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Windows 7: Mice in usb port bsod

03 Jan 2016   #1
helpful55

W7 Ultimate 64, W7 Ultimate 64, W7 Home 64
 
 
Mice in usb port bsod

This bsod happens when I plug a standard mouse into one, or either, front usb ports. The same mouse will work fine in a rear usb port I use it in. A standard keyboard does not cause this in those front usb ports and I can plug a flash drive in also with no problem. I am reluctant to be manufacturing a bunch of blue screens but I can do other testing with other devices and the various ports if you instruct me to. I have just recently updated bios, chipset and video drivers on this pc. I believe this problem was before and after as I remember although this hasnít always been this way. If this is some kind of usb driver issue I donít know how to find the proper drivers. Using the windows driver tool says everything is up to date, but clicking on to update the mouse driver causes a blue screen. Other mice cause the blue screen also.

I followed the instructions for the zip file. Hopefully this can give you something to go on for this. I donít know if it will just give you the most recent report as I was working with this, but I suppose they would all be similar. It looked like it said 4 reports. Thanks for any help.


ZOTAC-Sun_01_03_2016__03254_68.zip




My System SpecsSystem Spec
.
03 Jan 2016   #2
axe0

Windows 10 Pro
 
 

You are running an Acer Product ID (PID) on a Zotac board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
Code:
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          HTTPFM
Registered Organization:   
Product ID:                00426-OEM-8992662-00006 <-- Acer PID on Zotac board
Original Install Date:     9/30/2011, 7:22:22 AM
System Boot Time:          1/3/2016, 12:28:11 AM
System Manufacturer:       nVidia
System Model:              MCP61
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
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 Mice in usb port bsod




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