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Windows 7: BSOD BCCode 9f when using DVD RW Drive

03 Jan 2016   #1
tarkijowow

windows 7 ultimate x86
 
 
BSOD BCCode 9f when using DVD RW Drive

Hey guys , i just bought a new laptop windows 7 ultimate x86 with a free dos. When i used the dvd drive for the first time it shows me some lag even tough the spec is core i7 and 4gb ram and then it goes blue screen.

After reboot i got this message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004630A20
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA8003D22CF0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010316-19952-01.dmp
C:\Users\user\AppData\Local\Temp\WER-31512-0.sysdata.xml

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Attached Files
File Type: zip USER-PC-03_01_2016_175202,77.zip (272.8 KB, 2 views)
My System SpecsSystem Spec
.
03 Jan 2016   #2
axe0

Windows 10 Pro
 
 

Visit Windows Update and make sure to install every update available, exception for Windows 10 update.
Code:
OS Version:                6.1.7600 N/A Build 7600
My System SpecsSystem Spec
03 Jan 2016   #3
tarkijowow

windows 7 ultimate x86
 
 

But my windows is not original
My System SpecsSystem Spec
.

03 Jan 2016   #4
tarkijowow

windows 7 ultimate x86
 
 

Quote   Quote: Originally Posted by axe0 View Post
Visit Windows Update and make sure to install every update available, exception for Windows 10 update.
Code:
OS Version:                6.1.7600 N/A Build 7600
But my windows is not original
My System SpecsSystem Spec
03 Jan 2016   #5
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
03 Jan 2016   #6
tarkijowow

windows 7 ultimate x86
 
 

Quote   Quote: Originally Posted by axe0 View Post


Here

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85575
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {4B47E160-F1A9-451C-BEBE-D2DA42ABBCF1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_rtm.090713-1255
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7600.16384], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16384], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7600.16384], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4B47E160-F1A9-451C-BEBE-D2DA42ABBCF1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85575</PID><PIDType>5</PIDType><SID>S-1-5-21-2414864195-2195774991-3530059838</SID><SYSTEM><Manufacturer>ASUSTeK COMPUTER INC.</Manufacturer><Model>X450JB</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>202</Version><SMBIOSVersion major="2" minor="8"/><Date>20150313000000.000000+000</Date></BIOS><HWID>F1BB3607018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SE Asia Standard Time(GMT+07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-000000-00-1057-7600.0000-0022016
Installation ID: 016424333326129434639766244781303550476521113375042554
Partial Product Key: 3MBMV
License Status: Licensed

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEA6GESpnZ/rmJ6TC58zCu2mfa0FNAacZDIyPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			_ASUS_		Notebook
  FACP			_ASUS_		Notebook
  HPET			_ASUS_		Notebook
  MCFG			_ASUS_		Notebook
  FPDT			_ASUS_		Notebook
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  SSDT			INTEL		sensrhub
  PCCT			PcctTa		PcctTabl
  SSDT			INTEL		sensrhub
  DMAR			INTEL 		HSW 
  SSDT			INTEL		sensrhub
My System SpecsSystem Spec
03 Jan 2016   #7
axe0

Windows 10 Pro
 
 

So far I understand the reports, it looks fine to me.

So, what exactly do you mean with 'My windows is not original' when I suggest to update your system?
Your system runs 7600 while others are running 7601 (Service Pack 1 installed).
Your system is currently very vulnerable due to the missing updates, solved with updating the system.
My System SpecsSystem Spec
03 Jan 2016   #8
tarkijowow

windows 7 ultimate x86
 
 

Quote   Quote: Originally Posted by axe0 View Post
So far I understand the reports, it looks fine to me.

So, what exactly do you mean with 'My windows is not original' when I suggest to update your system?
Your system runs 7600 while others are running 7601 (Service Pack 1 installed).
Your system is currently very vulnerable due to the missing updates, solved with updating the system.
Update

It's the 4th time that went bluescreen. I saw driver power state failure and whenever i choose to install update it goes loop. I've tried with the battery setting . I will update if anything has change . Thank you
My System SpecsSystem Spec
03 Jan 2016   #9
axe0

Windows 10 Pro
 
 

It takes some time for WU to search yes.

The single dump you provided shows that the network drivers are causing issues.
Normally it is suggested to update them from your manufacturer, but I noticed ASUS doesn't provide Windows 7 drivers for your laptop.
Code:
fffff800`00b9c628  fffff880`05e63930Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x1be930
0: kd> lmvm athrx
start             end                 module name
fffff880`05ca5000 fffff880`060af000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Thu Jan 09 06:13:45 2014 (52CE3009)
    CheckSum:         003E6C6D
    ImageSize:        0040A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
03 Jan 2016   #10
tarkijowow

windows 7 ultimate x86
 
 

Quote   Quote: Originally Posted by axe0 View Post
It takes some time for WU to search yes.

The single dump you provided shows that the network drivers are causing issues.
Normally it is suggested to update them from your manufacturer, but I noticed ASUS doesn't provide Windows 7 drivers for your laptop.
Code:
fffff800`00b9c628  fffff880`05e63930Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x1be930
0: kd> lmvm athrx
start             end                 module name
fffff880`05ca5000 fffff880`060af000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Thu Jan 09 06:13:45 2014 (52CE3009)
    CheckSum:         003E6C6D
    ImageSize:        0040A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Does it have something to do with my battery setting ? I just change my power plan from power saver to balanced and it doesn't goes blue screen so far
My System SpecsSystem Spec
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 BSOD BCCode 9f when using DVD RW Drive




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