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Windows 7: BSOD and Stop Errors Becoming More Frequent

14 Jan 2016   #1
BStuart96

Windows 7 Home Premium 64-bit
 
 
BSOD and Stop Errors Becoming More Frequent

Hi there,

A couple of days ago my computer started freezing and becoming unresponsive, then coming up with application errors titled 'steamwebhelper.exe - Application Error' or 'chrome.exe - Application Error'. After this the screen either goes completely black and I have to turn it off from the power button (Ctrl+Alt+Delete doesn't work), or I get BSOD, with a message saying 'A process or thread crucial to system operations has unexpectedly ended.' After this I go to turn the computer back on and it comes up with a message saying 'Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key'. I assume this is the computer trying to boot from the CDROM Drive, and I can get around it by pressing Backspace/F8 at startup and changing the boot priorities. I've ran a ChkDsk, a memory check and even done a system restore and it still continues, any help would be appreciated.




Attached Files
File Type: zip BENSTUART-PC-14-Jan-16_135129_44.zip (22 Bytes, 3 views)
My System SpecsSystem Spec
.
14 Jan 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi Stuart and welcome to Sevenforums!

Could you please reupload the zip file as it seems it is empty!
My System SpecsSystem Spec
14 Jan 2016   #3
BStuart96

Windows 7 Home Premium 64-bit
 
 

There you go.


Attached Files
File Type: zip BENSTUART-PC-14-Jan-16_135129_44 .zip (1.72 MB, 2 views)
My System SpecsSystem Spec
.

14 Jan 2016   #4
BStuart96

Windows 7 Home Premium 64-bit
 
 

I should have also mentioned in my original post, I know I have Nvidia drivers to update, but when I go on the GeForce Experience it gives me the message 'Cannot connect to NVidia'. I've tried downloading them straight from the internet, but it always fails on the graphics driver.
My System SpecsSystem Spec
14 Jan 2016   #5
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by BStuart96 View Post
I should have also mentioned in my original post, I know I have Nvidia drivers to update, but when I go on the GeForce Experience it gives me the message 'Cannot connect to NVidia'. I've tried downloading them straight from the internet, but it always fails on the graphics driver.
Thanks for the new upload however I noticed that there weren't any dump files in the upload.

Also please update your specs, I noticed that you haven't filled in your motherboard model.

You can follow this guide if you are unsure how to do it:
Dump Files - Configure Windows to Create on BSOD

And with the Nvidia error I would suggest you download and install Revo uninstaller and uninstall everything from Nvidia, reboot and then try to install the graphics driver.
My System SpecsSystem Spec
14 Jan 2016   #6
BStuart96

Windows 7 Home Premium 64-bit
 
 

When I check my System Information, the motherboard model doesn't show up, is there any other way I could find out what it is?

Apparently I already have the Kernel File Dump set up correctly, shall I just wait for another BSOD and try it again?

Okay I'll give the uninstaller a go, thank you.
My System SpecsSystem Spec
14 Jan 2016   #7
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by BStuart96 View Post
When I check my System Information, the motherboard model doesn't show up, is there any other way I could find out what it is?

Apparently I already have the Kernel File Dump set up correctly, shall I just wait for another BSOD and try it again?

Okay I'll give the uninstaller a go, thank you.
Yes you can download and install Speccy <- click.

No you can open up Explorer and enter this into the search bar: %SYSTEMROOT%/Minidump
And if there are any files there upload them here please!

Oh you are most welcome.
My System SpecsSystem Spec
14 Jan 2016   #8
BStuart96

Windows 7 Home Premium 64-bit
 
 

Okay I've updated my specs with my motherboard and am currently reinstalling the Nvidia Driver.

I can't find any dump files, despite having a BSOD earlier today.
My System SpecsSystem Spec
14 Jan 2016   #9
BStuart96

Windows 7 Home Premium 64-bit
 
 

Nvidia's reinstalled fine! That's great thanks! I'm guessing it's unlikely that's what was causing the BSODs though?
My System SpecsSystem Spec
14 Jan 2016   #10
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by BStuart96 View Post
Nvidia's reinstalled fine! That's great thanks! I'm guessing it's unlikely that's what was causing the BSODs though?
No and the problem is that without the dump file it's near to impossible to figure out what it was that caused the BSOD.

But fingers crossed and this will have solved some issues at least.
My System SpecsSystem Spec
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 BSOD and Stop Errors Becoming More Frequent




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