Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD - unknown, fixing a friends PC - please help debugging?

23 Jan 2016   #1
sleepybrains

windows 7 pro for refurb pcs
 
 
BSOD - unknown, fixing a friends PC - please help debugging?

Hello, a friend of mine has a windows 7 pro refurbished pc, I'm not sure what is wrong with it, and don't know how to read dump files. She just gave me the PC and said it gets a random BSOD. It seems to be running fine at the moment. Please help?

I have attached the latest dump file that was on this PC.

Thanks in advance!




Attached Files
File Type: zip 121915-16879-01.zip (26.1 KB, 1 views)
My System SpecsSystem Spec
.
23 Jan 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi sleepybrains and welcome to Sevenforums!

Could you please run this and post back?
Blue Screen of Death (BSOD) Posting Instructions

Also digging into the information from the dmp file you posted, one possible cause might be rootkits/malware/viruses that caused this error. So please run this:
https://toolslib.net/downloads/viewd.../1-adwcleaner/

And please update the system specs of the laptop in question:
BSOD - unknown, fixing a friends PC - please help debugging?-updatespecs.png
BSOD - unknown, fixing a friends PC - please help debugging?-updatespecs2.png

Cheers! Boris


My System SpecsSystem Spec
Reply

 BSOD - unknown, fixing a friends PC - please help debugging?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Unexplainable BSOD on friends computer
According to my friendhis PC has been having BSOD's for a long time now but never were much of a problem since they only seemed to happen when he left his PC running for more than a few days. But ever since a few days ago it started to happen more often, sometimes even multiple times a day. As it...
BSOD Help and Support
Constant BSOD on friends PC
Hi there I have a friend who isnt very computer literate and I have been trying to help him with his BSOD problem via remote assistance. He gets regular BSODS and I have tried a memory test and also installing different antivirus and also had him reseat his memory but he still appears to have a...
BSOD Help and Support
BSOD, need help with debugging.
Hi people, im new to the forums, names Juan nice to meet u people. Well now into topic... I have been experiencing some freezing/BSOD problems recently, it happens whenever i play a game for a while, sometimes it doesnt happen.. Sometimes it happens even while surfing the internet ! I...
BSOD Help and Support
BSOD on friends pc
can someone take a look at this mini dump for me? friend is having problems with his old 939 dual core. its a AMD 939 3800, 2Gb ddr 400, A8V-VM M/b, Nvidia 7300 PCIE, samsung spinpoint 80Gb IDE. yesterday he installed windows 7 and 3 BSOD's just a quick footnote, could it be his hard...
BSOD Help and Support
BSOD, friends computer.
Hello, As of a recent windows 7 ultimate install on a friend's computer, he's been having crashes. I assume it's driver related, sfc /scannow & chkdsk found nothing. Bluescreenview comes up with: ntoskrnl.exe ntoskrnl.exe+5fc00 fffff800`02800000 fffff800`02ddc000 0x005dc000 ...
BSOD Help and Support
need help fixing this "unknown device" pictures added
Hello everyone. Please assist me in fixing this issue. I have already installed and ran DriverMax. That did not help. Would appreciate any input, thanks.
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:46.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App