BSOD After Sleep Mode, error 0x0000007E


  1. Furnawan
    Posts : 5
    Windows 7 Pro x64
       New #1

    BSOD After Sleep Mode, error 0x0000007E


    Hi,

    Everytime I put my laptop to sleep mode and I got BSOD after that. There is other way except restart my laptop. when I restart it, I got a message box contains like this:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF88005D246E8
    BCP3: FFFFF88003D93598
    BCP4: FFFFF88003D92DF0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\010616-74350-01.dmp
    C:\Users\Furnawan\AppData\Local\Temp\WER-168715-0.sysdata.xml

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    I tried many options from this forum but nothing changes.

    I've already downloaded and run the SF Diagnostic Tool, and I'm attaching the resulting zipped file to this post.
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    If any USB device is attached, disconnect it while troubleshooting.

    Check HP for driver updates for the USB drivers.
    In every crash the Intel USB drivers have been flagged.
    Code:
    *** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
1: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05cd6000 fffff880`05d9e000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Nov 20 14:09:33 2015 (564F1B8D)
    CheckSum:         000D3F6D
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
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  4. Furnawan
    Posts : 5
    Windows 7 Pro x64
    Thread Starter
       New #3

    axe0 said:
    If any USB device is attached, disconnect it while troubleshooting.

    Check HP for driver updates for the USB drivers.
    In every crash the Intel USB drivers have been flagged.
    Code:
    *** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
1: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05cd6000 fffff880`05d9e000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Nov 20 14:09:33 2015 (564F1B8D)
    CheckSum:         000D3F6D
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Hi, thank's for your response. all driver updated and nothing happens. still blue screen after sleep mode
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Devices removed?
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  7. Furnawan
    Posts : 5
    Windows 7 Pro x64
    Thread Starter
       New #5

    axe0 said:
    Devices removed?
    yes, all device removed
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6

    Upload a new zip from the dm log collector so we can take a look.
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  10. Furnawan
    Posts : 5
    Windows 7 Pro x64
    Thread Starter
       New #7

    axe0 said:
    Upload a new zip from the dm log collector so we can take a look.
    this is a new zip file
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  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #8

    Following list of drivers NEED updating, they should be provided by your manufacturer OR it is software.
    1. Driver Reference Table - iirsp.sys
    2. Driver Reference Table - nfrd960.sys
    3. Driver Reference Table - adpu320.sys
    4. Driver Reference Table - adpahci.sys
    5. Driver Reference Table - arc.sys
    6. Driver Reference Table - SiSRaid2.sys
    7. Driver Reference Table - sisraid4.sys
    8. Driver Reference Table - adp94xx.sys
    9. Driver Reference Table - lsi_fc.sys
    10. Driver Reference Table - arcsas.sys
    11. Driver Reference Table - ql2300.sys
    12. Driver Reference Table - vsmraid.sys
    13. Driver Reference Table - elxstor.sys
    14. Driver Reference Table - stexstor.sys
    15. Driver Reference Table - amdsbs.sys
    16. http://www.carrona.org/drivers/drive...d=lsi_scsi.sys
    17. http://www.carrona.org/drivers/drive...id=lsi_sas.sys
    18. http://www.carrona.org/drivers/drive...d=lsi_sas2.sys
    19. http://www.carrona.org/drivers/drive...id=megasas.sys
    20. http://www.carrona.org/drivers/driver.php?id=ql40xx.sys
    21. http://www.carrona.org/drivers/driver.php?id=MegaSR.sys

    Date of each driver:
    Code:
    iirsp.sys Tue Dec 13 22:47:54 2005 (439F418A) 
nfrd960.sys Tue Jun 6 23:11:48 2006 (4485EF94) 
adpu320.sys Wed Feb 28 01:04:15 2007 (45E4C6FF) 
adpahci.sys Tue May 1 19:30:09 2007 (46377921) 
arc.sys Thu May 24 23:27:55 2007 (4656035B) 
SiSRaid2.sys Wed Sep 24 20:28:20 2008 (48DA86C4) 
sisraid4.sys Wed Oct 1 23:56:04 2008 (48E3F1F4) 
adp94xx.sys Sat Dec 6 00:54:42 2008 (4939BF42) 
lsi_fc.sys Tue Dec 9 23:46:09 2008 (493EF531) 
arcsas.sys Wed Jan 14 20:27:37 2009 (496E3CA9) 
ql2300.sys Fri Jan 23 00:05:06 2009 (4978FBA2) 
vsmraid.sys Sat Jan 31 02:18:57 2009 (4983A701) 
elxstor.sys Tue Feb 3 23:52:11 2009 (4988CA9B) 
stexstor.sys Wed Feb 18 00:03:36 2009 (499B4248) 
amdsbs.sys Fri Mar 20 19:36:03 2009 (49C3E213) 
lsi_scsi.sys Fri Apr 17 00:13:50 2009 (49E7AD9E) 
lsi_sas.sys Tue May 19 02:20:23 2009 (4A11FB47) 
lsi_sas2.sys Tue May 19 02:31:48 2009 (4A11FDF4) 
megasas.sys Tue May 19 03:09:46 2009 (4A1206DA) 
ql40xx.sys Tue May 19 03:18:11 2009 (4A1208D3) 
MegaSR.sys Tue May 19 03:25:54 2009 (4A120AA2)
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  12. Furnawan
    Posts : 5
    Windows 7 Pro x64
    Thread Starter
       New #9

    Now without updating any driver I solved it.
    It's caused by Intel USB 3.0 extensible host controller driver (iusb3xhc.sys).

    to solve it:
    1. start
    2. find device manager
    3. in USB Controller, find Intel USB 3.0 extensible host controller
    4. right click on Intel USB 3.0 extensible host controller
    5. choose properties
    6. in driver tab, choose roll back driver
    7. OK

    now I set my laptop to sleep mode without any BSOD any more.

    thank's axe0 for your help :)
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  13. axe0
    Posts : 7,050
    Windows 10 Pro
       New #10

    I still suggest to update the drivers
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