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Windows 7: Clevo P151EM1 frequent BSOD

19 Dec 2015   #11
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please try Driver Verifier again, but this time leave it enabled for 24hrs - do not shut down overnight. Just leave it running.


My System SpecsSystem Spec
.
19 Dec 2015   #12
ausmisc

Windows 7 Ultimate x64
 
 

Still going on the 24 hours, but did notice a trend. With verifier running - it crashed 3 times in an hour while trying to watch youtube/streams or game..but whilst being unused it ran for 9 hours overnight so far without a single BSOD. I'll upload the log later.
My System SpecsSystem Spec
19 Dec 2015   #13
ausmisc

Windows 7 Ultimate x64
 
 

So even with driver verifier running, it only seems to want to BSOD when I'm watching videos or playing games etc. It went about 18 hours in total just sitting on the desktop or being used to browse webpages, but the 3 or 4 times it did crash was when I was playing heroes of the storm/diablo or fired up prime95.
My System SpecsSystem Spec
.

20 Dec 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Mmmmm....that suggest to me its the video card/s, although the .dmp files don't point to that.

Can you see whether you can turn off the Intel HD 4000 card in the BIOS/uEFI and just use the NVidia card?
My System SpecsSystem Spec
20 Dec 2015   #15
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello, ausmisc. I am assuming from the dump files you have an Nvidia graphics card. If that is true, please follow the suggestions below. However, for right now, just do the first part until we can see how it reacts. Don't disable it in Device Manager just yet.

First set the integrated graphics as preferred .....
  1. Open Nvidia control panel.
  2. Click on "Manage 3D settings".
  3. Click on the button below "Preferred Graphics Processor"
  4. Change it to "Integrated graphics"from the drop down menu.
    This image has been resized. Click this bar to view the full image. The original image is sized 772x284. This image has been resized. Click this bar to view the full image. The original image is sized 772x284.
  5. Apply it.
Now restart the computer.

Now, disable nvidia graphics card in the device manager.
  1. Click on the start button.
  2. Type Device Manager in the search bar.
  3. Click on the resulting link. The Device Manager window will open.
  4. The third one should be "Display Adapter". Expand it by clicking on the "►" in front of it. Your nvidia card name will be shown.
  5. Right click on it. Choose "Disable" in the context menu.
  6. A dialog will appear with some scary words. Dont be afraid. Click on "Yes" .
  7. Restart the computer.
Hopefully the nvidia display is out of use now, and so there will not be any further chance of graphics switching.

Let us know how the computer is running after doing it.
My System SpecsSystem Spec
20 Dec 2015   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks Steve
My System SpecsSystem Spec
20 Dec 2015   #17
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem. I hope it works for him.
My System SpecsSystem Spec
20 Dec 2015   #18
ausmisc

Windows 7 Ultimate x64
 
 

Thanks guys, running it now with the nvidia card disabled, gaming to try make it crash.

Edit: Unfortunately it crashed within about 15mins =/ Don't think there is any option in the BIOS to disable the onboard intel VGA to try disabling it.
My System SpecsSystem Spec
21 Dec 2015   #19
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ausmisc, I'll try to help you until Golden returns. This is what your dump says

Code:
BugCheck 50, {fffff8a009fca420, 0, fffff88003f34120, 0}
Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+98 )
Followup:     MachineOwner
Code:
fffff880`06c857f8  fffff880`049cf184Unable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x1c7184
That is your Integrated Intel Graphics. This is your current driver

Code:
start             end                 module name
fffff880`04808000 fffff880`04bbe000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon May 25 05:13:13 2015 (5562F5B9)
    CheckSum:         003A6BB5
    ImageSize:        003B6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is not that old of a Driver. Where did you download it from? You are normally better off downloading graphics drivers from the manufacturer's web site. Most Laptop Manufacturers alter their drivers to fit how theit products are set up.

Also, if you don't have one, please download and install a CPU Temp Monitoring program. Watch your CPU temps at all times. I need to know what they are, especially at the time of the crash.
My System SpecsSystem Spec
21 Dec 2015   #20
ausmisc

Windows 7 Ultimate x64
 
 

Sorry I'm not 100% clear on which VGA you are referencing in the third quote. If it's the Intel driver then it came from the Intel update utility that I got just the other day as Golden mentioned my Intel VGA driver was pretty outdated. It's kind of strange though because it says I'm running 10.18.10.4226 and that the latest one is 15.33.36.64.4226 and gives me the option to download and install it.. I do that but then it still says the same thing (and my device manager still lists the 10.18.10.4226 driver).

Ive been using HWmonitor to check temperatures.. my CPUs seem to max out around 95c under Prime95 blend test, graphics card about 80c.
My System SpecsSystem Spec
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 Clevo P151EM1 frequent BSOD




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