Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: My First BSOD On This Machine

08 Jan 2016   #1
timw128

Windows 7 Pro SP1 x64
 
 
My First BSOD On This Machine

Hello-
I just got my first BSOD on this machine. Windows 7 Professional SP1 x64.

'sfc /scannow' is clean, machine passes Windows Memory Diag short pass.

DM Log .zip is attached, along with Blue Screen View, and SysInfo. Appears to be '0x0000004e' 'ntoskrnl.exe'

Windows and Progs are on SSD (No Page File), and Page File is moved to D:\Storage. (See Attach'mt)

If anything else is required, please notify.

Thanks, in advance, for any help.

tim




Attached Files
File Type: zip TIMBO-ENVY-Fri_01_08_2016_220945_28.zip (378.9 KB, 4 views)
File Type: nfo sysinfo.nfo (921.6 KB, 1 views)
File Type: txt BSV.txt (2.0 KB, 1 views)
File Type: zip Page File.zip (44.4 KB, 0 views)
My System SpecsSystem Spec
.
08 Jan 2016   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 43fa67, 0, 3cb267}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------
Run a minimum of 8 consecutive passes, preferably overnight, or until errors occur using MemTest86+.

Reference:
RAM - Test with Memtest86+
My System SpecsSystem Spec
09 Jan 2016   #3
timw128

Windows 7 Pro SP1 x64
 
 

I can't keep the machine up an running long enough. Now it's crashing BSOD 0x00000001 APC_INDEX_MISMATCH and going from system display adapter drivers to intel HD 4600- back and forth. Have run 'sfc /scannow' again to no avail. I'll see what I can do and report back. This RAM isn't that old, maybe 3-4 mos. G. SKILLS 4 X 8GB.
My System SpecsSystem Spec
.

09 Jan 2016   #4
timw128

Windows 7 Pro SP1 x64
 
 

Can't run System Restore either, as it's disabled on the SSD, not that it matters.
My System SpecsSystem Spec
09 Jan 2016   #5
timw128

Windows 7 Pro SP1 x64
 
 

Now we have BSOD 0x000000c4 'aswsnx.sys', which has something to do with my Avast Internet Security, perhaps firewall driver?...
My System SpecsSystem Spec
09 Jan 2016   #6
timw128

Windows 7 Pro SP1 x64
 
 

UPDATE-

Had to re-install OS to get machine to run. Ran MemTest86+ overnight and no errors.

Today, went on Facebook and played Clash of Kings game, and the machine crashed- BSOD

0x000000D5 PAGE_FAULT_ IN_NONPAGED_AREA

This machine has 4 months left on warranty and I really don't want to send it back to HP. HP Diagnostics

(F2) indicates failed

memory. I don't have a Graphics Card on this machine, but rely on the intel HD 4600 graphics. What is

the chance there's something wrong with the CPU or Motherboard?

I appreciate any help or advice given.

Thank you-

tim
My System SpecsSystem Spec
09 Jan 2016   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
09 Jan 2016   #8
timw128

Windows 7 Pro SP1 x64
 
 

Thank you. Of further note, Windows Updates will not install on this fresh install, either.

.zip file attached per your request.

UPDATE- I was mistaken about the failed memory in HP Diagnostics. It passed that fine, as well. Sorry about

that- this nonsense has me about tearing my hair out and I haven't slept in quite a while.

Again, thank you.

tim


Attached Files
File Type: zip TIMBO-ENVY-Sat_01_09_2016_212647_96.zip (579.4 KB, 1 views)
My System SpecsSystem Spec
09 Jan 2016   #9
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
ffff880`1635e4a8  fffffa80`1913ec00
fffff880`1635e4b0  fffffa80`19776000
fffff880`1635e4b8  fffff880`039b11abUnable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xd61ab
fffff880`1635e4c0  00000202`0018a750
fffff880`038db000 fffff880`03d82000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Nov 19 14:21:21 2014 (546C13B9)
    CheckSum:         0049668E
    ImageSize:        004A7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You need to update the Intel graphics driver, then update Windows 7 completely. It will appear not to do anything, give it several hours to gather and install the updates.
My System SpecsSystem Spec
09 Jan 2016   #10
timw128

Windows 7 Pro SP1 x64
 
 

Thank you, Golden... I'll go to HP Downloads and Drivers and take a look see. I'm sure this is the latest one that's signed by HP... or will a later one work right from Intel?...I've heard that's not a good idea- I don't know.
Please note the attachments regarding the graphics driver and advise.
I have Updates set to 'Download Updates but let me choose whether or not to install them'. So, I'll just leave it run on 'Checking for Updates' overnight.
Your help is much appreciated- thanks!
tim


Attached Thumbnails
My First BSOD On This Machine-hp-latest.jpg  
Attached Images
My First BSOD On This Machine-driver.jpg 
My System SpecsSystem Spec
Reply

 My First BSOD On This Machine




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows 7 machine cannot connect to Vista machine
Hi, I've checked here and on a couple of other places; many people seem to have similar problems but not similar enough that I've been able to solve it. I have a HOME workgroup on my Vista machine that is connected to the printer I want to share. I have made HOME the workgroup on my W7 laptop....
Network & Sharing
Development Programming in Virtual Machine vs Host Machine
Hi guys, I have been around this problem for some time now and want to know you opinions. I am running on HP notebook: Intel Core 2 Duo 2.26GHz, 64bit Windows 7 Professional, 4GB Ram, ATI Graphics. I want to ask your opinions about doing developments, is it better to be in the host...
Virtualization
BSOD Starting Windows Virtual PC Machines (any machine, always bsod)
Hello All, I've been getting consistent BSODs while trying to start Windows Virtual PC (not Microsoft Virtual PC 2007) machines on my computer. I've tried various driver updates and a bios update and several system restores along the way, but to no avail. In the attached dump files, the last...
BSOD Help and Support
new machine bsod a lot
Hi I am having crashes many times most days. Mainly when multi tasking so i am having a hard time deducing what is causing the crashes. This is a new build. i built it my self it is only my 6th build so i am still learning what i am doing. I am running windows 7 pro 64 bit. The hard ware is an i7...
BSOD Help and Support
Sharing a printer from 32bit machine to 64bit machine without drivers.
G'day all! (first post here!! :P) Ok..so this is my situation: I have a server...and i have installed a printer to it - the Canon LBP 3200 - the server is a 32bit machine running win7 pro...anyways...this printer does not have ANY 64bit drivers (which my main machine runs win7 ulti x64) so...
Drivers
BSOD's on a new machine
I recently switched to 7 on my main machine and liked it so much I built a nice little dual core atom/ion machine and put it on there as well. The atom machine has been suffering from BSOD's unfortunatly and I cant figure it out at all. I have tried hours of googling and run memtest so often it...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:46.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App