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Windows 7: bsod ox00000007a

28 Dec 2015   #1
espresso1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
bsod ox00000007a

Hello,
i have this blue screen kernel page error
already replaced hard drive motherboard memory
nothing helped
can replace also power supply
can you advise?
regards
Guy




Attached Files
File Type: zip GUY-PC-Mon_12_28_2015_100700_94.zip (1.40 MB, 7 views)
My System SpecsSystem Spec
.
28 Dec 2015   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi espresso1 and welcome to sevenforums, I hope you'll enjoy your stay here.

And I've been researching your problem and looking through the logs it seems as if your processor is overheating and that is why you are getting the BSOD, in your eventlog.txt I found out that your processor hits 381 Kelvin/107 Celsius when the BSOD hits.

I would recommend you to follow this guide:
How to install a new CPU cooler €“ step by step - How-To - PC Advisor

Cheers!
Boris
My System SpecsSystem Spec
28 Dec 2015   #3
espresso1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

wow amazing you just made my day.

i see what are you talking about _PSV = 381K
but what did you looked for in this huge file?
i had another blue screen today with ntfs.sys driver problem code 0x000000024
i made another zip attached here do you see today event?
i still would like to understand the connection between the bsod event and the heating of the processor
where do you see it?
where do you find the bsod event?
what is the normal temp of the processor should be?
what is _CRT = 378K it is also high
thank you
Guy


Attached Files
File Type: zip GUY-PC-Mon_12_28_2015_160228_70.zip (1.57 MB, 4 views)
My System SpecsSystem Spec
.

28 Dec 2015   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi espresso1,

The ntfs BSOD tells us that there might be an issue with your hard drive, so I would recommend you to run HGST's drive fitness tool, you can download it here:
https://www.hgst.com/support/hard-dr.../downloads#DFT

Well the BSOD happened the exact same minute that the computer reported very high temperatures.

And I found it in the eventlog.txt and then by comparing when the BSOD happened and I scrolled until I found the matching time and date.

The BSOD are the three files with .dmp at the end in the zip that you uploaded and we use a special program to look at the files.

Well the cooler the CPU the better because then your computer will run much more smoother. So you should try to keep it at like 40 C if possible.

And _CRT means critical temperature like this:
bsod ox00000007a-crt.png

Cheers!
Boris


My System SpecsSystem Spec
28 Dec 2015   #5
espresso1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi
thank you very much for explanation and help
i did ran the
HGST's drive fitness tool,
it did not find error but it is not checking the primary drive where the operating system is
both my hard drives are new 1 is corsair ssd the other is hdd toshiba.
i ran also hard disk sentinel check and chkdsk /f c:
which were ok
i noticed that at the time of crash of ntfs driver today 15:01 the temp of cpu was also 381k
so could it be that the cause was also the cpu fan?
should not be cpu fan error massage in cases like this?
i will definitely replace the cpu cooler
do you recommend another tool to test hard drive at this point?

regards
Guy
My System SpecsSystem Spec
28 Dec 2015   #6
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by espresso1 View Post
Hi
thank you very much for explanation and help
i did ran the
HGST's drive fitness tool,
it did not find error but it is not checking the primary drive where the operating system is
both my hard drives are new 1 is corsair ssd the other is hdd toshiba.
i ran also hard disk sentinel check and chkdsk /f c:
which were ok
i noticed that at the time of crash of ntfs driver today 15:01 the temp of cpu was also 381k
so could it be that the cause was also the cpu fan?
should not be cpu fan error massage in cases like this?
i will definitely replace the cpu cooler
do you recommend another tool to test hard drive at this point?

regards
Guy
Well I think that you are using the stock cooler for the cooling solution, the one that came with the CPU which tends to be really bad, and normally you aren't advised to use it, rather buy another one.

And you'll need to get the exact make and model of your motherboard if you need help with choosing a new cooler!

Well you can do chkdsk /f /r on your OS disk and set it to run upon boot, it will ask if you want to do it when you select your C disk and then you just type "Y" for yes and reboot!
My System SpecsSystem Spec
28 Dec 2015   #7
espresso1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

well i did this check few times on c and it went fine
also my cooler is not the stock it is
ARCTIC Freezer 11 LP CPU Cooler
my mother board is Gigabyte GA-H81M-HD3
and it is only 21 months old.
what cooler would you recommend?
My System SpecsSystem Spec
28 Dec 2015   #8
BorisTheAnimal

Windows 7 Home Premium
 
 

Okay, just had to check with chkdsk when you did say earlier that you hadn't run it on C drive.

Oh alright but that is still not ideal unfortunately, I would recommend buying this one and it's not even that expensive compared to your current one:

COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel 2011/1366/1155 and AMD FM1/FM2/AM3+ - Newegg.com

Cheers!
Boris
My System SpecsSystem Spec
28 Dec 2015   #9
espresso1

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
cooler

thank you
but it does not support 1150 socket so unfortunately
i guess i cannot use it
any other model?
regards
Guy
My System SpecsSystem Spec
29 Dec 2015   #10
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by espresso1 View Post
thank you
but it does not support 1150 socket so unfortunately
i guess i cannot use it
any other model?
regards
Guy
Well it would be nice to get a budget because otherwise I'm gonna just shoot stuff at you.

But here is another one that is quite cheap but still great bang for the buck:
CRYORIG M9i Mini Tower Cooler for INTEL CPU - Newegg.com

Cheers!
Boris
My System SpecsSystem Spec
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