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Windows 7: BSOD happened when just transferring some files

27 Jan 2016   #1
pulto

win 7 pro 64
 
 
BSOD happened when just transferring some files

Hi there, any contribution would be appreciated. It's been two weeks, BSOD happened about twice per week when just transferring some files.

Thank you.




Attached Files
File Type: zip Z97MK1-PC-Tue_01_26_2016_163148_97.zip (1.31 MB, 1 views)
My System SpecsSystem Spec
.
28 Jan 2016   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

BSOD happened when just transferring some files-1.png
The last .dmp files are dated August 2015. Your post implies you have soemthing more recent, but there are no recent .dmp files.

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode


My System SpecsSystem Spec
23 Feb 2016   #3
pulto

win 7 pro 64
 
 

Hi Golden, I followed up strictly with your instruction, turned on the driver verifier and let it run, after about 20 hours the computer crushed and I collected the dump using the software provided by the forum, but once I open the zip and found the dump file date is still 2015-8-10 instead of the data of the crush ( Feb 17/2016) . The dump setting is at small dump. Also, I went to event viewer-system to the date of the crush, which is 1/25/2016 around 4 pm and found critical error Kernel 41 which proves the BSOD did happen around that time. I'm very confused, why is it the dump file not generated? Let me know Golden, thx.


Attached Thumbnails
BSOD happened when just transferring some files-kernal-41-1_25-4.jpg  
Attached Files
File Type: zip Z97MK1-PC-Tue_02_23_2016_112936_03.zip (1.35 MB, 1 views)
My System SpecsSystem Spec
.

24 Feb 2016   #4
pulto

win 7 pro 64
 
 

This is the screen shot of the BSOD when it happened at 1/25/2016 around 4 pm. Hopefully it would help. Thx.


Attached Thumbnails
BSOD happened when just transferring some files-img_2431_1.jpg  
My System SpecsSystem Spec
24 Feb 2016   #5
axe0

Windows 10 Pro
 
 

A 0x7A and no more recent dumps points to a hard drive problem



BSOD happened when just transferring some files Diagnostics Test BSOD happened when just transferring some files
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.


Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
Let me know what the results are
  • of the error scan,
  • make a screenshot of the health of every hard drive and post the screenshots,
  • post screenshots with the benchmark of the
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.
My System SpecsSystem Spec
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 BSOD happened when just transferring some files




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