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Windows 7: Windows 7: Got BSOD everytime windows experience index is calculating

24 Dec 2015   #1
LONGSHANX

Windows 7 Ultimate x 64
 
 
Windows 7: Got BSOD everytime windows experience index is calculating

Hello

Like the title, I get BSOD notification everytime I try to refresh/recalculate my Windos Experience Index. Kindly need your helps or suggestions.

I attached the minidump file.

Thanks in advance guys.




Attached Files
File Type: zip 122415-3244-01.zip (78.6 KB, 1 views)
My System SpecsSystem Spec
.
24 Dec 2015   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
24 Dec 2015   #3
LONGSHANX

Windows 7 Ultimate x 64
 
 
Data Log Report Reply

Golden

Thankyou so much for your help. See uploaded for the file requested.

Let me know if there is anything else you need?

Regards

Joshua


Attached Files
File Type: zip USER-PC-Fri_12_25_2015_110743_94.zip (1.28 MB, 4 views)
My System SpecsSystem Spec
.

25 Dec 2015   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
Microsoft Antimalware has detected malware or other potentially unwanted software.
 For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/AutoKMS&threatid=2147685180
 	Name: HackTool:Win32/AutoKMS
 	ID: 2147685180
 	Severity: Medium
 	Category: Tool
 	Path: containerfile:_C:\Windows\AutoKMS.exe;file:_C:\Windows\AutoKMS.exe->[MSILRES:AutoKMS.Properties.Resources.resources];file:_C:\Windows\KMSEmulator.exe;file:_C:\Windows\System32\Tasks\AutoKMS;file:_C:\Windows\System32\Tasks\AutoKMSDaily;file:_C:\Windows\Tasks\AutoKMS.job;file:_C:\Windows\Tasks\AutoKMSDaily.job;process:_pid:1840;process:_pid:1840,ProcessStart:130954791796292125;taskscheduler:_C:\Windows\System32\Tasks\AutoKMS;taskscheduler:_C:\Windows\System32\Tasks\AutoKMSDaily;taskscheduler:_C:\Windows\Tasks\AutoKMS.job;taskscheduler:_C:\Windows\Tasks\AutoKMSDaily.job
 	Detection Origin: Local machine
 	Detection Type: Concrete
 	Detection Source: Real-Time Protection
 	User: NT AUTHORITY\SYSTEM
 	Process Name: C:\Windows\AutoKMS.exe
 	Signature Version: AV: 1.213.903.0, AS: 1.213.903.0, NIS: 17.1100.0.0
 	Engine Version: AM: 1.1.12400.0, NIS: 2.1.8904.0
Recommend you remove the Microsoft Office hack.

Windows 7 installation hasn't been updated in a while. Please do this:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply
My System SpecsSystem Spec
25 Dec 2015   #5
LONGSHANX

Windows 7 Ultimate x 64
 
 
Paste of Data

Golden

I did not know I had malware on my computer. I have just bought ESET Antivirus and running a scan now to get rid of this. This has all come about since I upgraded my SSD to 240GB from 120GB and an additional 4GB Ram in my laptop when I was in Mayalasia. Maybe the laptop cannot handle more SSD? I was told by the technician that there was no compatibility issues??? I have Run Memtest86 and there is no problem with the RAM and done a Kingston SSD Hardrive check and there was no errors. I have also updated my Graphics card driver to the latest... I dont know what else to do?

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {1D501759-B5E0-4693-81D6-10E7C47C9C04}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1D501759-B5E0-4693-81D6-10E7C47C9C04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-988702236-2504930094-716414824</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3830TG</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="7"/><Date>20110506000000.000000+000</Date></BIOS><HWID>B3B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3542012
Installation ID: 009050922381429911631710144513754226250833433721201383
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/25/2015 10:07:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAln22gA6JKK2w91wpFs+a7KojKAEkqC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
My System SpecsSystem Spec
25 Dec 2015   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please complete all Windows 7 Updates, then re-run the MGADiag tool and post a fresh report please.
My System SpecsSystem Spec
26 Dec 2015   #7
LONGSHANX

Windows 7 Ultimate x 64
 
 
MGIA Diag Report

Golden

I have done all Windows Updates (via start, windows Update) and attached below the report for you

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {1D501759-B5E0-4693-81D6-10E7C47C9C04}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110408-1631
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1D501759-B5E0-4693-81D6-10E7C47C9C04}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-988702236-2504930094-716414824</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 3830TG</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.04</Version><SMBIOSVersion major="2" minor="7"/><Date>20110506000000.000000+000</Date></BIOS><HWID>B3B80600018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3542012
Installation ID: 009050922381429911631710144513754226250833433721201383
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 12/26/2015 6:11:12 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAAAAgABAAIAAAABAAAAAwABAAEAln22gA6JKK2w91wpFs+a7KojKAEkqC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
BOOT ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
SSDT ACRSYS ACRPRDCT
My System SpecsSystem Spec
26 Dec 2015   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

That OEM key is a well known, W7 Ultimate internet published code.
As your system is an Acer and thats an HP key your installation is counterfiet.
Install your original OS and product key.

Roy
My System SpecsSystem Spec
26 Dec 2015   #9
LONGSHANX

Windows 7 Ultimate x 64
 
 
Windows 7

Golden

I was unaware of this, i bought my laptop with all official windows 7 and only just recently had the hrd drive updated and the technicians must have not put the same copy of windows back on? How do i fix this? There was never an OEM cd when i bought the computer (there isnt a cd drive)?? How do you install the legit copy??

Regards

Joshua
My System SpecsSystem Spec
26 Dec 2015   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Do you have a COA sticker attached to the bottom of the laptop?
My System SpecsSystem Spec
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 Windows 7: Got BSOD everytime windows experience index is calculating




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