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Windows 7: RainbowSOD

20 Jan 2016   #1
Hummy91

Windows 7 Professional x64
 
 
RainbowSOD

Hey guys, hoping someone here can help me Identify the cause behind my issue.

During certain game applications, my pc locks up and becomes unresponsive, most of the time with an arbitrary colour on screen with no text. I've seen lots of different colours, light brown, teal, cyan, pink etc.

Applications in question; Sims 4, immediately crashes my pc with a random colour (usually cyan) 1-5 minutes into gameplay.
GuildWars 2 - 1-20 minutes, same thing.

And today, Blade and Soul, after about 3 or 4 hours of gameplay, pc locks up, had to hold down the power button to restart, logged back into the game and same crash within a few minutes.

This made me think it was a temperature issue (ordered some thermal paste in case that needs replacing).
Only issue is that even though I have speccy/ msi afterburner running (30-35c idle, 50-60 in game (both cpu/gpu)) I can't actually check the temperatures the moment it crashes, so can't confirm if it's a heating issue.

I've attached the zip file from the BSOD help post. Any help/ suggestions appreciated.

PC Specs:

Operating System
Windows 7 Professional 64-bit SP1

CPU
Intel Core i7 3770K @ 3.50GHz 33 C
Ivy Bridge 22nm Technology

RAM
16.0GB Dual-Channel DDR3 @ 802MHz (11-11-11-28)

Motherboard
ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155) 24 C

Graphics
2436 (1920x1080@60Hz)
CVTE TV (1920x1080@50Hz)
2047MB NVIDIA GeForce GTX 670 (NVIDIA) 30 C

Storage
111GB Corsair Neutron GTX SSD (SSD) 28 C
1863GB Seagate ST2000DM001-1CH164 (SATA) 28 C
2794GB Seagate Expansion Desk USB Device (USB (SATA)) 42 C

Optical Drives
ATAPI iHAS124 W

Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)




Attached Files
File Type: zip HUMMY-PC-20_01_2016_181740_28.zip (1.03 MB, 3 views)
My System SpecsSystem Spec
.
20 Jan 2016   #2
axe0

Windows 10 Pro
 
 

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
RainbowSOD-ss-2015-12-13-01.07.07-.png
Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`12891000 fffff880`132c9000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Apr 08 22:32:37 2015 (55259065)
    CheckSum:         009F7AE7
    ImageSize:        00A38000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


My System SpecsSystem Spec
22 Jan 2016   #3
Hummy91

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Attachment 380160
Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
7: kd> lmvm nvlddmkm
start             end                 module name
fffff880`12891000 fffff880`132c9000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Apr 08 22:32:37 2015 (55259065)
    CheckSum:         009F7AE7
    ImageSize:        00A38000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Hey, thanks for this, I did exactly as instructed and then proceeded to test it out by playing Blade and Soul as long as I could in my spare time. Was okay the first day for about 2 hours, then today after quite a long play session, screen blacked out/no signal sort of thing (monitor basically in standby mode), could still hear sound etc and the Skype call I was in was still working but screen dead. Had to restart.
My System SpecsSystem Spec
.

22 Jan 2016   #4
axe0

Windows 10 Pro
 
 

Is the cable of the monitor to the case properly connected?
My System SpecsSystem Spec
23 Jan 2016   #5
Hummy91

Windows 7 Professional x64
 
 

For sure, it's screwed in on both ends, and if it were loose, I still doubt that would be a problem as there isn't any movement at the back of the case. (there is a wall that snugly supports those wires, keeping them firmly in place)

So based on what you've seen, was the driver issue the only software problem you caught? I just have a strong feeling it's hardware over software.
My System SpecsSystem Spec
23 Jan 2016   #6
axe0

Windows 10 Pro
 
 

There are some things to try before determining if it is hardware or drivers, like switching between slots, trying different driver versions.
An excellent tutorial for Nvidia drivers by essenbe that might be worth trying: NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
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 RainbowSOD




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