bsod ox00000007a

espresso1 · 08 Jan 2016

1.this dvd player was replaced with new one on 10/11/2015 since it did not work.
the error you quoted is from 06/11/15.
2.the last dmp file i have is from 28/12/15 ,my configuration is set to
To have Windows Create a Kernel memory dump File on BSOD
should i change it?
3. there are 2 option for intel graphic driver
win64_152824.exe - This driver is in self installing format intended for end users.
win64_152824.zip - This driver is in zip format intended for developers and IT professionals.

what option to chose if i use ddu
can i just install the file that is intended for end users?

espresso1 · 08 Jan 2016

4. what is the relevance of the code you mentioned is it an error you found?
[*]Make sure you ONLY install drivers[/LIST]

Code:

fffff880`0356a0b8  fffff880`04f3a6bbUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2626bb
0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04cd8000 fffff880`051a4000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Aug 05 06:53:18 2015 (55C196BE)
    CheckSum:         004B5003
    ImageSize:        004CC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

[/QUOTE]

**axe0** · 08 Jan 2016

The tutorial shows how to set the configurations of the dump :)

Simply use the .exe yes.

The code displayed is what caused the crash and some data that could be used for reference (I use it always)

espresso1 · 08 Jan 2016

after uninstalling the hd driver
i tried to install win64_152824.exe
but i got message does not meet minimum requirements
should i use the intel update utility which tries to install the same driver i think
because i do not find another matching driver

espresso1 · 08 Jan 2016

i managed to install manually the intel hd graphics driver
win64_153336.exe
10.18.10.4226 from 25/05/2015
now i wait for develoments

espresso1 · 14 Jan 2016

hi
i hope this problem is behind me.
i would like to thank you for all the help and patience

do you think i still have to update my bios?
if i upgrade to windows 10 the bios is updated too?
what about the hd graphic driver how can i check if it is compatible with windows 10
is it necessary to update the hd graphic when you change motherboard?
i will close this thread soon

**axe0** · 14 Jan 2016

1. It usually isn't recommended to update the BIOS unless there are problems that the update might be able to solve.
2. No, the BIOS is a part of the system, but not of Windows.
3. You can use driver verifier and specify it on the graphics drivers, the release from Intel might also help.
4. Normally someone only updates drivers when he/she is having problems, 'don't fix what aint broken' don't update if there are no problems (unless if you want to of course)

espresso1 · 22 Jan 2016

i think that problem is over thanks again

**axe0** · 22 Jan 2016

Good to hear :)

espresso1 · 25 Jan 2016

hi again,
i had now again blue screen.
same error
any other driver i should update?
it happened while accounting software i am using for my business was open suddenly it freezed and alt ctrl del did not work
after a minute i got the blue screen and reboot screen afterwords
the blue screen view i try to see is only showing crash from 28/12/15 how to refresh it?
regards
Guy