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Windows 7: BSODs and now bios hangs for a miniute then loads

07 Feb 2016   #11
jm386

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Golden, here's an updated DM Log report reflecting the most recent ( 3-4) BSODs I've had since my last post update (two above).

This is without running 'verifier.exe'. Which I won't run again until I hear from you regarding my post above about the utility not showing up in Sysinternal's Process Explorer.

I remain mystified.

John




Attached Files
File Type: zip JOHN-PC-Sun_02_07_2016_174808_41.zip (4.23 MB, 0 views)
My System SpecsSystem Spec
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08 Feb 2016   #12
jm386

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Golden, I've had 5 more BSODs in the last three days.

An updated DM Log is attached.

Can you advise?

TIA, John


Attached Files
File Type: zip JOHN-PC-Mon_02_08_2016_165627_97.zip (4.37 MB, 9 views)
My System SpecsSystem Spec
10 Feb 2016   #13
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, 85f6f610, 8078adb0, 86ed5258}

Unable to load image \SystemRoot\system32\DRIVERS\amd_xata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amd_xata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
*** WARNING: Unable to verify timestamp for amd_sata.sys
*** ERROR: Module load completed but symbols could not be loaded for amd_sata.sys
Probably caused by : amd_sata.sys

Followup:     MachineOwner
---------

0: kd> !irp  86ed5258
Irp is active with 8 stacks 6 is current (= 0x86ed537c)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 85f6f610 00000000 8be6b564-00000000    
	       \Driver\amd_sata	amd_xata
			Args: 00000000 00000000 00000000 00000002
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 85f78c08 00000000 8c615e2c-860899d8    
	       \Driver\amd_xata	CLASSPNP!ClasspPowerUpCompletion
			Args: 00000000 00000000 00000000 00000002
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 860896d0 00000000 8bc6ac36-00000000 Success Error Cancel pending
	       \Driver\Disk	partmgr!PmPowerCompletion
			Args: 00041100 00000001 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 860893b0 00000000 00000000-00000000    pending
	       \Driver\partmgr
			Args: 00041100 00000001 00000001 00000002
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-8635f488    

			Args: 00000000 00000000 00000000 00000000
Mmmm....seems to be a power setting/disk driver issue. I'll ask Arc for some help with this. Sit tight.
My System SpecsSystem Spec
.

10 Feb 2016   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Expanding a little more that my beloved friend Golden has already done ....
Code:
0: kd> !devobj 860896d0
Device object (860896d0) is for:
 InfoMask field not found for _OBJECT_HEADER at 860896b8
 \Driver\Disk DriverObject 86083230
Current Irp 00000000 RefCount 2 Type 00000007 Flags 01002050
Vpb 86083158 DevExt 86089788 DevObjExt 86089bc8 Dope 86084be0 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) 8608a020Unable to load image \SystemRoot\system32\drivers\phylock.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for phylock.sys
*** ERROR: Module load completed but symbols could not be loaded for phylock.sys
 \Driver\phylock
AttachedTo (Lower) 86088168*** WARNING: Unable to verify timestamp for vidsflt.sys
*** ERROR: Module load completed but symbols could not be loaded for vidsflt.sys
 \Driver\vidsflt
Device queue is not busy.
So jm386, can you please uninstall TeraByte Unlimited and see how it goes?

Let us know the result.

Edit: .... jm386, it is seen that you have Macrium too. From the same dump ....
Code:
0: kd> !devobj 860893b0
Device object (860893b0) is for:
 InfoMask field not found for _OBJECT_HEADER at 86089398
 \Driver\partmgr DriverObject 85d01998
Current Irp 00000000 RefCount 0 Type 00000007 Flags 00002010
DevExt 86089468 DevObjExt 86089660 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) 8608aec8Unable to load image \SystemRoot\system32\DRIVERS\pssnap.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for pssnap.sys
*** ERROR: Module load completed but symbols could not be loaded for pssnap.sys
Unable to load image \SystemRoot\system32\DRIVERS\fltsrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fltsrv.sys
*** ERROR: Module load completed but symbols could not be loaded for fltsrv.sys
 \Driver\pssnap
AttachedTo (Lower) 8608a020 \Driver\phylock
Device queue is not busy.
I wuld suggest you to let it also go at the same time, on a test basis at least. Later when the computer will run stable, Add Macrium back, but not TeraByte.
My System SpecsSystem Spec
11 Feb 2016   #15
jm386

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Arc, thanks for your interest (and yours too Golden).

