BSOD when trying to launch NBA 2k16, error 0x0000003b


  1. Stitch01
    Posts : 3
    Windows 7 64 Bit
       New #1

    BSOD when trying to launch NBA 2k16, error 0x0000003b


    I was playing nba 2k16 for almost 2 weeks with no problem. However, just last night, i experienced BSOD right after double-clicking the exe file of nba 2k16

    no BSOD when running other games, GTA V, Call of Duty, and outlast

    tried the following but to no avail:
    1. I have already uninstalled any possible new software (before bsod) from my laptop (gaming mouse driver, new game-Call of duty) but still getting the error

    2. CLEAN installation of the UPDATED nvidia driver (used DriverSweeper and display Driver Uninstaller)

    3. installed hotfix from microsoft

    Please help. Thanks in advance!
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  3. Stitch01
    Posts : 3
    Windows 7 64 Bit
    Thread Starter
       New #2

    Update: I've tried running memtest86+ overnight and did 8 pass and found zero error.
    also, i can run fallout 4 without any problems.

    please help.
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  4. axe0
    Posts : 7,050
    Windows 10 Pro
       New #3

    You are running an Acer Product ID (PID) on an ASUS board.
    This makes your installation counterfeit.
    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
    Code:
    OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Kean
Registered Organization:   
Product ID:                00426-OEM-8992662-00006 <-- Acer PID on ASUS Board
Original Install Date:     9/10/2011, 4:36:18 PM
System Boot Time:          12/26/2015, 11:37:23 PM
System Manufacturer:       ASUSTeK Computer Inc.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

    You are also behind with your system, running 7600 while others are running 7601 (service pack 1 installed)
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  6. BorisTheAnimal
    Posts : 1,436
    Windows 7 Home Premium
       New #4

    Hi Stitch01 and welcome to sevenforums, I hope you'll enjoy your stay here!

    I've looked through the dump files created after the BSOD's and all point to graphics card and direct-x issues.

    So I would recommend redoing the uninstalling of the graphics drivers.

    And check your current direct-x version:
    Click windows start button -> type dxdiag -> hit enter -> take & upload screenshot here!

    Cheers and hope this helps!
    Boris :)
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  7. axe0
    Posts : 7,050
    Windows 10 Pro
       New #5

    BorisTheAnimal said:
    Hi Stitch01 and welcome to sevenforums, I hope you'll enjoy your stay here!

    I've looked through the dump files created after the BSOD's and all point to graphics card and direct-x issues.

    So I would recommend redoing the uninstalling of the graphics drivers.

    And check your current direct-x version:
    Click windows start button -> type dxdiag -> hit enter -> take & upload screenshot here!

    Cheers and hope this helps!
    Boris :)
    No support may be given until the OP proves that the installation is genuine!
      My Computer
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  8. Stitch01
    Posts : 3
    Windows 7 64 Bit
    Thread Starter
       New #6

    Sorry I didn't know this isn't genuine, I got this second hand laptop from my friend and only had this for almost 3weeks. Anyway thank you!
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