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Windows 7: BSOD when shuting down my computer

09 Jan 2016   #1
THE CURE

Windows 7 Integrale edition x64
 
 
BSOD when shuting down my computer

Hi all,
I was tring to shut down my computer but it takes a long time and gets stuck on the "shuting down" screen ,sudently it shows up a bluescreen (i cooldn't reed what is writen there),it hapened to me three times now, i added a screenshot of the information that shows up after reboot about the problem and also the file i got after executing the "dm log collector.exe".Thanks with advence and sorry for my bad english .




Attached Images
BSOD when shuting down my computer-11.png BSOD when shuting down my computer-1.png 
Attached Files
File Type: zip HP-PC-09_01_2016_112207,56.zip (121.6 KB, 2 views)
My System SpecsSystem Spec
.
09 Jan 2016   #2
jp1987

Windows 7 professional, 32 bit
 
 

it is the first time that you face this issue and when this is happened? or is already happened ?

if it is first time happened and did you make any specific changes like did you install any software or hardware, did you install or uninstall any software, game or application that might can be issue ?

If you install any software that causing the issue, uninstall that particular software

if it is happened recently then try system restore, to run the system restore, click on start>>Run>typed "Rstrui.exe" (without quote)
My System SpecsSystem Spec
09 Jan 2016   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
.

09 Jan 2016   #4
axe0

Windows 10 Pro
 
 

Update your system, the pictures show you are running 7600 (without service pack) while others are running 7601 (service pack installed).
Updating your system solves vulnerabilities, increases stability and performance and may solve your problem.
My System SpecsSystem Spec
09 Jan 2016   #5
THE CURE

Windows 7 Integrale edition x64
 
 

Quote   Quote: Originally Posted by Golden View Post
Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Hi Golden,here is the file...


Attached Files
File Type: zip HP-PC-09_01_2016_112207,56.zip (121.6 KB, 4 views)
My System SpecsSystem Spec
09 Jan 2016   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8002120a20, fffff8000443d518, fffffa8001bdd540}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8001bdd540
Irp is active with 3 stacks 2 is current (= 0xfffffa8001bdd658)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8002f52050 00000000 00000000-00000000    pending
	      Unable to load image \SystemRoot\system32\DRIVERS\rtbth.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtbth.sys
*** ERROR: Module load completed but symbols could not be loaded for rtbth.sys
 \Driver\rtbth
			Args: 00016600 00000001 00000004 00000006
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8002365510    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm rtbth
start             end                 module name
fffff880`04e2c000 fffff880`04f56000   rtbth    T (no symbols)           
    Loaded symbol image file: rtbth.sys
    Image path: \SystemRoot\system32\DRIVERS\rtbth.sys
    Image name: rtbth.sys
    Timestamp:        Wed Jun 25 17:53:39 2014 (53AA870B)
    CheckSum:         00128846
    ImageSize:        0012A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
As axe0 mentioned, the first thing is to update Windows 7 completely. Then check for an updated Railink bluetooth adpater driver.
MediaTek Inc. - MediaTek
My System SpecsSystem Spec
14 Jan 2016   #7
THE CURE

Windows 7 Integrale edition x64
 
 

Well thanks a lot guys sure i'll apdate my windows and also the bluetooth driver,thanks again...
My System SpecsSystem Spec
14 Jan 2016   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Be sure and let us know of the outcome.
My System SpecsSystem Spec
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 BSOD when shuting down my computer




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