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Windows 7: BSOD when starting Chrome or Mozilla Thunderbird

25 Dec 2015   #1
thecrows

Windows 7 Home Premium 32bit with SP1
 
 
BSOD when starting Chrome or Mozilla Thunderbird

Hi.
I've had my Acer 8935 laptop from new (bought in Jan 2010).
It came with windows Vista and an upgrade to Windows 7 (2 CDs directly from ACER - one with windows, second with dedicated drivers for my Laptop)
I have been re-installing the system regurarly (usually every 12-18 months).
I have recently upgraded to Windows 10, but changed my mind after a couple of days (lots of drivers compatibility issues) so I went back to Windows 7.
Again, I have installed it from CDs supplied by Acer.

Now from time to time my laptop just freezes, screen goes black or blue, then it turns to the R - G- B screens and shuts itself down.
It happens usually when I try to open Google Chrome (or new tab in that browser) and when I open Mozilla thunderbird.
Issue does not always occur. I would say that it happens more often when the computer is cold, just woke up from sleep mode.
Please find a zip file attached, containing report generated by DM Log collector.
Please help...
Pav




Attached Files
File Type: zip PAWELL-PC-25_12_2015_222958_44.zip (618.3 KB, 2 views)
My System SpecsSystem Spec
.
26 Dec 2015   #2
axe0

Windows 10 Pro
 
 

There are a few very important files missing, run the dm log collector again and upload a new zip.
My System SpecsSystem Spec
26 Dec 2015   #3
thecrows

Windows 7 Home Premium 32bit with SP1
 
 

I have just created another report, this time in safe mode.
Please find attached below.


Attached Files
File Type: zip PAWELL-PC-26_12_2015_112953_46.zip (773.6 KB, 3 views)
My System SpecsSystem Spec
.

26 Dec 2015   #4
axe0

Windows 10 Pro
 
 

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer Acer. Be sure to ONLY install the drivers using custom/advanced options.
BSOD when starting Chrome or Mozilla Thunderbird-ss-2015-12-13-01.09.13-.png
Code:
*** WARNING: Unable to verify timestamp for atipmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atipmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
0: kd> lmvm atikmpag
start    end        module name
9263b000 9265a000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Jun 30 23:08:48 2009 (4A4A7EE0)
    CheckSum:         0001C3EE
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
0: kd> lmvm atipmdag
start    end        module name
92e04000 9332b000   atipmdag T (no symbols)           
    Loaded symbol image file: atipmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atipmdag.sys
    Image name: atipmdag.sys
    Timestamp:        Wed Jul 01 00:23:28 2009 (4A4A9060)
    CheckSum:         004D91FF
    ImageSize:        00527000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


