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Windows 7: BSOD from file ntoskrnl.exe, dxgmms1.sys, and HIDCLASS.sys

23 Jan 2016   #1
hillbro

Windows 7 Professional
 
 
BSOD from file ntoskrnl.exe, dxgmms1.sys, and HIDCLASS.sys

Hello,

I recently installed an addition 16gbs of ram (at 24 gigs my mobo can hold 32) in my gaming PC (same brand as what I already have installed). When I was done the BSODs started...again.

I had this happen before and it turned out to be my CPU fan wasn't seated correctly or something like that.

Code:
==================================================
Dump File         : 012316-25396-01.dmp
Crash Time        : 1/23/2016 12:16:42 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`037cc586
Parameter 3       : fffff880`04866900
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\012316-25396-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 363,280
Dump File Time    : 1/23/2016 12:17:38 PM
==================================================

==================================================
Dump File         : 012316-44039-01.dmp
Crash Time        : 1/23/2016 12:11:15 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`03a6cb44
Caused By Driver  : HIDCLASS.SYS
Caused By Address : HIDCLASS.SYS+bb44
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\012316-44039-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 379,528
Dump File Time    : 1/23/2016 12:12:41 PM
==================================================

==================================================
Dump File         : 011916-52416-01.dmp
Crash Time        : 1/19/2016 8:45:43 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffffa81`154b7870
Parameter 2       : 00000000`00000000
Parameter 3       : fffff880`03a3b188
Parameter 4       : 00000000`00000005
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\011916-52416-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 391,360
Dump File Time    : 1/19/2016 8:47:10 PM
==================================================

==================================================
Dump File         : 010916-86549-01.dmp
Crash Time        : 1/9/2016 8:11:59 PM
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff880`0f220e26
Parameter 3       : fffff880`02b65568
Parameter 4       : fffff880`02b64dc0
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+1dff7
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : dxgmms1.sys+20e26
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010916-86549-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 408,208
Dump File Time    : 1/9/2016 8:14:12 PM
==================================================

==================================================
Dump File         : 010816-26660-01.dmp
Crash Time        : 1/8/2016 12:12:43 PM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c10
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor         : x64
Crash Address     : ntoskrnl.exe+73c10
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010816-26660-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 351,360
Dump File Time    : 1/8/2016 12:13:42 PM
==================================================

==================================================
Dump File         : 010816-33087-01.dmp
Crash Time        : 1/8/2016 10:52:04 AM
Bug Check String  : REFERENCE_BY_POINTER
Bug Check Code    : 0x00000018
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`13248010
Parameter 3       : 00000000`00000003
Parameter 4       : fffffa80`12e64a90
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010816-33087-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 277,120
Dump File Time    : 1/8/2016 10:53:42 AM
==================================================

==================================================
Dump File         : 010616-29203-01.dmp
Crash Time        : 1/6/2016 2:57:44 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : fffff800`08b9a970
Parameter 2       : 00000000`00000007
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0f3ddfe9
Caused By Driver  : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+e2fe9
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010616-29203-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 408,312
Dump File Time    : 1/6/2016 2:58:56 PM
==================================================

==================================================
Dump File         : 010616-33337-01.dmp
Crash Time        : 1/6/2016 12:41:10 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff800`034a9460
Parameter 3       : fffff880`08940f90
Parameter 4       : 00000000`00000000
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+c0a1
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010616-33337-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 408,296
Dump File Time    : 1/6/2016 12:42:17 PM
==================================================

==================================================
Dump File         : 010616-32588-01.dmp
Crash Time        : 1/6/2016 9:52:39 AM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c000001d
Parameter 2       : fffff880`02f3fa60
Parameter 3       : fffff880`0ae61d10
Parameter 4       : 00000000`00000000
Caused By Driver  : afd.sys
Caused By Address : afd.sys+49a60
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : x64
Crash Address     : ntoskrnl.exe+73c40
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\010616-32588-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 380,032
Dump File Time    : 1/6/2016 9:53:51 AM
==================================================

==================================================
Dump File         : 122915-36161-01.dmp
Crash Time        : 12/29/2015 8:36:51 PM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : 00000000`00000000
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`00000000
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+73c10
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.19045 (win7sp1_gdr.151019-1254)
Processor         : x64
Crash Address     : ntoskrnl.exe+73c10
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\122915-36161-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 408,296
Dump File Time    : 12/29/2015 8:38:35 PM
==================================================
BSOD Details here: https://www.dropbox.com/sh/79yuove5s...7r3IEu-Ka?dl=0

I ran the Windows Memory Diagnostic tool but it didn't find any issues.

It happened to me twice when I was playing farming simulator. Any suggestions?

Thanks!


My System SpecsSystem Spec
.
23 Jan 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi hillbro,

two of your BSODs would point to a graphics cards problem, so head on over to GeForce and download and install the latest drivers for your GTX card:
Drivers | GeForce

Also please follow this guide when posting here in the BSOD subforum:
Blue Screen of Death (BSOD) Posting Instructions

Please report back if you get any more problems!

Cheers! Boris
My System SpecsSystem Spec
23 Jan 2016   #3
hillbro

Windows 7 Professional
 
 

Unfortunately my video driver up to date (last update was 12/21/2015). Hopefully they will release a new update soon!
My System SpecsSystem Spec
.

23 Jan 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by hillbro View Post
Unfortunately my video driver up to date (last update was 12/21/2015). Hopefully they will release a new update soon!
How about DirectX? As one of the files is an outdated DirectX file.
My System SpecsSystem Spec
Reply

 BSOD from file ntoskrnl.exe, dxgmms1.sys, and HIDCLASS.sys




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