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Windows 7: BSOD when starting video files, error 0x000000c2

24 Dec 2015   #1
cybernz

Windows 7 Professional 64 Bits
 
 
BSOD when starting video files, error 0x000000c2

Hello.
The BSOD started all of a sudden yesterday when I was starting a video file. Since then, the computer has been slower, sound does not work properly, the browser crashes unexpectedly... Sometimes the BSOD reappears out of nowhere (and it always appears if I try to start a video file again) and teh computer reboots.
I read the instructions and I'm posting the file with the information.
Can someone help me, please?


My System SpecsSystem Spec
.
24 Dec 2015   #2
axe0

Windows 10 Pro
 
 

Please run the dm log collector again and upload the new zip file, there are some important files missing.
My System SpecsSystem Spec
24 Dec 2015   #3
cybernz

Windows 7 Professional 64 Bits
 
 

OK, I ran it again. I'm not sure if it has all the files you need this time, though. Anything I can do to make sure?
My System SpecsSystem Spec
.

24 Dec 2015   #4
axe0

Windows 10 Pro
 
 

Try booting in safe mode and run the dm log collector again.
Before uploading, make sure the zip contains following files
  • 18 .txt,
  • 1 .nfo
  • 1 or more .dmp
My System SpecsSystem Spec
24 Dec 2015   #5
cybernz

Windows 7 Professional 64 Bits
 
 

I ran it on safe mode, but it still doesn't have the files you need.
Anything else we can try?
My System SpecsSystem Spec
24 Dec 2015   #6
axe0

Windows 10 Pro
 
 




BSOD when starting video files, error 0x000000c2 Diagnostics Test BSOD when starting video files, error 0x000000c2
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
My System SpecsSystem Spec
24 Dec 2015   #7
cybernz

Windows 7 Professional 64 Bits
 
 

OK. I did it the 1st time and the message was that only the admin can do it. Which is weird, because there is only 1 account on my computer.
I'll reboot, do it again and upload the file.
My System SpecsSystem Spec
24 Dec 2015   #8
cybernz

Windows 7 Professional 64 Bits
 
 

I just rebooted and did it the 2nd time. Same message,that I am not the admin (but I am).
I looked for the cbs.log file you told me, but I could not find it. Inside {windows partition}\Windows\Logs\CBS\ there are only .txt and .cab files (there are other .txt files inside the .cab files).
I can see that things are pretty messed up with this computer... Do you think I'm gonna have to format it? (It wouldn't be a terrible problem if it came to that, but I wish it didn't. :P )
My System SpecsSystem Spec
24 Dec 2015   #9
axe0

Windows 10 Pro
 
 

Please follow option ONE, TWO & THREE from this tutorial: User Account Type - Change
My System SpecsSystem Spec
24 Dec 2015   #10
cybernz

Windows 7 Professional 64 Bits
 
 

I followed all the three steps. In the end of all of them, it was confirmed that there is only one user in my computer (there isn't even a Guest user) and that this single user is the admin. I restarted the computer and tried typing the command at prompt and it keeps telling me that I need do be the admin to do it (even though I am). I have no idea what's wrong...
My System SpecsSystem Spec
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 BSOD when starting video files, error 0x000000c2




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