My First BSOD On This Machine

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  1. Posts : 294
    Windows 7 Pro SP1 x64
       #1

    My First BSOD On This Machine


    Hello-
    I just got my first BSOD on this machine. Windows 7 Professional SP1 x64.

    'sfc /scannow' is clean, machine passes Windows Memory Diag short pass.

    DM Log .zip is attached, along with Blue Screen View, and SysInfo. Appears to be '0x0000004e' 'ntoskrnl.exe'

    Windows and Progs are on SSD (No Page File), and Page File is moved to D:\Storage. (See Attach'mt)

    If anything else is required, please notify.

    Thanks, in advance, for any help.

    tim
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 4E, {99, 43fa67, 0, 3cb267}
    
    Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
    
    Followup: MachineOwner
    ---------
    Run a minimum of 8 consecutive passes, preferably overnight, or until errors occur using MemTest86+.

    Reference:
    RAM - Test with Memtest86+
      My Computer


  3. Posts : 294
    Windows 7 Pro SP1 x64
    Thread Starter
       #3

    I can't keep the machine up an running long enough. Now it's crashing BSOD 0x00000001 APC_INDEX_MISMATCH and going from system display adapter drivers to intel HD 4600- back and forth. Have run 'sfc /scannow' again to no avail. I'll see what I can do and report back. This RAM isn't that old, maybe 3-4 mos. G. SKILLS 4 X 8GB.
      My Computer


  4. Posts : 294
    Windows 7 Pro SP1 x64
    Thread Starter
       #4

    Can't run System Restore either, as it's disabled on the SSD, not that it matters.
      My Computer


  5. Posts : 294
    Windows 7 Pro SP1 x64
    Thread Starter
       #5

    Now we have BSOD 0x000000c4 'aswsnx.sys', which has something to do with my Avast Internet Security, perhaps firewall driver?...
      My Computer


  6. Posts : 294
    Windows 7 Pro SP1 x64
    Thread Starter
       #6

    UPDATE-

    Had to re-install OS to get machine to run. Ran MemTest86+ overnight and no errors.

    Today, went on Facebook and played Clash of Kings game, and the machine crashed- BSOD

    0x000000D5 PAGE_FAULT_ IN_NONPAGED_AREA

    This machine has 4 months left on warranty and I really don't want to send it back to HP. HP Diagnostics

    (F2) indicates failed

    memory. I don't have a Graphics Card on this machine, but rely on the intel HD 4600 graphics. What is

    the chance there's something wrong with the CPU or Motherboard?

    I appreciate any help or advice given.

    Thank you-

    tim
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  8. Posts : 294
    Windows 7 Pro SP1 x64
    Thread Starter
       #8

    Thank you. Of further note, Windows Updates will not install on this fresh install, either.

    .zip file attached per your request.

    UPDATE- I was mistaken about the failed memory in HP Diagnostics. It passed that fine, as well. Sorry about

    that- this nonsense has me about tearing my hair out and I haven't slept in quite a while.

    Again, thank you.

    tim
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Code:
    ffff880`1635e4a8  fffffa80`1913ec00
    fffff880`1635e4b0  fffffa80`19776000
    fffff880`1635e4b8  fffff880`039b11abUnable to load image igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xd61ab
    fffff880`1635e4c0  00000202`0018a750
    fffff880`038db000 fffff880`03d82000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Wed Nov 19 14:21:21 2014 (546C13B9)
        CheckSum:         0049668E
        ImageSize:        004A7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You need to update the Intel graphics driver, then update Windows 7 completely. It will appear not to do anything, give it several hours to gather and install the updates.
      My Computer


  10. Posts : 294
    Windows 7 Pro SP1 x64
    Thread Starter
       #10

    Thank you, Golden... I'll go to HP Downloads and Drivers and take a look see. I'm sure this is the latest one that's signed by HP... or will a later one work right from Intel?...I've heard that's not a good idea- I don't know.
    Please note the attachments regarding the graphics driver and advise.
    I have Updates set to 'Download Updates but let me choose whether or not to install them'. So, I'll just leave it run on 'Checking for Updates' overnight.
    Your help is much appreciated- thanks!
    tim
      My Computer


 
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