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Windows 7: 0x000003B problem

14 Dec 2015   #1
kennymoody

Win8.1
 
 
0x000003B problem

Hi Golden

we have the same problem with 0x000003B , Lenovo M73 ( not E ) , Win7 64Bit SP1 and NOD32 anti-virus

I have downloaded sat2 minidump and have a look by using bluescreenview
and I found out that I have that same error with him

I am wondering what tools you are using to check the result to find out that "ehdrv.sys" cause the problem ?
so that I can also have a look to my minidump to confirm it ?

This 0x000003B problem should be come after the latest windows update ....
two computer is still testing the problem in our office , one with NOD32 version 9 , and one without NOD32

Thanks so much

Regards,
Kenny


My System SpecsSystem Spec
.
15 Dec 2015   #2
kennymoody

Win8.1
 
 

I have the same 0x000003B BSOD as this post this few days

seems that the problem is due to the NOD32 anti-virus ,
I have tried NOD32 Version 7 , 8 , 9 , it remains the same

attached please find the minidump of 2 of our PC that have the same 3B BSOD problem

Attachment 377915

Attachment 377916

Thanks so much !
My System SpecsSystem Spec
15 Dec 2015   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

For each Pc, do this:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

15 Dec 2015   #4
kennymoody

Win8.1
 
 

Hi Golden,

here you are , 2 of our PC

I have around 7 PC ( more and more coming ..... ) at different location got the same BSOD , I am trying to remove the NOD32 and install MSE to solve the problem

Attachment 377918

Attachment 377919

Thanks Golden !
My System SpecsSystem Spec
15 Dec 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Both suffer from the same issue....ESET Nod32

Code:
fffff880`03f65ee8  fffff880`05320158Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ehdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys
 ehdrv+0x1e158
fffff880`03f65ef0  fffffa80`00002134
fffff880`03f65ef8  fffff880`03f661f0
fffff880`03f65f00  fffff880`03f67be0
fffff880`03f65f08  fffff800`04651000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`03f65f10  fffff800`0481939c nt!TraceLoggingMetadataEnd+0x9322
fffff880`03f65f18  fffff880`03f66470
fffff880`03f65f20  00000000`00000000
fffff880`03f65f28  fffff800`048d8990 nt!BBTBuffer <PERF> (nt+0x287990)
fffff880`03f65f30  fffff880`03f68000
fffff880`03f65f38  fffff880`03f5f000
fffff880`03f65f40  00000000`00000000
fffff880`03f65f48  fffffa80`036fc660
fffff880`03f65f50  fffff800`046c3ed3 nt!KiSystemServiceCopyEnd+0x13
fffff880`03f65f58  fffff800`04651000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`03f65f60  fffff800`048d8990 nt!BBTBuffer <PERF> (nt+0x287990)
fffff880`03f65f68  fffff880`03f67be0
fffff880`03f65f70  00000014`00000000
fffff880`03f65f78  fffff880`03f65fa0
fffff880`03f65f80  fffff800`046c3ac0 nt!KiSystemServiceHandler
fffff880`03f65f88  fffff800`0481939c nt!TraceLoggingMetadataEnd+0x9322
fffff880`03f65f90  fffff880`03f66470
fffff880`03f65f98  fffffa80`00000000
fffff880`03f65fa0  00000000`00000034
fffff880`03f65fa8  fffffa80`07101091Unable to load image C:\Program Files\ESET\ESET NOD32 Antivirus\em018_64.dat, Win32 error 0n2
*** WARNING: Unable to verify timestamp for em018_64.dat
*** ERROR: Module load completed but symbols could not be loaded for em018_64.dat
 em018_64+0xe091
Check that the network drivers are up-to-date. If they are, and the BSOD persist, replace ESET with MSE and monitor for further BSOD's.
My System SpecsSystem Spec
15 Dec 2015   #6
kennymoody

Win8.1
 
 

Thanks Golden

I confirmed that the problem is due to NOD32 , I made contact with ESET to find the solution .

also with the tutorials in "http://www.tenforums.com/tutorials/5558-windbg-basics-debugging-crash-dumps-windows-10-a.html"



I know how to show the same result as you also , thanks so much !!! Very nice tutorial !
My System SpecsSystem Spec
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