1: kd> k
ChildEBP RetAddr  
8ccba520 92ef3e59 nt!KiTrap00+0x8b
WARNING: Stack unwind information not available. Following frames may be wrong.
8ccba590 8ccba618 atipmdag+0x2bbe59
8ccba598 92ef3305 0x8ccba618
8ccba600 92df7dc1 atipmdag+0x2bb305
8ccba628 92df4244 atipmdag+0x1bfdc1
8ccba640 92c3b68c atipmdag+0x1bc244
8ccba650 92c59402 atipmdag+0x368c
8ccba66c 92ec623d atipmdag+0x21402
8ccba6c0 92ed1bbe atipmdag+0x28e23d
8ccba6e0 92ee6ba1 atipmdag+0x299bbe
8ccba708 92ed5615 atipmdag+0x2aeba1
8ccba718 92ed091a atipmdag+0x29d615
8ccba73c 92ed0acf atipmdag+0x29891a
8ccba760 92eca434 atipmdag+0x298acf
8ccba780 92eef27a atipmdag+0x292434
8ccba7a4 92eef58d atipmdag+0x2b727a
8ccba7f0 92eed3bb atipmdag+0x2b758d
8ccba800 92ecdec0 atipmdag+0x2b53bb
8ccba81c 92ec4bbf atipmdag+0x295ec0
8ccba830 92ec4bfb atipmdag+0x28cbbf
8ccba84c 92ec117e atipmdag+0x28cbfb
8ccba8cc 92ec21d8 atipmdag+0x28917e
8ccba8fc 92c68485 atipmdag+0x28a1d8
8ccba920 92c68ed6 atipmdag+0x30485
8ccba95c 92c68fce atipmdag+0x30ed6
8ccba97c 92c46161 atipmdag+0x30fce
8ccba99c 92c4a35f atipmdag+0xe161
8ccba9ac 92c47207 atipmdag+0x1235f
8ccba9c4 9282b232 atipmdag+0xf207
8ccba9d8 940bee3d atikmpag+0x4232
8ccba9fc 940bed7e dxgkrnl!DXGADAPTER::DdiResetFromTimeout+0x42
8ccbaa24 940bea33 dxgkrnl!DXGADAPTER::PrepareToReset+0xdb
8ccbaa40 940fb92c dxgkrnl!TdrIsRecoveryRequired+0x14e
8ccbaab8 94122d55 dxgmms1!VidSchiReportHwHang+0x3c0
8ccbaae4 94125f58 dxgmms1!VidSchWaitForCompletionEvent+0x16f
8ccbab64 9412665b dxgmms1!VidSchiWaitForCompletePreemption+0x54
8ccbabdc 94126fd1 dxgmms1!VidSchiSendToExecutionQueueWithWait+0x10f
8ccbad18 94127279 dxgmms1!VidSchiSubmitRenderCommand+0x809
8ccbad28 94127516 dxgmms1!VidSchiSubmitQueueCommand+0x61
8ccbad3c 941275bd dxgmms1!VidSchiRun_PriorityTable+0x24
8ccbad50 8301a221 dxgmms1!VidSchiWorkerThread+0x7f
8ccbad90 82ebf439 nt!PspSystemThreadStartup+0x9e
00000000 00000000 nt!KiThreadStartup+0x19


My System SpecsSystem Spec
26 Dec 2015   #5
thecrows

Windows 7 Home Premium 32bit with SP1
 
 

Thanks for your prompt response and a word of advice.
However, after removing all AMD drivers and reinstalling them from ACER CD, same issues still occur.
Please find recent reports attached below.


Attached Files
File Type: zip PAWELL-PC-26_12_2015_222846_80.zip (837.2 KB, 1 views)
My System SpecsSystem Spec
26 Dec 2015   #6
axe0

Windows 10 Pro
 
 

If there are BIOS updates present on the site of Acer, update the BIOS.
Code:
BIOS Version:              Phoenix Technologies LTD V1.3206, 14/08/2009
My System SpecsSystem Spec
26 Dec 2015   #7
thecrows

Windows 7 Home Premium 32bit with SP1
 
 

I have just updated it to the latest available version from Acer website (2011/08/09).
My laptop froze again straight after that, in exactly the same manner.
please find report files attached.


Attached Files
File Type: zip PAWELL-PC-26_12_2015_235448_32.zip (889.8 KB, 0 views)
My System SpecsSystem Spec
01 Jan 2016   #8
thecrows

Windows 7 Home Premium 32bit with SP1
 
 

Hi,
I think I have found the root cause of the problem (however - still don't know how to fix it).
I found in BIOS a way to control the switchable graphics.
There are three options available:
- integrated - only integrated card is in use
- discrete - only high performance graphic card is in use
- switchable - where the operating system (or the user via the operating system) decides which card to use
My laptop works perfectly fine on integrated and on discrete, but as soon as I change BIOS settings back to switchable mode - I get BSOD when using Chrome, thunderbird etc..
Any thoughts on which BIOS/Card drivers I should use to eliminate the problem ?
As I already said in my thread:
Since I bought the laptop in 2010 I have been reisntalling Windows every 12-18 months from the CDs provided by ACER.
It's been working perfectly for years.

Since I have intalled Windows 10, then went back to windows 7 (using the same ACER cds) it started to play up.

Any ideas on what WINDOWS 10 could have done to my laptop that would cause such issues ?
My System SpecsSystem Spec
Reply

 BSOD when starting Chrome or Mozilla Thunderbird




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