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Windows 7: BSOD after a clean installation

05 Jan 2016   #1
Patrick Planck

Windows 7 Ultimate 64 bit
 
 
BSOD after a clean installation

Hello all,
It's been less than a week after I clean installed Windows 7 Ultimate on my laptop, and I just got my first blue screen! After clean installing, I updated Windows and installed all the relevant drivers. There is one particular Intel Management Driver that I've been struggling to fully update, so I suspect the bsod could be related to that. However, I've clean installed this exact same operating system on the same exact laptop before and I did not get any blue screens then. I am worried that despite the recent clean install, a problem is already starting to appear, and I would really like to know what caused my bsod so that I can address it and be at peace and not get frustrated over a bsod occuring when it's least expected to. I just dont want all my efforts to clean install the operating system to have gone to a waste. Any help is appreciated




Attached Files
File Type: zip MYCOMPUTER-PC-Tue_01_05_2016__00446_79.zip (798.4 KB, 1 views)
My System SpecsSystem Spec
.
05 Jan 2016   #2
Patrick Planck

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by Patrick Planck View Post
Hello all,
It's been less than a week after I clean installed Windows 7 Ultimate on my laptop, and I just got my first blue screen! After clean installing, I updated Windows and installed all the relevant drivers. There is one particular Intel Management Driver that I've been struggling to fully update, so I suspect the bsod could be related to that. However, I've clean installed this exact same operating system on the same exact laptop before and I did not get any blue screens then. I am worried that despite the recent clean install, a problem is already starting to appear, and I would really like to know what caused my bsod so that I can address it and be at peace and not get frustrated over a bsod occuring when it's least expected to. I just dont want all my efforts to clean install the operating system to have gone to a waste. Any help is appreciated
Okay, please help me! The BSOD attack happened again today! This is frustrating and even a little scary, that I'm starting to get blue screens after a fresh install, especially when this hasn't happened with the previous clean install. Here is the updated BSOD upload files.


Attached Files
File Type: zip MYCOMPUTER-PC-Tue_01_05_2016_134929_59.zip (762.2 KB, 1 views)
My System SpecsSystem Spec
07 Jan 2016   #3
axe0

Windows 10 Pro
 
 

Bitdefender's main active protection process is active at the time of the crashes.
Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007713da2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88002835b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+5950d90000
00000000`7713da2a ??
My System SpecsSystem Spec
.

07 Jan 2016   #4
Patrick Planck

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by axe0 View Post
Bitdefender's main active protection process is active at the time of the crashes.
Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007713da2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88002835b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+5950d90000
00000000`7713da2a ??

Hello axe0,
Thanks for your helpful response!! Now yesterday, I had two more BSOD attacks. I've attached the updated BSOD file attachments with this post. I'd also appreciate it if you can also confirm that those were also caused by Bitdefender, or if they were caused by something else.
Thanks Again!


Attached Files
File Type: zip MYCOMPUTER-PC-Thu_01_07_2016_161150_13.zip (940.2 KB, 1 views)
My System SpecsSystem Spec
07 Jan 2016   #5
axe0

Windows 10 Pro
 
 

I can confirm Bitdefender is also here causing it.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 000000007703da2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800df85b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+ea88090000
00000000`7703da2a ??              ???
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000077cbda2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880026c0b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+662a490000
00000000`77cbda2a ??              ???
My System SpecsSystem Spec
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