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Windows 7: BSOD After Sleep Mode, error 0x0000007E

06 Jan 2016   #1
Furnawan

Windows 7 Pro x64
 
 
BSOD After Sleep Mode, error 0x0000007E

Hi,

Everytime I put my laptop to sleep mode and I got BSOD after that. There is other way except restart my laptop. when I restart it, I got a message box contains like this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005D246E8
BCP3: FFFFF88003D93598
BCP4: FFFFF88003D92DF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010616-74350-01.dmp
C:\Users\Furnawan\AppData\Local\Temp\WER-168715-0.sysdata.xml

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I tried many options from this forum but nothing changes.

I've already downloaded and run the SF Diagnostic Tool, and I'm attaching the resulting zipped file to this post.




Attached Files
File Type: zip Furnawan.zip (3.10 MB, 1 views)
My System SpecsSystem Spec
.
07 Jan 2016   #2
axe0

Windows 10 Pro
 
 

If any USB device is attached, disconnect it while troubleshooting.

Check HP for driver updates for the USB drivers.
In every crash the Intel USB drivers have been flagged.
Code:
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
1: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05cd6000 fffff880`05d9e000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Nov 20 14:09:33 2015 (564F1B8D)
    CheckSum:         000D3F6D
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
12 Jan 2016   #3
Furnawan

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
If any USB device is attached, disconnect it while troubleshooting.

Check HP for driver updates for the USB drivers.
In every crash the Intel USB drivers have been flagged.
Code:
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
1: kd> lmvm iusb3xhc
start             end                 module name
fffff880`05cd6000 fffff880`05d9e000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        Fri Nov 20 14:09:33 2015 (564F1B8D)
    CheckSum:         000D3F6D
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Hi, thank's for your response. all driver updated and nothing happens. still blue screen after sleep mode
My System SpecsSystem Spec
.

12 Jan 2016   #4
axe0

Windows 10 Pro
 
 

Devices removed?
My System SpecsSystem Spec
12 Jan 2016   #5
Furnawan

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Devices removed?
yes, all device removed
My System SpecsSystem Spec
12 Jan 2016   #6
axe0

Windows 10 Pro
 
 

Upload a new zip from the dm log collector so we can take a look.
My System SpecsSystem Spec
12 Jan 2016   #7
Furnawan

Windows 7 Pro x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Upload a new zip from the dm log collector so we can take a look.
this is a new zip file


Attached Files
File Type: zip SF_12-01-2016.zip (2.80 MB, 1 views)
My System SpecsSystem Spec
12 Jan 2016   #8
axe0

Windows 10 Pro
 
 

Following list of drivers NEED updating, they should be provided by your manufacturer OR it is software.
  1. Driver Reference Table - iirsp.sys
  2. Driver Reference Table - nfrd960.sys
  3. Driver Reference Table - adpu320.sys
  4. Driver Reference Table - adpahci.sys
  5. Driver Reference Table - arc.sys
  6. Driver Reference Table - SiSRaid2.sys
  7. Driver Reference Table - sisraid4.sys
  8. Driver Reference Table - adp94xx.sys
  9. Driver Reference Table - lsi_fc.sys
  10. Driver Reference Table - arcsas.sys
  11. Driver Reference Table - ql2300.sys
  12. Driver Reference Table - vsmraid.sys
  13. Driver Reference Table - elxstor.sys
  14. Driver Reference Table - stexstor.sys
  15. Driver Reference Table - amdsbs.sys
  16. http://www.carrona.org/drivers/drive...d=lsi_scsi.sys
  17. http://www.carrona.org/drivers/drive...id=lsi_sas.sys
  18. http://www.carrona.org/drivers/drive...d=lsi_sas2.sys
  19. http://www.carrona.org/drivers/drive...id=megasas.sys
  20. http://www.carrona.org/drivers/driver.php?id=ql40xx.sys
  21. http://www.carrona.org/drivers/driver.php?id=MegaSR.sys
Date of each driver:
Code:
iirsp.sys Tue Dec 13 22:47:54 2005 (439F418A) 
nfrd960.sys Tue Jun 6 23:11:48 2006 (4485EF94) 
adpu320.sys Wed Feb 28 01:04:15 2007 (45E4C6FF) 
adpahci.sys Tue May 1 19:30:09 2007 (46377921) 
arc.sys Thu May 24 23:27:55 2007 (4656035B) 
SiSRaid2.sys Wed Sep 24 20:28:20 2008 (48DA86C4) 
sisraid4.sys Wed Oct 1 23:56:04 2008 (48E3F1F4) 
adp94xx.sys Sat Dec 6 00:54:42 2008 (4939BF42) 
lsi_fc.sys Tue Dec 9 23:46:09 2008 (493EF531) 
arcsas.sys Wed Jan 14 20:27:37 2009 (496E3CA9) 
ql2300.sys Fri Jan 23 00:05:06 2009 (4978FBA2) 
vsmraid.sys Sat Jan 31 02:18:57 2009 (4983A701) 
elxstor.sys Tue Feb 3 23:52:11 2009 (4988CA9B) 
stexstor.sys Wed Feb 18 00:03:36 2009 (499B4248) 
amdsbs.sys Fri Mar 20 19:36:03 2009 (49C3E213) 
lsi_scsi.sys Fri Apr 17 00:13:50 2009 (49E7AD9E) 
lsi_sas.sys Tue May 19 02:20:23 2009 (4A11FB47) 
lsi_sas2.sys Tue May 19 02:31:48 2009 (4A11FDF4) 
megasas.sys Tue May 19 03:09:46 2009 (4A1206DA) 
ql40xx.sys Tue May 19 03:18:11 2009 (4A1208D3) 
MegaSR.sys Tue May 19 03:25:54 2009 (4A120AA2)
My System SpecsSystem Spec
12 Jan 2016   #9
Furnawan

Windows 7 Pro x64
 
 

Now without updating any driver I solved it.
It's caused by Intel USB 3.0 extensible host controller driver (iusb3xhc.sys).

to solve it:
1. start
2. find device manager
3. in USB Controller, find Intel USB 3.0 extensible host controller
4. right click on Intel USB 3.0 extensible host controller
5. choose properties
6. in driver tab, choose roll back driver
7. OK

now I set my laptop to sleep mode without any BSOD any more.

thank's axe0 for your help
My System SpecsSystem Spec
13 Jan 2016   #10
axe0

Windows 10 Pro
 
 

I still suggest to update the drivers
My System SpecsSystem Spec
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 BSOD After Sleep Mode, error 0x0000007E




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