I'm not sure if this information will change your recommended action plan, but when I originally told Golden that all my drivers were up to date, this was not correct. Drivers for my Asus mb haven't been updated since 2010, and my usb3 driver that Asus did update doesn't have a manufacturer's name --- so updates are difficult to find.

Even for the the named manufacturer AMD Sata drivers. The ADM site after repeated attemps to locate updates for these devices would only direct me to my AMD onboard graphics driver which then told me I was 'up to date"

Frustrating. I found a sticky note in Seven forums for the latest ADM drivers and so now my sata and sata_x drivers are updated, along with my usb 3 driver.

If this updated driver information doesn't effect you suggested plan of action, and if I don't hear back from you by the weekend; then Sunday I'll uninstall TeraByte and Macrium v6 and see what happens.

Thanks again, John

I should add that.... I haven't had a bsod in three days and for troubleshooting purposes I've disconnected my external usb 3 drive.
My System SpecsSystem Spec
11 Feb 2016   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks for the feedback John. Let us know the outcome in a few days and we will follow up.

PS. Sorry about the delay, I was wrapped up getting my systems sorted.
My System SpecsSystem Spec
12 Feb 2016   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi jm386.

As per your post #12 it appeared to me that the AMD sata driver is not very old to be anxious about.
Code:
    Image name: amd_sata.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Mar 30 08:08:21 2015 (5518B71D)
And, as far as I have seen the issue, USB is not playing a role there. Though it is the fact that the driver is old and updates are possible.
Code:
    Image name: nusb3hub.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Apr 23 07:04:21 2010


Unfortunately ASUS does not have an update with them, too.
https://www.asus.com/in/Motherboards...Desk_Download/

You may follow Device Installation Settings to allow windows update to install the appropriate driver updates. Generally those are stable.
My System SpecsSystem Spec
12 Feb 2016   #18
jm386

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

OK guys, I'm uninstalling both imaging programs as soon as I complete this post. After the uninstall I'm going to turn my external usb drive back on.

We'll see what happens.....
My System SpecsSystem Spec
16 Feb 2016   #19
jm386

Microsoft Windows 7 Home Premium 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Well, last BSOD was at ‎Monday, ‎February ‎08, ‎2016, ‏‎12:19:26 PM so it's been 9 days since the last one.

Looks like all is well.

A few more questions, then I'm done and will mark this solved.

Was the Terabyte Imaging program at fault? I ask because I've had this program for over 15 years, and it always ran dependable. In fact, of the 3 imaging programs I had installed, I would have first suspected Acronis True Image 2014, since I've experienced more problems with that over the last few years (but then again, that could be because I was running Terabyte over that same time period).

I think Arc mentioned that I could reload the Macrium Reflect v6 Imaging software. If this is the case, I'd like to do this, since I like the extra safety inherent in having two different Images to fall back on if worst comes to worst.

Thanks again, John
My System SpecsSystem Spec
17 Feb 2016   #20
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by jm386 View Post

Was the Terabyte Imaging program at fault?
Apparently, yes. As you see a remarkable improvement after removing it.
It is really unfortunate to let such an useful program to go, but sometimes we need to adjust.

Quote   Quote: Originally Posted by jm386 View Post
I think Arc mentioned that I could reload the Macrium Reflect v6 Imaging software. If this is the case, I'd like to do this, since I like the extra safety inherent in having two different Images to fall back on if worst comes to worst.

Thanks again, John
Yes, add Macrium Reflect back. It is generally said in this forum that Macrium Reflect is a very nice program and we havent seen any problem with it till now.

Let us know how it works with Macrium Reflect only.
My System SpecsSystem Spec
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