. I think tests are ok.


We have tried many options and none of them worked for us:


Windows 7 64-bit BSOD, Stop error 0x00000001E, 3B and 50

Multiple BSOD, running idle

https://communities.intel.com/thread...art=0&tstart=0

BSOD stop code 3b, unclear cause - Drivers - Windows 7

https://social.technet.microsoft.com...rum=windows7es





Here are the 2 zip files and a picture of the exact error ( I think I have copied right, but just in case
STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80003B7C1e0, 0xFFFFF8802A584D0, 0x0000000000000000) ).

Attachment 377865

Attachment 377866

Attachment 377867


Thank you for your time and your posts on this website. They helped us a lot to troubleshoot and discard some options.


My System SpecsSystem Spec
.
14 Dec 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I don't have time to look at all the files, but ESET Nod32 is flagged as an issue. The only suggestion I can give you is to replace it on all machines with MSE (as a test) and see if the systems stay stable.

Code:
ffff880`06a91dd0  fffff880`06a92c78
fffff880`06a91dd8  fffff800`03017000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`06a91de0  fffff880`06a920f0
fffff880`06a91de8  fffff880`0456d198Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ehdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys
 ehdrv+0x1e198
fffff880`06a91df0  fffffa80`00002134
fffff880`06a91df8  fffff880`06a920f0
fffff880`06a91e00  fffff880`06a93ae0
fffff880`06a91e08  fffff800`03017000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`06a91e10  fffff800`031df31c nt!TraceLoggingMetadataEnd+0x9302
fffff880`06a91e18  fffff880`06a92370
fffff880`06a91e20  00000000`00000000
fffff880`06a91e28  fffff800`0329ea68 nt!BBTBuffer <PERF> (nt+0x287a68)
fffff880`06a91e30  fffff880`06a94000
fffff880`06a91e38  fffff880`06a8b000
fffff880`06a91e40  00000000`00000000
fffff880`06a91e48  00000000`00000006
fffff880`06a91e50  fffff800`0308ab53 nt!KiSystemServiceCopyEnd+0x13
fffff880`06a91e58  fffff800`03017000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`06a91e60  fffff800`0329ea68 nt!BBTBuffer <PERF> (nt+0x287a68)
fffff880`06a91e68  fffff880`06a93ae0
fffff880`06a91e70  00000014`00000001
fffff880`06a91e78  fffff880`06a91ea0
fffff880`06a91e80  fffff800`0308a740 nt!KiSystemServiceHandler
fffff880`06a91e88  fffff800`031df31c nt!TraceLoggingMetadataEnd+0x9302
fffff880`06a91e90  fffff880`06a92370
fffff880`06a91e98  fffffa80`00000000
fffff880`06a91ea0  00000000`00000034
fffff880`06a91ea8  fffffa80`06564091Unable to load image C:\Program Files\ESET\ESET NOD32 Antivirus\em018_64.dat, Win32 error 0n2
*** WARNING: Unable to verify timestamp for em018_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em018_64.dat
 em018_64+0xe091
fffff880`06a91eb0  00000000`00000000
My System SpecsSystem Spec
15 Dec 2015   #3
sat2

Windows 7 64-bit Professional SP1
 
 

Hi Golden,

For now, we have uninstalled Nod32 to a couple of machines and they seem to be stable.

I would like to know how did you read those lines or from what file? Do I need a program for reading this logs?

Thank you for your time!!
My System SpecsSystem Spec
.

15 Dec 2015   #4
kennymoody

Win8.1
 
 

Quote   Quote: Originally Posted by sat2 View Post
Hi Golden,

For now, we have uninstalled Nod32 to a couple of machines and they seem to be stable.

I would like to know how did you read those lines or from what file? Do I need a program for reading this logs?

Thank you for your time!!
please forgive me if my reply is not accepted by the forum rules ... I am new in here

to Sat2:
use Windbg can read those lines
but I want to know what command inside the Windbg can output those lines ...
I have tried but cannot show the result like Golden does ....
My System SpecsSystem Spec
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 BSOD random in 5 machines, Lenovo e73 error 0x0000003B




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