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Windows 7: Blue Screen Of Death . . .

02 Jan 2016   #1
njl1960

windows 7 Home Premium Home Edition. 64 bit
 
 
Blue Screen Of Death . . .

I was playing a game online and left it on then watched a bit of TV, when I went back, I had a BSOD, so I rebooted but it kept doing it, I got told my vid card was no good any more, plus found a raised cap on my board, bought new board, cpu, ram, vid card & a fresh install of win 7 . . .

all has been well until today, it BSOD again so rebooted had a look around they say that the file that was making error was a ram related issue, so I pulled my 2 old sticks & rebooted, it just BSOD me again, im so ticked at it, virtually new comp & it pulling this nonsense . . .

I installed a prog called " Blue Screen View " ive found some info and am going to list it & see if any of you good people maybe able to assist me in this matter . . .

ntoskrnl.exe is the file, caused by address ntoskrnl.exe+73c40 & file version is-6.1.7601.19045 (win7spl-gdr.151019-1254

to me its gobbly gook, if any one can assist id be so very grateful . . .

thank you.

Peace & Blessings . . .


My System SpecsSystem Spec
.
02 Jan 2016   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
02 Jan 2016   #3
njl1960

windows 7 Home Premium Home Edition. 64 bit
 
 

thank you for your reply Golden, I have done as you asked, please find attached the zip file produced . . .

Peace & Blessings. . .


Attached Files
File Type: zip NORM-PC-Sun_03_01_2016__90228_49.zip (610.0 KB, 1 views)
My System SpecsSystem Spec
.

02 Jan 2016   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 439fd7, 0, 4432d7}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------
Run a minimum of 8 consecutive passes, preferably overnight, or until errors occur using MemTest86+.

Reference:
RAM - Test with Memtest86+
My System SpecsSystem Spec
03 Jan 2016   #5
njl1960

windows 7 Home Premium Home Edition. 64 bit
 
 

Thank you for the reply, I put my old ram in with my new ram when I put comp together, when I got first BSOD after replacing every thing I pulled my 2 old sticks out and am now only running on my 2 new sticks, shall I keep my old ram out or put them back in and run scan then ?
My System SpecsSystem Spec
04 Jan 2016   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Do you still get a BSOD with only the new RAM? If so, run it with the new RAM only.
My System SpecsSystem Spec
04 Jan 2016   #7
njl1960

windows 7 Home Premium Home Edition. 64 bit
 
 

it has happened since but only once, I will run it tonight and post tomorrow some time
I really appreciate your help with this, your truly a blessing . . .
thank you . . .
My System SpecsSystem Spec
07 Jan 2016   #8
njl1960

windows 7 Home Premium Home Edition. 64 bit
 
 

I ran tests & got errors, I am having trouble finding the log files for the errors though, can you assist me and let me know where to find please . . .

thank you
My System SpecsSystem Spec
07 Jan 2016   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Log files aren't created since the tests are run in memory only.

Since you got errors, one or more of the RAM sticks is faulty and needs replacing. You can determine which by testing one RAM stick at a time (physically removing the others). Run a minimum of 8 passes on each stick.
My System SpecsSystem Spec
08 Jan 2016   #10
njl1960

windows 7 Home Premium Home Edition. 64 bit
 
 

ok, ty for your reply, I will get back to you, I appreciate your help
My System SpecsSystem Spec
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 Blue Screen Of Death . . .




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