Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when trying to launch NBA 2k16, error 0x0000003b

26 Dec 2015   #1
Stitch01

Windows 7 64 Bit
 
 
BSOD when trying to launch NBA 2k16, error 0x0000003b

I was playing nba 2k16 for almost 2 weeks with no problem. However, just last night, i experienced BSOD right after double-clicking the exe file of nba 2k16

no BSOD when running other games, GTA V, Call of Duty, and outlast

tried the following but to no avail:
1. I have already uninstalled any possible new software (before bsod) from my laptop (gaming mouse driver, new game-Call of duty) but still getting the error

2. CLEAN installation of the UPDATED nvidia driver (used DriverSweeper and display Driver Uninstaller)

3. installed hotfix from microsoft

Please help. Thanks in advance!


My System SpecsSystem Spec
.
29 Dec 2015   #2
Stitch01

Windows 7 64 Bit
 
 

Update: I've tried running memtest86+ overnight and did 8 pass and found zero error.
also, i can run fallout 4 without any problems.

please help.
My System SpecsSystem Spec
30 Dec 2015   #3
axe0

Windows 10 Pro
 
 

You are running an Acer Product ID (PID) on an ASUS board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
Code:
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Kean
Registered Organization:   
Product ID:                00426-OEM-8992662-00006 <-- Acer PID on ASUS Board
Original Install Date:     9/10/2011, 4:36:18 PM
System Boot Time:          12/26/2015, 11:37:23 PM
System Manufacturer:       ASUSTeK Computer Inc.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

You are also behind with your system, running 7600 while others are running 7601 (service pack 1 installed)
My System SpecsSystem Spec
.

30 Dec 2015   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi Stitch01 and welcome to sevenforums, I hope you'll enjoy your stay here!

I've looked through the dump files created after the BSOD's and all point to graphics card and direct-x issues.

So I would recommend redoing the uninstalling of the graphics drivers.

And check your current direct-x version:
Click windows start button -> type dxdiag -> hit enter -> take & upload screenshot here!

Cheers and hope this helps!
Boris
My System SpecsSystem Spec
30 Dec 2015   #5
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by BorisTheAnimal View Post
Hi Stitch01 and welcome to sevenforums, I hope you'll enjoy your stay here!

I've looked through the dump files created after the BSOD's and all point to graphics card and direct-x issues.

So I would recommend redoing the uninstalling of the graphics drivers.

And check your current direct-x version:
Click windows start button -> type dxdiag -> hit enter -> take & upload screenshot here!

Cheers and hope this helps!
Boris
No support may be given until the OP proves that the installation is genuine!
My System SpecsSystem Spec
30 Dec 2015   #6
Stitch01

Windows 7 64 Bit
 
 

Sorry I didn't know this isn't genuine, I got this second hand laptop from my friend and only had this for almost 3weeks. Anyway thank you!
My System SpecsSystem Spec
Reply

 BSOD when trying to launch NBA 2k16, error 0x0000003b




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD multiple errors, error 0x00000050 and error 0x0000003B
Had a BSOD on Sunday. Took the sides off the computer to find the heatsink caked in dust. Cleared that out with some compressed air and seemed to do the trick just fine. Computer fan running much quieter too then. All fine on Monday and then cranked the PC up this evening and BSOD again. ...
BSOD Help and Support
BSOD error 0x0000003b
I had a really nasty virus named Obfuscator.xz which forced me to do a total reset of my Windows. After the reset I started getting these BSOD and they seem to appear at random, 1-3 times a day. Additional info, may be unrelated: After my last reinstall it took at least 1 minute to shut down my...
BSOD Help and Support
BSOD on launch of various games 0x0000003b
Hello SevenForums! Longtime lurker here, I figure its time to register an account and share my problem. I've been having issues for some time now, I have recently reinstalled windows, It looked like my problems were solved, but I guess not. Before my reinstall of windows my symptoms were as...
BSOD Help and Support
BSOD error 0x0000003B
Hi I get a BSOD a couple of times a week now and I cant seem to be able to get a solution. I have deleted recently installed programs and tried Memtest86 and Windows diagnostics and still no resolution. Can someone please point me in the right direction. Thanks George
BSOD Help and Support
BSOD Error 0x0000003B
Ok, so I get this error whilst running starcraft, nothing else I do seems to give this error. Ideally I'd like to remedy this problem without a full re-install, however I understand that this may have to happen. I've attatched the dump folder that the .exe downloaded from the format thread...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:47.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App