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Windows 7: Microsoft Office Save Document causes BSOD

01 Jan 2016   #1
mstanis

win 7 64bit professional
 
 
Microsoft Office Save Document causes BSOD

Over this past one year I have noticed more and more frequent BSOD crashes so I started paying close attention to what I was doing. Since then 100 percent of the BSOD occurred almost immediately after trying to save (via clicking the save icon, ^s (shortcut), or even save as). I found the probability of BSOD decreases a lot when you are doing a save a new filename. In fact I can't recall a single time where saving to a new file caused a problem. Overwriting an existing file seems to trigger it. The driver causing the BSOD is NTFS.sys. Note, it doesn't happen on each and every save, the average is like 1 of 7. My work-around has been to avoid saving early and often (which is a serious problem with Microsoft Office which isn't the most stable application around) and when I do save make sure it is via save-as and to a new filename. Just tack on a number or letter prefix. I mostly use Word ands Excel and have noted they both have this problem. Other applications may not have this issue, but then I don't overwrite too many files so that may be the reason for the lack of BSOD.

It's hard to say when it started. I allow Microsoft to update my PC as updates become available. I was never a fan of Microsoft roulette having been burned, but a couple friends insisted Microsoft cleaned up their act so I gave it another try. On the up side some of their updates did correct a couple minor issues. I believe one (or more) of their updates is responsible for this issue. Likewise I was hoping a future update would resolve the issue. I've since stopped hoping.


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01 Jan 2016   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

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 Microsoft Office Save Document causes BSOD




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