BSOD on fresh new install, unknown cause

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  1. Posts : 5
    Windows 7 Home Premium 64bit
       #1

    BSOD on fresh new install, unknown cause


    Hello, I have recently got a new processor, motherboard, ram, cooler and hard drive. I have installed all of them and installed a fresh new Windows 7 install on it. I have since installed all my basic drivers; motherboard, graphics card, network adapter etc but I have gone away from my PC and when I've come back I am greeted with the message "Windows has recovered from an unexpected shut down" so it's not something that I'm doing that's causing it. I am presuming it's something to do with my hardware.

    Any help would be greatly appreciated, thanks :)
      My Computer


  2. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #2

    Hello and welcome John now before we start on the dump files which are mentioning something about Genuine Intel could you let us know what Windows media did you use on the new motherboard because if it was an OEM for the old mobo without Microsoft's ok you cannot use it on a new board. If the media is retail then no problems.

    There is just one other little thing you have a problem device listed in msinfo32 see pic might be an idea to get that driver installed.
      My Computer


  3. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hello, thanks for the warm welcome and reply.

    I'm not quite sure what you mean by Windows Media. I will assume you're referring to my operating system. I have installed Windows 7 Home Premium onto a new hard drive when I installed the new mobo and it was the same disk and activation code I used. With the Ethernet driver I disabled it because I had reason to believe it was interfering with my network adapter (USB). I am not currently using Ethernet and since disabling that driver my network adapter seems to be doing fine. Would it be an idea to completely uninstall and remove this driver from my PC?

    You can also see attached my Windows 7 activation seems to have worked fine unless there's something I'm missing.

    Again thanks for your reply so far, would love to get this resolved
      My Computer


  4. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #4

    Ok sorry late reply John mate yes what I meant by media was the Windows DVD an OEM or retail version. Because an OEM version is tied to the first board it is installed on and cannot be used on a new board without Microsoft giving the ok to do so.
    For example if the original board died you would phone Microsoft tell them your predicament and (to be fair to them) they usually let you use that OEM with its' own code on the new board. If you did this more than say twice then they would not so helpful.
    Now if the DVD is a retail version then it could be used on a new board without their permission but only for one machine at a time. This is of course because the retail version is that much more expensive.

    The driver for the Ethernet is not a problem then I would guess there is some form it works in when the system was installed.
    Now am not sure what the dumps are showing but can you recheck the CPU is propperly seated and the cooler also a snug fit because there are some pointers to a CPU problem from some searches I have made
    Code:
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  OcButtonServic
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    STACK_TEXT:  
    fffff880`0371fb58 fffff800`02c1ea3b : 00000000`00000124 00000000`00000000 fffffa80`1262b028 00000000`bf800000 : nt!KeBugCheckEx
    fffff880`0371fb60 fffff800`02de1713 : 00000000`00000001 fffffa80`1250cc50 00000000`00000000 fffffa80`1250cca0 : hal!HalBugCheckSystem+0x1e3
    fffff880`0371fba0 fffff800`02c1e700 : 00000000`00000728 fffffa80`1250cc50 fffff880`0371ff30 fffff880`0371ff00 : nt!WheaReportHwError+0x263
    fffff880`0371fc00 fffff800`02c1e052 : fffffa80`1250cc50 fffff880`0371ff30 fffffa80`1250cc50 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`0371fd50 fffff800`02c1df0d : 00000000`00000008 00000000`00000001 fffff880`0371ffb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`0371fd90 fffff800`02c11e88 : 00000000`00000000 00000000`00000010 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`0371fdc0 fffff800`02cc87ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`0371fdf0 fffff800`02cc8613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`0371ff30 fffff800`02cc0b08 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0b9f6638 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!memmove+0x208
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae
    
    FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}
    
    Followup: MachineOwner
      My Computer


  5. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    That's fine, I'm just glad that I have someplace to get some assistance. I also have noticed that these blue screens only happen when I am away from my computer. Not once have I witnessed any of the blue screens but just come back to my computer saying "Windows has recovered from an unexpected shut down" and I have since got a few more since posting my original logs. I will make sure to take a look at my cooler and CPU fitting to make sure they're in properly and I will get back to you once I have done so and see if the blue screens still occur.

    Again, thanks for the assistance so far, greatly appreciated ^.^
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    ICIT2LOL, the data you post is pretty much the standard output from a 0x124 and in the case of a 0x124 doesn't show anything useful Have you received my PM about the 0x124? :)

    With a 0x124, you can view the problem with the !errrec command on the 'Address of the WHEA_ERROR_RECORD structure'
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)ifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8012610028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000200401, Low order 32-bits of the MCi_STATUS value
    In this case it is an internal error that hasn't been documented publicly (internal unclassified), this means that we have to go back to the standard troubleshooting process for the 0x124. Fortunately this standard troubleshooting process does often find the root cause in a 0x124 :)
    I would suggest to read the instructions below.
    Code:
    4: kd> !errrec fffffa8012610028
    ===============================================================================
    Common Platform Error Record @ fffffa8012610028
    -------------------------------------------------------------------------------
    Record Id     : 01d137701e64e2c2
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 12/15/2015 20:01:29 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80126100a8
    Section       @ fffffa8012610180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000506e3
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa80126100f0
    Section       @ fffffa8012610240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : e3 06 05 00 00 08 10 04 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa8012610240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8012610138
    Section       @ fffffa80126102c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal unclassified (Proc 4 Bank 1)
      Status      : 0xbf80000000200401
      Address     : 0x00000000fee00040
      Misc.       : 0x0000000000000086



    STOP 0x124 Troubleshooting

    Read carefully before proceeding.



       Warning
    If you're overclocking your system, revert back to stock clocks now.

       Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE

     CPU TEST


    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Help Forums

       Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    TWO

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Help Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    THREE

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

       Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    FOUR

     GPU TEST


    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

       Note
    Run Furmark for around 30 minutes.

       Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    A fatal hardware error has occurred. Parameter 1 ident
    Last edited by axe0; 17 Dec 2015 at 11:09.
      My Computer


  7. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    Thanks for your reply axe0, after looking all over I can't find the forum inbox, please forgive me if I'm just being blind :P

    Thanks for the clear instructions I shall do the less time consuming tests over the course of the day and do the ram test overnight, if it doesn't BSOD that is :S With the HDD test am I to run that on my SSHD or just the 2 HDD's that I have?

    Thanks again :)
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Forum inbox for what exactly?

    You can run HDTune and chkdsk on the SSHD.
      My Computer


  9. Posts : 5
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    axe0 said:
    Have you received my PM about the 0x124? :)
    Sorry, I am used to PM standing for Personal Message which would usually be held in a forum inbox. Please correct me if I'm wrong. Thanks for the clarification too, I'll make sure to carry these tests out :)
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    That was meant to ICIT2LOL
      My Computer


 
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